|
Description | VICIdial is a cloud-based, open-source contact center solution for small to large call centers in a number of businesses. Inbound and outbound calls, call routing, email integration, online chat, and call recording are all important features. In a single web-based interface, VICIdial combines inbound and outgoing phone calls, inbound email, and customer website chat. Users can use features like skills-based routing and queue prioritization to guarantee that calls and emails are routed to the agents who are most suited to handle them. When necessary, agents can alternate between processing outbound and inward calls. Other capabilities include previewing leads before dialing, recording and listening to agent calls, forwarding dropped calls to available agents or a voicemail inbox, anticipated hold periods for inbound callers, remote-agent calling, and multilingual help. VICIdial has over 2,000 functions in total, including automatic call recording that may be stopped or started at any moment, as well as call logging and status. Before web-based data exporting and sharable real-time reporting allows authorized agents, managers, and team leaders to monitor call campaign performance, user levels and permissions can be defined to restrict certain features or campaign accessibility. Read more | Zultys MXIE is a business phone solution that can be used to manage and integrate differential communication functions of an organisation. It lets clients check the active status of their employees in real-time, send emails and control phone calls with a single click. The software further helps users to make high definition video and audio calls, send/reply to fax mails, besides leveraging end-to-end encrypted messaging with IM and audio notes with VoiceMail. Zultys MXIE communications are quintessentially flexible when it comes to the operational part and thus, communications can be handled from anywhere with a secure Internet connection. The tool allows clients to configure and design their communication windows in the desired manner and thus, conforming to basic rules is certainly not among all that Zultys MXIE has to offer. An integrated MXConnect feature allows clients to switch phones and devices within minutes, thus letting them be contacted on that particular device that is in use at the moment. Further, Zultys is fully integrated with Outlook and MX web meets and conferences. Read more |
Pricing Options |
|
|
SW Score & Breakdown |
|
|
Organization Types Supported |
|
|
Platforms Supported |
|
|
Modes of Support |
|
|
User Rating |
|
|
Rating Distribution |
|
|
User Sentiments |
Robust Functionality, Ease of Use, Open-Source Platform, Extensive Integrations Outdated User Interface, Occasional Latency Issues, Technical Glitches, Limited Customer Support |
Not Available
|
Review Summary |
Vicidial is lauded for its robust call center capabilities, including features like predictive dialing, IVR, call recording, and detailed reporting. Users appreciate its customization options, allowing them to tailor the software to their specific needs. The system's stability and reliability are also frequently mentioned, ensuring uninterrupted operations. However, some reviewers express concerns about the software's outdated interface and lack of modern features compared to competitors. Additionally, the complexity of the software may require a learning curve for new users. |
MXIE users commend its ease of use, reliability, and feature-richness. They appreciate its user-friendly interface, straightforward call routing and voicemail features, and integration with productivity tools. Moreover, users find the system dependable, with minimal downtime or call quality issues. They also value the wide range of features available, including video conferencing, collaboration tools, and advanced call analytics. However, some users have reported occasional integration challenges and a learning curve for new users. Additionally, a few users have mentioned limited customization options and varying customer support experiences. |
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
VICIdial Others |
Zultys MXIE Custom |
View Detailed Pricing
|
View Detailed Pricing
|
HoduCC
4.8 Based on 20 Ratings
Call Center Studio
4.7 Based on 63 Ratings
Vonage Contact Center
4.3 Based on 131 Ratings |
uContact
4.6 Based on 80 Ratings
Vocantas Communicate
4.5 Based on 15 Ratings
ice Contact Center
3.9 Based on 10 Ratings |
|
Screenshots |
+ 9 More
|
Not Available |
Videos |
+ 1 More
|
+ 2 More
|
Company Details | Located in: St Petersburg, Florida | Located in: Sunnyvale, California |
Contact Details |
+1-727-245-1970 http://www.vicidial.com/?page_id=210 |
+1 408-328-0450 https://www.zultys.com/products/unified-communications/mxie-software/ |
Social Media Handles |
|
Not available |
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.