Otter.ai Reviews

User Rating

2.5/5 (Based on 276 Ratings)

Rating Distribution

Excellent
32.6%
Very Good
4.7%
Average
2.2%
Poor
5.1%
Terrible
55.4%

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Review Summary

Otter.ai is a powerful transcription tool that uses AI to record and transcribe meetings, interviews, and more. Users praise its accuracy and ease of use, highlighting its time-saving features like meeting summaries and action item lists. While some users experience speaker identification issues, most find the tool helpful for staying organized and productive, particularly in educational and professional settings. However, concerns about billing practices and customer service responsiveness are frequently raised, prompting some users to warn others to proceed with caution.

Pros

Otter.ai accurately transcribes meetings and lectures, making it easy to review important information.
The platform is userfriendly and integrates seamlessly with various meeting platforms like Zoom and Teams.
Otter.ai provides meeting summaries and action item lists, helping to organize and prioritize tasks.

Cons

The transcription accuracy can be inconsistent, particularly with accents and technical jargon.
Otter.ai may struggle to accurately identify speakers, leading to confusion in multiperson conversations.
The free version has limited features and a short recording time, making it unsuitable for longer meetings.

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Reviews

Ashley Opp

September 29, 2025 Source: Trustpilot.com

Faith Restored in Customer Support

Today I had the pleasure of working with Junior Torres from the OtterAI customer service team, and he completely restored my faith in what customer support can be. Not only did he resolve my issue the very same day, but he did so with a level of warmth and professionalism that went far beyond what I expected from a tech company. I was truly impressed by the experience and will continue to use OtterAI with confidence and recommend it to friends without hesitation.

Gala

June 29, 2025 Source: Trustpilot.com

I love otter.ai

I love otter.ai, since I started using their platform, Im more efficient and accountable, as everything I promise I deliver.

Thaaaank you!

Lola Keyes

June 27, 2025 Source: Trustpilot.com

I love the updates

I love the updates
So I asked the Otter team to make it easier to pull timestamps from summaries so I could no where the piece of information existed in the timestamp. Customer service were really polite and said they'd consider it. Just opened my Otter today to find that it had been added. SO HELPFUL. I'm training to be a UX/UI designer - so this is one of the best opportunities to see how customer engagement can create a better experience.

Nick James

June 26, 2025 Source: Trustpilot.com

Simple to use

Simple to use, very intuitive and supportive.

SĎ

Samuel Ďuriš

June 23, 2025 Source: Trustpilot.com

Trustworthy transcription and…

Trustworthy transcription and note-taking services. High quality of notes, clear privacy policies and fantastic storage capacity even in e free version. The customer support is polite and responsive to my individual needs. So far, I have only had a positive experience with this service. It's easy to use and easy to navigate, even for people with minor visual impairments like me. Have a nice day.

Imane EL KHOLY

June 23, 2025 Source: Trustpilot.com

Review

It is very helpful for staying focused during your meetings and provides a significant time-saving advantage

Bobby T

June 18, 2025 Source: Trustpilot.com

First time user

First time user, love it already. The comprehensive summary’s outstanding, quick, & accurate. Just need to add more languages to the library.

Charlie

February 25, 2025 Source: Trustpilot.com

Very Satisfied Subscriber

I have used Otter.ai for over three years and it has never failed me. I use to transcribe meeting and it provides me with a details summary and a transcript that is approximately 99% accurate (so I only need to make adjustments on new terminology). I really don't know what I would do with out Otter.ao

Shannon Pilgrim

February 12, 2025 Source: Trustpilot.com

Great for in-person meetings

Otter.ai worked perfectly for an in-person leadership team meeting. It did a great job transcribing the notes, even with multiple accents (American, British, Spanish, Eastern European) and correctly assigned the speakers, which was very helpful. The action items and summaries were great to ensure we had everything we needed.
The only thing I would change was a push notification or something similar for when the 4-hour limit was reached to ensure nothing was missed.

Alephoc

December 29, 2024 Source: Trustpilot.com

My experience

All im doing is describing my experiece. Wanted to trasncribe a video, and it did it perfectly, quickly and without getting me to sign up to some bs monthly subscription fee.