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Top 7 Free and Open Source Field Service Management Software in 2019

Open-source and free field service management software helps you in keeping your customers satisfied with excellent on-time services. These free and open source tools give you the freedom to customize functionality without you hurting the wallet.

Do you want to keep your customers happy while increasing the productivity of the experts of field service? You need field service management software which can efficiently optimize and structure the chores of field management. And if you do not intend to invest money, you can easily opt for free field service management software.
In addition to free, if any of you are looking for open-source software solutions which give you the freedom to customize functionality; the software has got you covered. There are free tools and systems to cover the basic needs without you hurting the wallet.

How does this software work?

Open source field service software is powerful software which allows planning everything easy and swift. Field services can be planned easily on the go without any single error. It gives access to the database from a laptop, computer, or a mobile device. There are a number of tasks that can be performed by the software:

  • Job tracking
  • Billing
  • Payment along with other tasks
  • Scheduling of field services
  • Can help make invoices
  • Payments along with other tasks

It is essential to understand the cycle of service and purchase the software accordingly. There are varied software companies that would sell the products for the sake of selling, however, after purchasing one would realize the software being of no use.
In order to get rid of such situations, it is essential to study task initially and then put up this requirement in front of the companies selling such software. They can further make necessary changes that pertain to the requirement. The knowledge is extremely necessary, and it is essential for everyone to check on trial before purchasing the real one.

How does the software help?

  • Scheduling is a key area
  • It can help manage inventory
  • It can help optimize workforce
  • Helps to manage contracts
  • Performs well while data gathering
  • Helps access the database from the available device

Here is a compiled list of open source and free field service management software

 

Basis

Fergus

Loc8

Reachout

ServiceTrade

OTRS Community Edition 

Tasker 

Taskaim

Intelligent invoicing and billing

Yes 

Yes

Yes

No

No

No

Yes

Automated scheduling and jobs

Yes

Yes

No

Yes

No

No

No

Integration with several management systems

No

Yes

No

No

No

Yes

No

 

1. Fergus

Fergus

Fergus offers all the necessary basic features of field service management program that includes scheduling, invoicing, work order history, and mobile app. This software is your answer to all service management problems, whether you are into electrical, plumbing, IT, or any other industry.
It efficiently lets you manage the service requests and the team with the utmost efficiency and offers free field service management software for small business. This software is an ideal solution for businesses that are small and medium-sized. It helps the field service businesses all around the world manage all costs of running the business of trade, keeps all jobs on track, and also help find profitability.

Features:

  • The track manages and monitors service jobs
  • Automated tracking and scheduling
  • Sets jobs for success
  • Get more out of the team
  • Helps stay ahead of the game
  • Intelligent invoicing and billing
  • Tracks manage and monitor service jobs
  • Free life support, free training programs and lifetime access to data
  • Organize, consolidate and manage the team

Pros: Free trial plan gives access to all features of the full version
Cons: Free for only one user

 

2. Loc8

LOC8

Apart from being a management solution, this software also serves as the task management software. It has a wide range of features, which makes it suitable for 8,000 businesses to trust Loc8. The mobile app and the web portal have an intuitive interface which enables seamless handling of operations.
The field service management software free is packed full of workforce and job management features that help managing all operations seemed like a breeze. Boost the customer service while keeping all customers happy by ensuring they are informed at each and every stage of the job process. With this software, you can create invoices and quotes quickly while send them to the customers instantly.

Features:

  • Quoting and invoicing
  • Third-party app integrations
  • Automated scheduling and jobs
  • Invoicing and quoting
  • Knowledge base
  • Live chat
  • Job management
  • Calendar and mapping
  • Pre-built reports

Pros: Free version comprises of unlimited users
Cons:The free version is restricted to just a few features; however, the features are quite a decent basic package, including features such as invoicing/quoting, jobs, mapping and calendar, live chat, pre-built reports.

