Home/Customer Success Software/Akita/Akita AlternativesUpdated on: March 23, 2023
Akita The advanced customer success platform

Akita Alternatives and Competitors

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Top 5 Akita Alternatives


The platform to connect your customers
(44 Ratings)

Froged pricing: Lifetime deal starts at $149

What is Froged and how does it work?

Froged is a behavioral messaging software that can help users perfect their business by finding a pool of happy customers. With the help of this software, one can easily find out what is more important for each customer and move on to provide better support to them. The application helps users to build effective campaigns and gain better results. It allows one to track events and analyze customers’ behavior when they visit one’s website. Users can improve customer satisfaction by specifying the status of products by sending campaigns. One can install this software to ensure a large customer base. Users can send personalized messages after understanding the customer’s journey and improve positive engagement with the help of automated campaigns. Froged can help users identify growth opportunities after understanding their customer’s behavior and offer the best support while converting those leads into happy buyers. Users can install the software with Script or simply install in CMS or GTM. show more

Froged Alternatives
77%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More


Partnership programs tailor-made for your business
(0 Ratings)

Partnero pricing: Starts at $null.

What is Partnero and how does it work?

Affiliates and Referral programs can be a great tool to help business tap into new revenue channels. These programs allow to have complete control over every aspect of program, from program terms and partner portal design to email communications. User can customize these programs to ensure they are tailored to brand identity and needs. Using an affiliate and referral program can help build relationships with other businesses, partners, and customers, creating a mutually beneficial relationship for both parties. show more

Partnero Alternatives
Husky - New SaaS Software


All in one freelance management platform
(0 Ratings)

Husky pricing: Starts at $39.0.

What is Husky and how does it work?

Husky is a compact freelance or auction marketplace management platform, helping organisations build their brand with the intention to grow their online business. It comes equipped with a variety of creative themes, enabling users to set the right look. Advanced filters and search facilities offered by the platform, enables keyword searching, sorting and filtering based on timelines, budgets and ratings. Business owners can get their platform organised with any number of categories depending on their used cases. Active integrations with payment gateways like PayPal, Stripe and Braintree initiates hassle-free transactions between freelancers and their clients. The later can chat with the freelancers before coming to a final decision. Clients can also discuss project related queries over chat and share relevant information to get their job done. Additionally, freelancers can get themselves registered via social media accounts or Google email IDs. A built-in review system initiates positive reputation management practice, enabling freelancers to provide quality work. show more

Akita vs Husky | Husky Alternatives
Freshdesk Customer Success (Formely Freshsuccess) - Customer Success Software
(0 Ratings)

Freshdesk Customer Success (Formely Freshsuccess) pricing: Starts at $79.0.

What is Freshdesk Customer Success (Formely Freshsuccess) and how does it work?

Freshsuccess is Intelligent Client Success software that helps you reduce churn, expand your customer base, and deepen your customer connections. It identifies new advocates or expansion prospects while also proactively addressing customer risk. For your Customer Success team, you can also standardize procedures, automate tasks, and define best practices. Freshsuccess allows you to capture user behaviour within your product and sync customer information from other business applications, as well as compute account health based on customer behaviour, support ticket patterns, NPS answers, and more. To keep your work on track, you can give an owner, a priority, and a due date with this software. Important information won't be buried in emails or spreadsheets if you include comments and attachments. It tracks customer health and uses data to intervene and interact with the appropriate customers at the right time to help your customer and your team achieve their goals. The software assists executives in identifying actionable customer patterns. It provides essential account trends that are critical to business performance, such as product uptake, support effectiveness, and financial health, to customer support leaders. show more

Freshdesk Customer Success (Formely Freshsuccess) Alternatives
Freshdesk Customer Success - Customer Success Software
(0 Ratings)

Freshdesk Customer Success pricing: Starts at $79.0.

What is Freshdesk Customer Success and how does it work?

Freshdesk Customer Success is a customer success management software that helps software and subscription companies to prevent customer churn and strengthen customer relationships. The platform offers complete visibility into customers’ subscription metrics with the help of proactive workflows for renewals, onboarding and other tasks. Freshdesk Customer Success automatically alerts users about the available opportunities for finding and retaining customers. It also helps users convert more upsells, cross-sells and trials. With this software, companies can quickly understand the reason why their customers are churning. They can get an early warning about the customer churn and successfully manage renewals in real-time. By offering customers’ metrics, Freshdesk Customer Success software enables users to engage and intervene with the right customers and achieve the best business outcomes for the users and customers. In this way, the software enables users to easily manage important milestones in their customer lifecycle, which ultimately helps them to reduce customer churn and improve customer value. show more

Freshdesk Customer Success Alternatives

Products Similar to Akita

ClientSuccess - Customer Success Software


A Customer Success Platform To Manage, Retain, and Grow Customer Base
(229 Ratings)

ClientSuccess pricing: ClientSuccess Offers Custom plan.

