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Updated on: August 18, 2022
Customer Alliance - Reputation Management Software
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87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Customer Alliance

Official Website Reputation management tool for hospitality sector
(13 Ratings) Write Review

What is Customer Alliance and how does it work?

Customer Alliance web-based SaaS reputation management software is custom-made for the hospitality industry. This tool helps to ensure the appropriate analysis and systematic collection of reviews through a customized automated guest survey. Customer Alliance serves as a reliable customer review platform whereby users can embed the guest reviews on their official website and gather reviews from every significant hospitality search engines. Managing the responses given to the customer/guests feedback is easy using this SaaS product. You can find this tool highly efficient in conducting social media monitoring to get insights into your customers, competitors, key influencers etc.

Customer Alliance Awards

Customer Alliance Features Show All Features

Customer Alliance Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Berlin, Germany / +44 20 3514 4590
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Reputation Management Software

Customer Alliance Pricing

Pricing ModelFree Trial , Quotation Based
Basic
Custom

Plan Features

  • Customizable guest questionnaires
  • Automated email & SMS review invitations
  • Multilingual email, SMS & questionnaires
  • Review Widget & Certificate on your website
  • Review feed (XML) integration in your website
  • Social media sharing
  • Facebook application
  • Extensive real-time review statistics
  • Connects with your PMS (click for our current interfaces)
  • Review notifications
  • Email, Excel & PDF reports
  • Free training & email support

Contact the vendor for detailed pricing information

Plus
Custom

Plan Features

  • Basic Features
  • Online reputation monitoring & Social Media Monitoring
  • Customizable guest questionnaires
  • Automated email & SMS review invitations
  • Multilingual email, SMS & questionnaires
  • Review Widget & Certificate on your website
  • Review feed (XML) integration in your website
  • Social media sharing
  • Facebook application
  • Extensive real-time review statistics
  • Connects with your PMS (click for our current interfaces)
  • Review notifications
  • Review distribution to OTAs & metasearch engines (TripAdvisor, Google, trivago, Facebook, HolidayCheck & more)
  • Competition monitoring (up to 5 competitors)
  • Guest Satisfaction Index (displayed on your website)
  • Extended review notifications for external portals
  • Extended email, Excel & PDF reports for external portals
  • Statistical & semantic analysis of external portals
  • Free training & support (phone & email)

Contact the vendor for detailed pricing information

Premium
Custom

Plan Features

  • PLUS Features
  • Online reputation monitoring & Social Media Monitoring
  • Competition analysis & SMS invitation
  • Backend Interface for your chain
  • Customizable guest questionnaires
  • Automated email & SMS review invitations
  • Multilingual email, SMS & questionnaires
  • Review Widget & Certificate on your website
  • Review feed (XML) integration in your website
  • Social media sharing
  • Facebook application
  • Extensive real-time review statistics
  • Connects with your PMS (click for our current interfaces)
  • Review distribution to OTAs & metasearch engines (TripAdvisor, Google, trivago, Facebook, HolidayCheck & more)
  • Guest Satisfaction Index (displayed on your website)
  • Extended review notifications for external portals
  • Extended email, Excel & PDF reports for external portals
  • Statistical & semantic analysis of external portals
  • Free training & support (phone & email)
  • Competition monitoring (up to 10 competitors)
  • In-house questionnaire (displayed on your Certificate & Widget)
  • Wifi-triggered in-stay feedback (for internal use)
  • Social media monitoring
  • Chain backend

Contact the vendor for detailed pricing information

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Disclaimer: The pricing details were last updated on 19/11/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Customer Alliance pricing.

Customer Alliance Alternatives Customer Alliance Alternatives

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Trustpilot
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BirdEye
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Mention
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Yotpo
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Podium
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Broadly
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Brand24
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GoSite
(85 RATINGS)
GoSite GoSite software is an All-in-one platform for customers to find, book, and pay for your services.... read more
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Reputation.com
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Reputation.com Reputation.com is a smart reputation management software that assists the users in creating an... read more
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Customer Alliance vs Reputation.com
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Grade.us
(391 RATINGS)
Grade.us Grade.us is a SaaS-based reputation management software that helps to manage customer reviews and... read more
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Customer Alliance vs Grade.us

Videos on Customer Alliance

Customer Alliance - Turning Reviews into Revenue

Customer Alliance Screenshots

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Customer Alliance screenshot: Customize the way Customer Alliance reviews are displayed on the company website or app
Customer Alliance screenshot: Send customized questionnaires to customers before, during, or after their visit
Customer Alliance screenshot: Understand the customer journey with reports on redirects, click-throughs, and reviews
Customer Alliance screenshot: View insights with statistics and semantics of competitors
Customer Alliance screenshot: Integrate with other applications to import guest data and create an extensive database
screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
Customer Alliance screenshot: Customize the way Customer Alliance reviews are displayed on the company website or app
Customer Alliance screenshot: Send customized questionnaires to customers before, during, or after their visit
Customer Alliance screenshot: Understand the customer journey with reports on redirects, click-throughs, and reviews
Customer Alliance screenshot: View insights with statistics and semantics of competitors
Customer Alliance screenshot: Integrate with other applications to import guest data and create an extensive database

Customer Alliance FAQs

Customer Alliance is Reputation Management Software. Customer Alliance offers the following functionalities:

  • Social Media Metrics
  • Review Monitoring
  • Response Management
  • Customer Review Platform
  • Sentiment Analysis
  • Social Media Monitoring

Learn more about Customer Alliance features.

Yes, Customer Alliance provides API.

Customer Alliance Integration

87%
5stelle*
Hotel Management Software

Disclaimer

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