 

3. Reachout

This field service management software open source is ideal for those who are looking for an efficient and simple software solution. If you comprise of a small team, you can easily opt for the software free version which offers plenty of features to help you keep going. This is an award-winning solution which has a special emphasis on customer requests and work orders. It also has components of attendance management software as well.

Features:

  • Dispatching
  • Estimates and invoicing
  • Location tracking
  • Work order management
  • Drag and drop scheduling
  • End-to-end work order tracking
  • Centralized and secure functioning
  • A cloud-based solution
  • Mobile apps that are functional in offline mode
  • No requirement of programming language

Pros: Does not require a programming language
Ideal for small or big businesses to try test software option before investing
Cons: If you consist of more than three people, you need to invest in the paid version

 

4. ServiceTrade

ServiceTrade

ServiceTrade believes businesses with field service mobile app are built on customer relationships, which makes them a preferred choice among the businesses rendering field management services. The prime highlight of the product is it being driven towards customer centric.
It includes dispatching, quoting, scheduling along with other features of field service management software. If you have got WordPress website, ServiceTrade offers a plug-in known as Service Portal, where you and customers can make appointments, review the past service, and check on the status of all upcoming appointments.

Features:

  • A cloud-based and centralized option
  • Smart scheduling, real-time job reporting, digitized documents and so on
  • Customer engagement with job history, real-time status, media sharing, and
  • online and many others
  • A centralized and cloud-based solution
  • Fully functional mobile app for tablets and smartphones

Pros: There is support documentation available for help

Cons:

  • You are just restricted to a single user
  • There is the absence of any payment portal; hence customers are unable to pay
  • through the app
  • It does not integrate with QuickBooks
  • No human support

 

5. OTRS Community Edition

OTRS stands for Open Ticket Request System, and one of the most successful free field service management software as a service is available at the moment. The aspect ensured flexibility and beefed up security owing to the manufacturer contribution along with more than 5,000 active community members. This community also extends and maintains 40 supported languages.

Benefits:

  • Structure and track requests along with incidents in an audit-proof way
  • Find information a lot faster with a catalogue of integrated service, SLAs and CMDB
  • Improves customer satisfaction through knowledge management tools and self-service
  • Reduces the resolution time with process management and automatic routing

Pros:

  • The software is beneficial for facility management, transport, and logistics companies, manufacturing, and others.
  • Companies managing vehicles and people working at distinct locations can benefit from the software largely.
  • Flexible

Cons:
OTRS can make it a little difficult for programmers to work

 

6. Tasker

Whether you are in IT, HVAC, cleaning services, healthcare of any other industry, TASKER has the ability to handle all kinds of field service chores with great competence. The data-synchronization in real-time ensures everyone is on the loop, irrespective of whether you are technician, customer, or manager.
It is a transparent and effective SaaS solution which transforms the ways in which the field force manager manages all field service work. Digitized paperless processes aid employees to excel vehemently in daily jobs. Tasker mobile further enhances all existing business management systems. Multiple works reports additionally allow you to analyze the performance, measure ROI while rewarding your best employees.

Features:

Route planning, navigation, tracking, and task scheduling
Works online an also offline
Integration with several management systems
Inventory monitoring, real-time task assessment, and notifications

Pros:

  • Time-saving
  • Cost-saving

Cons: Few small bugs have appeared previous were some features had gone missing

 

7. TaskAim

TaskAim free field service software offers assistance with tasks such as dispatching, scheduling, invoicing and quoting job scheduling, and others. It is a mobile-friendly cloud solution which brings individuals on vacation and cleaning agents closer.
This subscription-based cleaning solution is designed to help the small to large cleaning organizations that clean hotels, office buildings, vacation homes, and several other commercial buildings for simplifying communications and enhances customer satisfaction.

Features:

  • One-click billing
  • Zone-based dispatching and scheduling
  • Integrates with all booking calendars
  • Cloud-based facilities of deployment with real-time solutions

Conclusion

These open-source and free field service management software help you in keeping your customers satisfied with excellent service. Delight your customers with splendid and on-time services with the help of this software. Assess the need of your organization and finalize the one that provides you with maximum benefits.

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