What is ClientSuccess and how does it work?

ClientSuccess is a software that provides companies and organizations with a tool to handle customer retention and growth. With the tool, there’s no more logging in to help desk, CRM, data warehouse, and spreadsheets to know what’s going on with a customer. Businesses can stay on top of their customers by knowing everything that needs to happen at each stage, whether it is onboarding or preparing for a renewal. Users can create beautiful and engaging playbooks so that they can make sure their customers are receiving excellent service. It allows users to stay up-to-date with customer health and get alerts and notifications before anything goes wrong. Users can adjust their notifications and get notified when a customer’s usage drops or even set reminders so that they can check in with their customers regularly. It helps users to always be prepared for their one-on-one’s and other leadership meetings. The tool gives users the right data to document and measure the retention and growth of their customer base. show more

ClientSuccess Alternatives
Parlor - Customer Success Software


Collaborate with customers to intensify Products
(0 Ratings)

Parlor pricing: Starts at $500.0. Offers Free-forever plan.

What is Parlor and how does it work?

Parlor is a comprehensive feedback management platform for growing SaaS product teams who care about their users. With Parlor, product teams can announce product ideas to users, conduct surveys to gain actionable user feedback, measure reactions, and work extensively on improving the product. This platform allows your teams to segment users and do a cohort study to measure their engagement and build a passionate community around your product. With customer collaboration, product teams save time by validating ideas and build potential features that matter most to their users. Parlor allows creating prototypes and conducts surveys by integrating with popular apps like InVision, Marvel, Figma, Balsamiq, Dribbble, Survey Monkey, Survey Gizmo, or Typeform. show more

Parlor Alternatives
Planhat - Customer Success Software


A one-stop solution for all customer-related information
(200 Ratings)

Planhat pricing: Starts at $1150.0. Offers Custom plan.

What is Planhat and how does it work?

Planhat is an advanced consumer success platform that helps with data monitoring, project management, and customer experience improvement within an individual business. Hundreds of modern technology firms across the world rely on Planhat in order to optimise customer success and lifetime value. The software is capable of centralising all customer-related data and creating customisable dashboards to see what adds value and what doesn't. Besides improving the customer lifecycle using playbooks, triggers, alerts, and automation. Also, Planhat can be integrated with pre-existing business tools and derive a unified view of customer-related data in real-time. Zapier, Zendesk, Mailchimp, Pipedrive and Stitch are among the notable ones. For those who are into a subscription business, advanced revenue management functionality within Planhat helps the admin get rid of pivot charts and heavy spreadsheets. On the contrary, they can get a quick overview of new bookings, approaching renewals and development over time. show more

Planhat Alternatives
Headway APP - Customer Success Software

Headway APP

Keep customers in the loop about product
(3 Ratings)

Headway APP pricing: Starts at $29.0. Offers Free-forever plan.

What is Headway APP and how does it work?

Headway App - Changelog for your product. It offers many features like Custom branding, Integrations, Teams, Scheduled publishing, Privacy, Custom categories, and Markdown editor

Headway APP Alternatives
ProsperStack - Customer Success Software


Prevent churn and win back lost revenue
(0 Ratings)

ProsperStack pricing: Starts at $79.0.

What is ProsperStack and how does it work?

ProsperStack is the drop-in cancellation flow that prevents churn, automatically. Use targeted offers to save customers and capture feedback to make an informed product, pricing, and remarketing decisions. Turn your cancellation flow into a powerful churn-prevention tool. Present special offers tailored to the reason a customer is leaving. Analyze results and customize at any time to learn what's most effective. According to a McKinsey report, re-engaging past customers is up to 10 times less expensive than acquiring new ones. show more

ProsperStack Alternatives
Gainsight CS - Customer Success Software

Gainsight CS

The platform for customer success
(439 Ratings)

Gainsight CS pricing: Gainsight CS Offers Custom plan.

What is Gainsight CS and how does it work?

Gainsight CS is a customer success system that analyzes the customer journey across many channels to help firms streamline activities such as onboarding, retention, support, workflow management, and more. Managers can use video tutorials, walk-throughs, and other support resources to manage the training and implementation of new operations on the platform. White-label capabilities are included in Gainsight CS, allowing businesses to design customised surveys using templates, issue automatic follow-up reminders, and evaluate client replies using machine learning and text analytics. Account planning, interaction tracking, targeted campaigns, alerts, goal management, and more are just a few of the capabilities available. Furthermore, a video messaging tool allows users to make and distribute short movies to customers in order to increase consumer interaction. Gainsight CS allows teams to communicate client updates, insights, notes, emails, and to-do lists with external and internal stakeholders, allowing for better cooperation. It also integrates with HubSpot, Microsoft Dynamics 365, Salesforce, SAP CRM, Slack, Google Analytics, and SurveyMonkey, among other third-party services. show more

Gainsight CS Alternatives
2 Steps - Customer Success Software

2 Steps

Synthetic Monitoring with Splunk
(0 Ratings)

2 Steps pricing: 2 Steps Offers Custom plan.

What is 2 Steps and how does it work?

