A comprehensive list of competitors and best alternatives to Amdocs Customer management.
Learn how Avaya's Call Management System programs help you to manage performance metrics & agents, as well as build real-time & historical reports.
Reduce the risk of overstaffing and shrinkage while automating WFM tasks, identifying time-off opportunities, and providing employees with preferred schedules.
Capture, analyze and apply agent performance metrics and customer experience insights in real-time from multiple sources to improve scheduling and forecasting
Aspect Workforce Management is an award-winning, best-of-breed software solution for enterprise contact centers. It helps managers accurately and easily forecast staffing requirements. Agents can also manage their scheduling needs, including sequential shift bids and schedule trades.
A call center staffing tool that can help you analyse the agent requirements of your inbound call center or help desk. Free upgrades for life.
Attention all IT support teams! Leverage your SCCM investments with remote support software designed to do more. Click to explore features and request a demo!
Callbox suite of reporting will tell who called, how they found, patterns in call timing, patterns in caller location, keywords leading to calls, landing pages leading to calls, how each of your CSR's are per- forming on calls, and even the ROI on your advertising costs for each of your campaigns.What is Callbox ? Callbox Pricing
The first WFM solution for call centers in the cloud. injixo makes your customer service better and your customers happier. Learn more.
KrispCall helps manage personal, business, and corporate telephony requirements all from a single app (Web, Android, iOS). Get international numbers right from the comfort of home. KrispCall helps own national, toll-free, local, shortcode, and international numbers (for over 100 countries) in no time. Manage call logs effortlessly. KrispCall’s unified callbox allows to handle and monitor business calls, recorded conversations, texts, and voicemails all from a single window.What is KrispCall ? KrispCall Pricing
CallFinder is the leading provider of managed cloud-based SaaS speech analytics and automated call scoring. Our easy-to-use, economical, and effective solution helps small and medium size businesses with both contact center and remote agents automate quality monitoring.
Call Center Staffing Software is accurate and easy to use with our software that utilizes Erlang C. Our prices are affordable!
Empower your contact centre agents with a customer service knowledge management system that enhances customer satisfaction and improves agent productivity
Record your sales calls. Track your target to account conversion progress. Share your call data with your Manager. Access Call Report Manager from your PC, phone, or tablet. Allowing you to manage your sales calls on the road, in the office, or at home.What is Call Report Manager ? Call Report Manager Pricing