Home/Reputation Management Software/Customer Alliance vs TrustpilotUpdated on: March 29, 2024

Compare Customer Alliance vs Trustpilot

87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Customer Alliance is an innovative web-based software solution custom-built to help hospitality businesses proactively manage their online reputation. This user-friendly SaaS platform streamlines the collection and analysis of guest reviews through an automated post-stay survey, providing actionable insights to improve the guest experience. With Customer Alliance's customized surveys, users can solicit honest, constructive feedback across review sites and social media. The software neatly aggregates guest responses into a centralized dashboard, automatically alerting hoteliers to new reviews and allowing them to directly message guests. This level of visibility and control is unparalleled among reputation management systems. Monitoring brand sentiment across the web is a breeze with Customer Alliance. The software tracks mentions on major travel sites, search engines and social media platforms - identifying positive and negative trends in real-time. This enables users to rapidly respond to reviews, diffuse crises and leverage successes in their marketing. In today's reviews-driven hospitality landscape, guest feedback can make or break a property. Customer Alliance puts users firmly in the driver's seat through automated review collection, in-depth analysis and multi-channel listening tools. This sophisticated SaaS solution is an invaluable asset for hotels seeking to actively engage guests, enhance service quality and showcase their brand online. ..show more

Trust Pilot is an excellent customer review management software that assists web based businesses to build trust and create a connection with their customers. As per the current market scenario, there are thousands of businesses open wide for us, providing us numerous options to choose the best. But the question arises, how do we differentiate between the beneficial and the hazardous? To help us choose the best, Trustpilot is a free and open to use software for every company and consumer, an application where everyone can share product reviews. Sharing experiences helps others in making better choices and also benefits the companies in making better sales. It is a proven fact that before buying any commodity, a high proportion of the population first check the web and go through the messages commented by the pre-users. It is there everyone understands how reliable a product or a brand is. And Trust Pilot helps the brand in gaining that reliability. From baby products to high-tech technological goods, comments on the standards and usage of every good are available on the site. Trustpilot does not only help customers buy prudent products but also helps corporations get better sales and stand out in the market with a favorable reputation. They provide a free starter pack for the beginners and a wide range of premium plans for professionals. ..show more

Features

Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts

Customer Review Platform Facilitates timely and proper collection of product and/or business reviews

Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement

Response Management Allows timely responding to the feedback given by the product users/hotel guests

Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Metrics Users can measure and improve social media marketing performance

Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Berlin, Germany / +44 20 3514 4590

Copenhagen, Denmark / +45 89 87 15 73

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Essential
Others
  • €99 Plus €29 per touchpoint / month

Features

  • Collect feedback using simple online surveys
  • Use basic analytics to understand your customers’ pain points
  • Monitor and respond to online reviews in one place

Standard
Others
  • €129 Plus €39 per touchpoint / month

Features

  • Includes features of Essential, plus:
  • Automatically send custom surveys via email
  • Add surveys to your website or app
  • Distribute reviews to various online portals
Professional
Others
  • €159 Plus €49 per touchpoint / month

Features

  • Includes features of Standard, plus:
  • Use advanced analytics to track customer satisfaction, effort, and loyalty over time
  • Discover a deep understanding of your customers with AI text analytics
  • Incentivize customer feedback by offering coupon codes for completing surveys
Enterprise
Custom

Features

  • Includes features of Professional, plus:
  • Connect to in-house BI tools using our enterprise API
  • Migrate historical data
View Price Page
Free
Free

Engage with customers and show ratings.

Features

  • Claim profile page
  • Invite customer reviews
  • Receive support
  • See basic performance reports
  • Use 2 TrustBox widgets
  • Drive Google Seller Ratings
Standard
$200 /Month

$200 per Month billed Yearly

Showcase full reviews in your marketing.

Features

  • Upgrade your profile page
  • Invite more customer reviews
  • Access to Customer Success team
  • Learn from detailed analysis
  • Use 8 review TrustBox widgets
  • Drive Google Seller Ratings
  • Gain access to marketing assets
  • Customize with paid add-ons

Customize Standard with Add-Ons
Purchase powerful add-ons to serve your specific business needs.

  • Invite an unlimited number of customers to write verified reviews
  • Convert more prospects with our full TrustBox library to showcase your reviews
  • Enhance your online reputation with a well-curated Company Profile Page
  • Show Product Reviews on sites and ads to help customers make the right choices
  • Access our full Insights suite for advanced analysis of your customer sentiment
View Price Page

SCREENSHOTS

Customer Alliance Screenshots
Trustpilot Screenshots
View 4 screenshot(s)

INTEGRATIONS

  • 5stelle*
    NA

ALTERNATIVES

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