Home/Contact Center Workforce Software/Avaya Call Management System (CMS)/Avaya Call Management System (CMS) Alternatives
Updated on: November 30, 2021
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Avaya Call Management System (CMS)
Avaya Call Management System (CMS) Avaya’s Call Management System Overview: CX Reporting & Dashboards | Avaya Stream

Avaya Call Management System (CMS) Alternatives and Competitors

(10 Alternatives found)

Top 5 Avaya Call Management System (CMS) Alternatives

Verint Workforce Management

WFM - Workforce Management Tools & Software | Verint Systems
(26 Ratings)

Reduce the risk of overstaffing and shrinkage while automating WFM tasks, identifying time-off opportunities, and providing employees with preferred schedules.

NICE Uptivity

Uptivity Workforce Engagement Management
(1 Ratings)

Capture, analyze and apply agent performance metrics and customer experience insights in real-time from multiple sources to improve scheduling and forecasting

Amdocs Customer management

Manage the User Lifecycle for the Internet Economy
(2 Ratings)

Service providers are investing in digital identities for individual users to improve the customer experience and support new revenue opportunities. Discover how.

Aspect Workforce Management

Call Center Workforce Management Software & Solutions | Aspect
(211 Ratings)

Aspect Workforce Management is an award-winning, best-of-breed software solution for enterprise contact centers. It helps managers accurately and easily forecast staffing requirements. Agents can also manage their scheduling needs, including sequential shift bids and schedule trades.

Ansapoint

Ansapoint, call center staffing and performance software
(1 Ratings)

A call center staffing tool that can help you analyse the agent requirements of your inbound call center or help desk. Free upgrades for life.

Products Similar to Avaya Call Management System (CMS)

True Control Center

SCCM Remote Support Software | Cireson
(1 Ratings)

Attention all IT support teams! Leverage your SCCM investments with remote support software designed to do more. Click to explore features and request a demo!

injixo

Award-winning WFM Solution for Call Centers | injixo
(8 Ratings)

The first WFM solution for call centers in the cloud. injixo makes your customer service better and your customers happier. Learn more.

CallFinder

Features | CallFinder
(11 Ratings)

CallFinder is the leading provider of managed cloud-based SaaS speech analytics and automated call scoring. Our easy-to-use, economical, and effective solution helps small and medium size businesses with both contact center and remote agents automate quality monitoring.

Call Center Designer

Call Center Staffing Software | Portage Communications
(1 Ratings)

Call Center Staffing Software is accurate and easy to use with our software that utilizes Erlang C. Our prices are affordable!

KPS Knowledge Management...

Customer Service Knowledge Management Software Solutions - Contact Centre Solutions - Knowledge Powered Solutions (KPS)
(1 Ratings)

Empower your contact centre agents with a customer service knowledge management system that enhances customer satisfaction and improves agent productivity