MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
|
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
Featured
71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
SuperOps RMM |
Featured
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zoho Desk |
| Description | Vision Helpdesk is an all-in-one multi channel help desk software.This customer support help desk tool assist support desk or customer support agents in receiving, processing and responding to service or incident requests.With the help of this software, you can centralize your entire customer communications via phone, chat, e-mail, web portal, facebook twitter etc. Vision Helpdesk provides attractive help desk features like ticketing, blabby – staff collaboration, help desk ticket billing, help desk gamification, task management knowledge base management, help desk automation, time tracking, SLA rules and ticket escalation, supports multi language, customer support survey etc. Read more | Teamwork Desk is a help desk software that eases request tracking process and enables you better to handle customer care related issues. The software ensures faster resolution of ticket. The tool is capable to tackle complex database of customer call reports, queries and resolution logs. It can automate ticket routing and categorization at ease. You can minimize your workload to a considerable extent. Teamwork Desk comes with features like survey and feedback, self service portal, supports live chat with customers etc. With this smart tool you can organize all your customer emails in a shared collaborative space like unified inboxes. You need not to code anything for using the tool. Read more | SuperOps RMM is the perfect monitoring tool for IT environments, empowering professionals to stay in-the-know and take control of their client’s assets. With the automatic scanning feature provided by the discovery agent, users can easily monitor inventory across clients. This includes tracking custom fields to ensure all asset details, history, files, documents, and associated tickets are up-to-date. Designed to facilitate collaboration and automation, SuperOps RMM allows users to create customized tasks with real-time alerts and notifications on incidents. With spammable workflows, users can save time while still ensuring their clients’ assets are secure and up-to-date. Whether its a small or medium-scale business, SuperOps RMM is the perfect fit for monitoring IT environment and helping to ensure optimal results. Enjoy the convenience of easy tracking and collaboration, as well as the peace-of-mind that comes with real-time alerts and secure asset management. Make the most of IT environment with SuperOps RMM. Read more | It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more |
| Pricing Options |
|
|
|
|
| SW Score & Breakdown |
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 16 Most Popular # 19 Fastest Growing | # 6 Highly Rated # 8 Highly Rated |
Not Available
|
# 3 Most Worthy # 10 Fastest Growing |
| Organization Types Supported |
|
|
|
|
| Platforms Supported |
|
|
|
|
| Modes of Support |
|
|
|
|
| API Support |
|
|
|
|
| User Rating |
|
|
Not Available
|
|
| Rating Distribution |
|
|
Not Available
|
|
| User Sentiments |
User-friendly interface, Extensive integrations, Excellent Customer Support, Comprehensive Ticket Management System Limited Customization Options, Lack of Live Chat Software, Simple Design, Outdated Documentation |
Intuitive User Interface, Effective Ticket Management, Seamless Teamwork Projects Integration, Extensive Integrations Limited Reporting Functionality, Mobile App Limitations, Complex Notification System, Lack of Task Merging |
Not Available
|
Ease of Use, Customizable Interface, Extensive Integrations, Comprehensive Ticketing System Mobile Application Limitations, Confusing Navigation, Limited Customization of Help Center, Slow Support Response |
| Review Summary |
Vision Helpdesk reviewers commend its user-friendly interface, customizable features, and efficient ticketing system. They appreciate the ease of organizing and tracking customer requests, and the ability to automate tasks and responses. Reviewers also highlight the reporting capabilities that provide valuable insights into team performance and customer satisfaction. The mobile app is praised for its convenience and accessibility, allowing support teams to stay connected and responsive on the go. However, some reviewers mention occasional glitches and the need for improved integration with other business systems. Overall, Vision Helpdesk receives positive feedback for its user-centric design, comprehensive features, and positive impact on customer service efficiency. |
Teamwork Desk receives positive feedback for its user-friendly interface, customizable features, and effective collaboration tools. Many reviewers mention the ease of use, even for those new to project management tools. The ability to create and assign tasks, track progress, and communicate with team members seamlessly is highly praised. Additionally, the integration options and mobile accessibility are seen as valuable assets. However, some users report occasional glitches and limitations in certain features, suggesting room for improvement in stability and functionality. |
Not Available
|
Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Starter Help Desk $12.00 $15.00 per user / month Pro Help Desk $20.00 $25.00 per user / month Satellite Help Desk $24.00 $30.00 per user / month Pro Service Desk $32.00 $40.00 per user / month Ent Service Desk $48.00 $60.00 per user / month |
Starter $9.50 $12.00 per user / month Pro $17.00 $21.00 per user / month Premium $33.00 $41.00 per user / month Enterprise Custom |
Standard $79.00 $89.00 per user / month Pro $99.00 $119.00 per user / month Super $129.00 $149.00 per user / month |
Express $7.00 $9.00 per user / month Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month |
|
View Detailed Pricing
|
View Detailed Pricing
|
View Detailed Pricing
|
View Detailed Pricing
|
Get personalized recommendations from our experts on call
Trusted by more than 5 Million users across the globe.
Thank you for the enquiry. One of our software analysts will contact you soon.
| Screenshots |
+ 1 More
|
Not Available | Not Available |
+ 2 More
|
| Videos |
+ 1 More
|
+ 1 More
|
Not Available |
+ 3 More
|
| Company Details | Located in: Nasik, India Founded in: 2005 | Located in: Cork, Ireland Founded in: 2007 | Located in: Claymont, Delaware Founded in: 2020 | Located in: Pleasanton, California - 94588 |
| Contact Details |
+1 (408) 809-0004 |
+1 844-819-8453 |
+1 628-270-9924 |
+1 888-900-9646 |
| Social Media Handles |
|
|
Not available |
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
