Optimum Feedback is both a cloud-hosted reputation and feedback management software that is available as a SaaS offering. It comes with a smart dashboard that helps in monitoring and managing all the reviews and feedback from a centralized place. The moment a negative review is posted, users are alerted immediately. It allows the users to reap the benefits of sentiment-based marketing by offering solution with sentiment analytics. Social media monitoring becomes possible on a thorough basis. Optimum Feedback features campaign management, customer review platform, response management etc. New review request generation and multi-channel marketing campaigns become possible with it.
| Support | 24/7 (Live rep) | Customer Type | Medium Business Small Business |
| API | Location / Phone Number | Manchester, United Kingdom | |
| Deployment | SaaS/Web/Cloud | Category | Reputation Management Software |
Disclaimer: The pricing details were last updated on 19/11/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Optimum Feedback is Reputation Management Software. Optimum Feedback offers the following functionalities:
Learn more about Optimum Feedback features.
Yes, Optimum Feedback provides API.
Great product and functionality. Best on the market
I have seen them all, Podium, Chatmeter, Birdeye, all of them. So far Optimumfeedback trumps them with the functionality. I don't want another full time job review managing which the others make you do. We'll see how it goes in a year!
What do you like best?
The consistency of their team is appreciated. It allows me to gauge the effectiveness of each campaign, which in turn benefits my business.
What do you dislike?My lack of knowledge regarding the Online universe!
Recommendations to others considering the productHighly recommend. Very lucrative to expanding your business.
What business problems are you solving with the product? What benefits have you realized?Very impressed with the service from Optimum Feedback. I'm a difficult client as I know nothing about online, but they were really helpful and spent several days setting everything up for me. They even called me a week later to inform me of some dumb mistakes that I made and helped me fix them. Really impressed.
We signed up to Optimum Feedback in February to give it a try, being skeptical and thinking it would take a long time before we see any difference, but they were extremely helpful in setting things up and our reputation jumped from nearly nothing to 20 reviews in the first two weeks. Highly recommended.
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com