2 Steps is an online Customer Journey Analytics Software. Synthetic automation for native mobile applications has been a challenge for organizations. 2 Steps leverages almost a decades worth of expertise in automating mobile applications. Real iOS & Android devices are available to perform complex synthetic workflows with performance data and screencast replay made available in Splunk. Your organization should be deeply concerned with the functionality of any application they release to market. show more

2 Steps Alternatives
Totango - Customer Success Software


Customer experience made better with Totango
(890 Ratings)

What is Totango and how does it work?

Totango is a smart customer success solution that will assist your team in achieving their objectives and goals with real time results. This customer data platform continually monitors all customer health signals and engages them proactively at scale, leading in more focused, proactive customer success teams, greater productivity, and decreased attrition. Totango is the most widely accepted all-in-one customer IS that provides you everything that you require to boost your client success. It helps you minimise customer attrition, increase revenue, increase adoption, and expand your customer success. With Totango, you can choose a customer path or create your own and everything can be managed on a single platform. It offers the best practise templates for each trip or effort right out of the box. The platform makes it easier to plan, execute, and track your most effective client interactions. It automates the workflows throughout your whole business and lets you send hyper-personalized messages for each user that will boost your digital engagement. Users can connect all of their customer data securely for a unified picture of their customers. show more

Totango Alternatives
Sarbacane - Customer Success Software


Email & SMS Marketing Software
(3 Ratings)

Sarbacane pricing: Sarbacane Offers Custom plan.

What is Sarbacane and how does it work?

Sarbacane helps Everything that need to communicate and grow the business. It is Tailor-made support for the success of campaigns. It offers high-end software solution and personalized support.

Sarbacane Alternatives
UserGuiding - Customer Success Software


The Easiest Way to Create Product Tours
(84 Ratings)

UserGuiding pricing: Starts at $990.0. Offers Custom plan.

What is UserGuiding and how does it work?

UserGuiding is a tool that lets website owners create interactive product tours without coding within minutes. It’s a user-friendly tool that is largely meant for three prominent use cases, namely onboarding new users, promoting newly launched features, and onboarding new employees to internal tools. All of these help in increasing product adoption and decreasing the time taken to adapt to a new product or feature. In-depth analytics features are built right into the tool to track the performance of the guides/tours. Segmenting users and showing different variations to each user-base can be done using the tool as well. Before publishing the final version of the product tour, UserGuiding lets creators preview the said version. This not only helps in ensuring a great experience for end-users but also facilitates proper testing of the tour before it goes live. In case the users close the tour, there is an assistant at one’s disposal which triggers the tour from start again, making it quickly accessible. show more

UserGuiding Alternatives
ChurnZero - Customer Success Software


Software that helps SaaS companies combat customer churn
(699 Ratings)

ChurnZero pricing: ChurnZero Offers Custom plan.

What is ChurnZero and how does it work?

ChurnZero is an intuitive customer success software that helps subscription businesses to understand their customer's product usage besides assessing their health. It provides businesses with the adequate means to personalize their customer experience by achieving timely and relevant touchpoints. It can also be used to save more time by managing in-house accounts, calendar, notes and to-dos from a single page. ChurnZero showcases a clear picture of their customers’ health and renewal likelihood with help of data-packed ChurnScore. It can be used to target customers based on firmographics, product usage, lifecycle and behavioural data. Moreover, businesses get real-time updates about everything starting from usage drops to milestones celebrations, so they can continue better relationships with their customers. The software also helps users to control the customer life cycle by providing the desired experience to build long-term loyalty. Users can help their customers with guided product tours and training to enhance their experience. It provides active integration with external platforms like Hubspot, Salesforce, ZohoCRM, Pipedrive and more. show more

ChurnZero Alternatives
SmartKarrot - Customer Success Software


Retain and grow your customer base organically
(19 Ratings)

SmartKarrot pricing: Starts at $499.0. Offers Custom plan.

What is SmartKarrot and how does it work?

