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Updated on: August 18, 2022

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Customer Alliance

Official Website Reputation management tool for hospitality sector

(13 Ratings) Write Review

What is Customer Alliance and how does it work?

Customer Alliance web-based SaaS reputation management software is custom-made for the hospitality industry. This tool helps to ensure the appropriate analysis and systematic collection of reviews through a customized automated guest survey. Customer Alliance serves as a reliable customer review platform whereby users can embed the guest reviews on their official website and gather reviews from every significant hospitality search engines. Managing the responses given to the customer/guests feedback is easy using this SaaS product. You can find this tool highly efficient in conducting social media monitoring to get insights into your customers, competitors, key influencers etc.

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Customer Alliance Awards

Customer Alliance Features Show All Features

Reputation Management Features

Social Media MetricsSocial media metrics are the use of data to gauge the impact of social media activity on a company's revenue. Marketers often use social media monitoring software to observe activity on social platforms and gather information about how a brand, product, or company-related topic is being perceived.
Review MonitoringSocial media reviews help consumers determine whether a product or service is right for them. But it helps to read reviews first because it allows consumers to get a real sense of what to expect when they make a purchase. It helps people know they're making the right decision to make a purchase.
Response ManagementSocial media provides organizations with the ability to tell their story, connect with audiences, and expand their influence. Successful social media response strategies not only promote your goals but feel authentic and welcoming to those you're trying to reach. The management of such responses is called Response management.
Customer Review PlatformReview platforms are places where customers can leave feedback about products or services for others to read.
Sentiment AnalysisA social media sentiment analysis tells you how people feel about your brand online. Rather than a simple count of mentions or comments, sentiment analysis considers emotions and opinions. It involves collecting and analyzing information in the posts people share about your brand on social media.
Social Media MonitoringIt is the act of using a tool to listen to what is being said across the internet; monitoring media not just from traditional publishers, but on millions of social sites too.
GamificationGamification is the process of incorporating game elements into nongame environments, like a website, online community, learning management system, or a company’s intranet to increase participation. Gamification aims to involve customers, staff, and collaborators in order to encourage them to cooperate, share, and communicate.
Campaign ManagementCampaign management means identifying the strategies you will use to support your business goals, then designing, planning, testing, and monitoring the campaign, and analyzing the results along the way.

Customer Alliance Technical details

Support	Business Hours Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	Berlin, Germany / +44 20 3514 4590
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	Reputation Management Software

Customer Alliance Pricing

Pricing ModelFree Trial , Quotation Based

Basic

Custom

Plan Features

Customizable guest questionnaires
Automated email & SMS review invitations
Multilingual email, SMS & questionnaires
Review Widget & Certificate on your website
Review feed (XML) integration in your website
Social media sharing
Facebook application
Extensive real-time review statistics
Connects with your PMS (click for our current interfaces)
Review notifications
Email, Excel & PDF reports
Free training & email support

Contact the vendor for detailed pricing information

Plus

Custom

Plan Features

Basic Features
Online reputation monitoring & Social Media Monitoring
Customizable guest questionnaires
Automated email & SMS review invitations
Multilingual email, SMS & questionnaires
Review Widget & Certificate on your website
Review feed (XML) integration in your website
Social media sharing
Facebook application
Extensive real-time review statistics
Connects with your PMS (click for our current interfaces)
Review notifications
Review distribution to OTAs & metasearch engines (TripAdvisor, Google, trivago, Facebook, HolidayCheck & more)
Competition monitoring (up to 5 competitors)
Guest Satisfaction Index (displayed on your website)
Extended review notifications for external portals
Extended email, Excel & PDF reports for external portals
Statistical & semantic analysis of external portals
Free training & support (phone & email)

Contact the vendor for detailed pricing information

Premium

Custom

Plan Features

PLUS Features
Online reputation monitoring & Social Media Monitoring
Competition analysis & SMS invitation
Backend Interface for your chain
Customizable guest questionnaires
Automated email & SMS review invitations
Multilingual email, SMS & questionnaires
Review Widget & Certificate on your website
Review feed (XML) integration in your website
Social media sharing
Facebook application
Extensive real-time review statistics
Connects with your PMS (click for our current interfaces)
Review distribution to OTAs & metasearch engines (TripAdvisor, Google, trivago, Facebook, HolidayCheck & more)
Guest Satisfaction Index (displayed on your website)
Extended review notifications for external portals
Extended email, Excel & PDF reports for external portals
Statistical & semantic analysis of external portals
Free training & support (phone & email)
Competition monitoring (up to 10 competitors)
In-house questionnaire (displayed on your Certificate & Widget)
Wifi-triggered in-stay feedback (for internal use)
Social media monitoring
Chain backend

Contact the vendor for detailed pricing information

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Disclaimer: The pricing details were last updated on 19/11/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Customer Alliance pricing.

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