Home/Compare/Zendesk Support vs HubSpot Service Hub
Updated on: October 27, 2020

Zendesk Support vs HubSpot Service Hub

93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Overview

Summary

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..read more

HubSpot Service Hub is a cloud based Help Desk software. Service Hub has all the tools you need to delight customers at scale. You’ll give them an extraordinary and efficient experience with your company, help them help themselves, and build a base of happy customers who advocate for your business. ..read more

With monday.com, you can better plan, organize and track your work from one centralized, visual and collaborative work space. It is intuitive and easy to use, which means that your team members can get up and running quicker by just sending them an email. Monday.com prioritizes flexibility to ensure that each team has a workflow that adopts to how they work. Easy onboarding, fast adoption With monday.com, you can plan everything you do in a very visual way, which makes it easier to stay on top of your tasks and not fall behind. You can agiley pivot from one strategy and challenge to the next, while adapting the way you work and your workflows. This solution provides an at a glance overview of the status of your workflows and projects so you can easily track the progress of each of them. To start off, all you have to do is to pick a template and you can then customize it to fit the needs of your company and match the structure of your workflows. ..read more

Features

Alerts (Escalation)

Automated Routing

Budget Management

Community Forums

Contract (SLA Management)

Customizable Branding

Document Storage

IT Project Management

Idea Management

Incident Management

Issue Management

Kanban Board

Knowledge Base

Known Issue Management

Live Chat

Macros (Templated Responses)

Milestone Tracking

Multi-Channel Communication

Percent-Complete Tracking

Portfolio Management

Project Planning

Project Templates

Recurring Task Management

Requirement Management

Resource Management

Self Service Portal

Social Media Integration

Status Tracking

Surveys & Feedback

Task Management

Ticket Management

Time & Expense Tracking

Timeline View

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1 (415) 418-7506

N/A

New York, New York

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Essential
$5 /User/Month

Starts from $5 /agent/month billed Annually or $9 /agent/month billed Monthly

Features

  • Email and social channels
  • Basic help center
  • Web Widget and Mobile SDK
Team
$19 /User/Year

Starts from $19 /agent/month billed Annually or $25 /agent/month billed Monthly

Features

  • Includes features of Essential plan, plus
  • Custom business rules
  • Performance Dashboards
  • Public apps and integrations
Professional
$49 /User/Month

Starts from $49 /agent/month billed Annually or $59 /agent/month billed Monthly

Features

  • Includes features of Team plan, plus
  • Multilingual content
  • CSAT surveys
  • Custom reports and dashboards
Enterprise
$99 /User/Month

$99 /agent/month billed Annually or $125 /agent/month billed Monthly

Features

  • Includes features of Professional plan, plus
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Satisfaction Prediction
  • Skills-based routing
  • Launch Success Program
Elite
$199 /User/Month

$199 /agent/month billed Annually

Features

  • Includes features of Enterprise plan, plus
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption and security
  • Data center location
View Price Page
Starter
$50 /Month

Features

  • Includes features of HubSpot CRM, plus
  • Includes 2 paid users
  • Ticketing
  • Live chat
  • Conversations inbox
  • Calling
  • Conversational bots
  • Team email
  • Simple Automation
  • Canned snippets
  • Email templates
  • Meeting scheduling
  • Tickets closed reports
  • Rep productivity reports
  • Time-to-close reports
Professional
$400 /Month

Features

  • Includes 5 paid users
  • Includes features of the Starter plan, plus
  • Ticket status
  • Ticket routing
  • Task automation
  • Ticket pipelines
  • Knowledgebase
  • 1:1 video creation
  • Custom reporting
  • NPS surveys
  • Customer experience surveys
  • Customer support surveys
  • Insights dashboard
Enterprise
$1200 /Month

$14400 per year

Features

  • Includes 10 paid users
  • Playbooks
  • Goals
  • Hierarchical teams
  • User roles
  • Single sign-on
  • Slack integration
  • Calculated properties
  • Field-level permissions
  • Webhooks
View Price Page
Basic
$49 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Unlimited free viewers
  • Unlimited boards
  • Over 20 column types
  • iOS and Android apps
  • File storage: 5 GB
  • Activity log: 1 week
  • Whiteboard integration
  • Embed documents
  • Kanban view
  • Embedded forms
  • Dashboards: 1 board per dashboard
  • Two-factor authentication
  • Self-serve knowledge base
  • 24/7 customer support

Standard
$59 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Includes features of basic plan, plus
  • File storage: 50 GB
  • Activity log: Unlimited
  • Zoom integration
  • Timeline view
  • Calendar view
  • Share boards with guests: 4 guests billed as 1 user
  • Map view
  • Advanced search
  • Forms customization
  • Integrations: 250 actions/month
  • Automations: 250 actions/month
  • Dashboards: 3 boards per dashboard

Pro
$99 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Includes features of Standard plan, plus
  • File storage: Unlimited
  • Share boards with guests: Unlimited
  • Time tracking
  • Chart view
  • Formula column
  • Custom tags
  • Private boards
  • Integrations: 25,000 actions/month
  • Automations: 25,000 actions/month
  • Dashboards: 10 boards per dashboard
  • Google authentication

Enterprise
Custom

For users more than 200

Features

  • Includes features of Pro plan, plus
  • Integrations: 250,000 actions/month
  • Automations: 250,000 actions/month
  • Dashboards: 25 boards per dashboard
  • Single Sign On (Okta, One login, Azure AD, Custom SAML)
  • Audit log
  • Session management
  • HIPAA Compliance
  • 99.9% uptime SLA
  • Advanced account permissions
  • Tailored onboarding
View Price Page

SCREENSHOTS

Zendesk Support Screenshots
View 3 screenshot(s)
HubSpot Service Hub Screenshots
View 0 screenshot(s)
monday.com Screenshots
View 22 screenshot(s)

INTEGRATIONS

    NA
    NA
  • Copper (ProsperWorks CRM)
  • Dropbox Business
  • Asana
  • Slack
  • JotForm
  • MailChimp
  • Typeform
  • SurveyMonkey
  • Trello
  • GitHub
  • Todoist
  • Toggl Track
  • GitLab
  • Google Drive
  • Harvest
  • Salesforce
  • Pipedrive
  • Shopify
  • Jira

ALTERNATIVES

Top alternatives to Zendesk Support

SysAid
LiveAgent
Front
Zoho Desk
Freshdesk

Top alternatives to HubSpot Service Hub

Zendesk Support
Freshdesk
SysAid
LiveAgent
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