SmartKarrot is a customer success management software that helps companies to discover new and smart ways to onboard, retain, engage and grow their customers/clients alike. It offers a complete view of how customers are interacting and work accordingly. Businesses can also track, monitor and manage all of their touchpoints across different channels. SmartKarrot includes a Playbooks feature that can be used to create playbooks comprising tasks and milestones that the company want to achieve. It can also be relied on to offer personalised metrics to individual clients. Further, companies can create CS projects and tasks, managing individual departments most efficiently. Companies can even create surveys from scratch or use the available templates to collect feedback from customers. The feature of creating a custom dashboard and reports is also present within that gives useful insights whenever required. Finally, SmartKarrot also helps to drive adoption, cross-sell and up-sell products using extensive data. show more

SmartKarrot Alternatives
Custify - Customer Success Software


Customer Success Software for SaaS
(117 Ratings)

Custify pricing: Starts at $999.0.

What is Custify and how does it work?

Custify's Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. This most successful accounts are likely to expand. Reach out to them to upsell and grow business. Never wonder who to talk to or when. Automatically created tasks give an actionable way forward every day. Automate low-touch customer success workflows so can focus on white-glove tasks. Treat them as individuals by segmenting customer base into groups based on account details or usage. show more

Custify Alternatives
UserIQ - Customer Success Software


With data storytelling and visuals, gain a clear understanding of client behaviour
(127 Ratings)

UserIQ pricing: UserIQ Offers Custom plan.

What is UserIQ and how does it work?

UserIQ provides software firms with a Customer Success Platform that enables them to provide better customer experiences, whether those involve high-touch engagement or tech-touch interactions within the programme. Customers may therefore efficiently scale onboarding, boost feature utilisation, quicken time to value, lower churn, and ultimately improve revenue throughout the client experience. The best businesses are established one client at a time, and those customers expand as a result of meaningful user interactions. With leaders in customer success who are equally committed to optimising success at every user moment, UserIQ takes this strategy extremely seriously. A customer health dashboard, product intelligence, plays, and in-app interactions like user onboarding tours are among the features. This is an excellent tool if you're not sure how to segment your audience or if you have a certain feature you want to encourage them to use. Without you having to manually go through data or prepare reports, the insights are essentially automatically generated to show you where connections are occurring. Anyone may set it up and access the data because of its non-technical user-friendly interface and clickable elements. show more

UserIQ Alternatives
Partenero - Customer Success Software


Vendor Relationship Management Platform Focussing on Compliance and Collaboration
(0 Ratings)

Partenero pricing: Starts at $49.0. Offers Custom plan.

What is Partenero and how does it work?

Partenero is a service aiming to help businesses collaborate and communicate better with their partners and ensure compliance. It provides a way to manage vendor relationships and enables users to better manage the information of vendors and partners, roles and responsibilities, contracts, Project SLAs, KPIs and more. Users can collaboratively share files, assign tasks and activities, discuss issues and track projects among themselves. Additionally, the user is benefitted by better controls for collaboration with vendors. Alerts and reminders for SLAs and ensuring SLA compliance are also key features of the tool. Project statistics are available in various formats, and key information is displayed firsthand on the dashboard. Project statuses, timelines, change requests, issues, escalations, notes and documents can be tracked collaboratively. The offerings of the tool include features such as change requests and issues tracking, budget, and billing tracking, SLAs and KPIs tracking and a dedicated success manager. show more

Partenero Alternatives
ChurnKey - Customer Success Software


Win back your customers with a personalised approach
(0 Ratings)

ChurnKey pricing: ChurnKey Offers Custom plan.

What is ChurnKey and how does it work?

ChurnKey enables the facility of providing customers with personalised cancel flows for a healthy subscription rate. ChurnKey is one of the best options for client organisations to understand their customer behaviour. The platform allows client organisations to establish a better relationship with a customer who has attempted to cancel the subscription. Connecting Stripe and plugging ChurnKey in are the two things after which, the cancellation flow is ready to work. Now, whenever ChurnKey senses a cancellation attempt, the flow launches itself. This is accompanied by personalised offers and benefits that are put before the customer dynamically. The offers and benefits are curated essentially taking into account the customer’s search and activity history. These offers also include incentives like coupons, chat, pauses and around-the-day phone support. The active analytics report lets client companies calculate in real-time the customers they have won back and the offers that changed the game. Along with these insights, ChurnKey also provides feedback reports in detail. The cancellation sessions can be replayed as well. show more

ChurnKey Alternatives
ServiceSource - Customer Success Software


B2B Customer Journey Experience Solution
(2 Ratings)

ServiceSource pricing: ServiceSource Offers Custom plan.

What is ServiceSource and how does it work?

ServiceSource International, Inc is a global outsourced go-to-market services provider that accelerates B2B digital sales and customer success transformation. B2B inside sales, digital sales, customer success, renewals management, and channel management solutions.

ServiceSource Alternatives
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