Zenduty vs Incident.io Comparison

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zenduty

Incident Management Software

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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Incident.io

Incident Management Software

4.9 126 user ratings

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Overview

Description

Zenduty is built for the speed of DevOps. It reduces downtime by 50-90%. It creates complex routing rules depending on the service, data, context and the time of the day. Noise and false alarms are suppressed. You can easily create on-call rotations and escalation policies for teams with overrides and vacation allocation to ensure that no alert gets unchecked. There is a provision for an intelligent context where you can zero in on the root cause in seconds. Zenduty can enable you to identify the best path to resolution with Autopilot AI. Advanced analytics and reporting provide insights into team, service and user performance. One of the best features of Zenduty’s is its incident prediction engine which allows you to plan your response in advance in case of major outages. You can integrate API for creating alerts from your application source. There are already over 100+ integrations and counting. Read more

Incident.io is a Slack-powered incident management platform. We help high-growth companies declare, collaborate, communicate around and learn from events that disturb their normal course of business - from critical infrastructure being down, to data breaches and security incidents. Read more

Pricing Options

Free Trial Available
Starts at $5.0. Offers Free-forever plan.

Free Trial Not Available
Starts at $16.0. Offers Custom plan.

SW Score & Breakdown

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

60%
Momentum

68%
Popularity

77%

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

81%
Reviews

60%
Momentum

67%
Popularity

80%

Features

Total Features	12 Features	5 Features
Common Features for All	Audit Trail A record of changes made in chronological order of a user or activity Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time CAPA Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen. Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels. Incident Prioritization Sets priority levels by considering the severity and impact of incidents Incident Reporting Helps in recording details of any unusual event that might occur at a project or job Real-time Dashboard Provides easy visualization of the latest data Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps Safety Management Precautionary measure to ensure the risks are estimated and mitigated Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 9 More - Show Less	Audit Trail A record of changes made in chronological order of a user or activity Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time CAPA Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen. Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels. Incident Prioritization Sets priority levels by considering the severity and impact of incidents Incident Reporting Helps in recording details of any unusual event that might occur at a project or job Real-time Dashboard Provides easy visualization of the latest data Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps Safety Management Precautionary measure to ensure the risks are estimated and mitigated Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 2 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	NA

Reviews & Ratings

User Rating	Not Available	4.9/5 126 user ratings
Ratings Distribution	Not Available	Excellent 91.3% Very Good 8.7% Average 0% Poor 0% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $5.0. Offers Free-forever plan.	Free Trial Not Available Starts at $16.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Free Free Starter $5.00 $6.00 per user / month Growth $14.00 $16.00 per user / month Enterprise $21.00 $25.00 per user / month	Starter $16.00 $19.00 per user / month Pro $23.00 $28.00 per user / month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	PagerDuty 4.5 Based on 2074 Ratings Zenduty Vs PagerDuty StatusCast Incident Management Zenduty Vs StatusCast Incident Management AlertOps 4.7 Based on 113 Ratings Zenduty Vs AlertOps Opsgenie 4.6 Based on 362 Ratings Zenduty Vs Opsgenie PagerTree Zenduty Vs PagerTree	StatusCast Incident Management Incident.io Vs StatusCast Incident Management FireHydrant 5 Based on 5 Ratings Incident.io Vs FireHydrant Rootly Incident.io Vs Rootly PagerDuty 4.5 Based on 2074 Ratings Incident.io Vs PagerDuty Mission Manager 5 Based on 1 Ratings Incident.io Vs Mission Manager
	View All Zenduty Alternatives	View All Incident.io Alternatives