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Updated on: August 4, 2021

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Customer Alliance

Reputation management tool for hospitality sector

(9 Ratings) Write Review

Customer Alliance web-based SaaS reputation management software is custom-made for the hospitality industry. This tool helps to ensure the appropriate analysis and systematic collection of reviews through a customized automated guest survey. Customer Alliance serves as a reliable customer review platform whereby users can embed the guest reviews on their official website and gather reviews from every significant hospitality search engines. Managing the responses given to the customer/guests feedback is easy using this SaaS product. You can find this tool highly efficient in conducting social media monitoring to get insights into your customers, competitors, key influencers etc.

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Customer Alliance Awards

Customer Alliance Features Show All Features

Reputation Management Features

Social Media Monitoring
Sentiment Analysis
Customer Review Platform
Response Management
Review Monitoring
Social Media Metrics
Campaign Management
Gamification

Customer Alliance Technical details

Support	Business Hours Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	Berlin, Germany / +44 20 3514 4590
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	Reputation Management Software

Customer Alliance Pricing

Pricing ModelFree Trial , Quotation Based

Basic

Custom

Plan Features

Customizable guest questionnaires
Automated email & SMS review invitations
Multilingual email, SMS & questionnaires
Review Widget & Certificate on your website
Review feed (XML) integration in your website
Social media sharing
Facebook application
Extensive real-time review statistics
Connects with your PMS (click for our current interfaces)
Review notifications
Email, Excel & PDF reports
Free training & email support

Contact the vendor for detailed pricing information

Plus

Custom

Plan Features

Basic Features
Online reputation monitoring & Social Media Monitoring
Customizable guest questionnaires
Automated email & SMS review invitations
Multilingual email, SMS & questionnaires
Review Widget & Certificate on your website
Review feed (XML) integration in your website
Social media sharing
Facebook application
Extensive real-time review statistics
Connects with your PMS (click for our current interfaces)
Review notifications
Review distribution to OTAs & metasearch engines (TripAdvisor, Google, trivago, Facebook, HolidayCheck & more)
Competition monitoring (up to 5 competitors)
Guest Satisfaction Index (displayed on your website)
Extended review notifications for external portals
Extended email, Excel & PDF reports for external portals
Statistical & semantic analysis of external portals
Free training & support (phone & email)

Contact the vendor for detailed pricing information

Premium

Custom

Plan Features

PLUS Features
Online reputation monitoring & Social Media Monitoring
Competition analysis & SMS invitation
Backend Interface for your chain
Customizable guest questionnaires
Automated email & SMS review invitations
Multilingual email, SMS & questionnaires
Review Widget & Certificate on your website
Review feed (XML) integration in your website
Social media sharing
Facebook application
Extensive real-time review statistics
Connects with your PMS (click for our current interfaces)
Review distribution to OTAs & metasearch engines (TripAdvisor, Google, trivago, Facebook, HolidayCheck & more)
Guest Satisfaction Index (displayed on your website)
Extended review notifications for external portals
Extended email, Excel & PDF reports for external portals
Statistical & semantic analysis of external portals
Free training & support (phone & email)
Competition monitoring (up to 10 competitors)
In-house questionnaire (displayed on your Certificate & Widget)
Wifi-triggered in-stay feedback (for internal use)
Social media monitoring
Chain backend

Contact the vendor for detailed pricing information

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Disclaimer: The pricing details were last updated on 19/11/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Customer Alliance pricing.

Customer Alliance FAQs

Q. What is Customer Alliance used for?

Customer Alliance is Reputation Management Software. Customer Alliance offers the following functionalities:

Social Media Monitoring
Sentiment Analysis
Customer Review Platform
Response Management
Review Monitoring
Social Media Metrics

Learn more about Customer Alliance features.

Q. What are the top alternatives for Customer Alliance?

Here`s a list of the best alternatives for Customer Alliance:

Q. Does Customer Alliance provide API?

Yes, Customer Alliance provides API.

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