Bitrix24 |
| Description | UJET is a contact centre management software that helps enterprises digitally transform their voice channel and improve the customer experience. It also helps brands facilitate seamless communication between agents and end-users, by sending them messages that include photos, videos, screenshots and texts. Call centres can also integrate their UJET platform with various other external CRM, QM and WFM portals. Thus enabling the agents to offer the right kind of information to individual customers quickly. The platform enables enterprises to offer support in more than 15 international languages, facilitating global business growth. It is compliant with SOC 2 Type 2, SOC 1 Type 2 and SOC 3 frameworks as well as FINRA and HIPAA regulations, ensuring complete security of users' data. Muting, escalation and transfer call features offered by UJET is capable of resolving customer related issues efficiently. Call centres can even create new rules or customise the existing ones to route incoming calls as per their needs. Read more | VICIdial is a cloud-based, open-source contact center solution for small to large call centers in a number of businesses. Inbound and outbound calls, call routing, email integration, online chat, and call recording are all important features. In a single web-based interface, VICIdial combines inbound and outgoing phone calls, inbound email, and customer website chat. Users can use features like skills-based routing and queue prioritization to guarantee that calls and emails are routed to the agents who are most suited to handle them. When necessary, agents can alternate between processing outbound and inward calls. Other capabilities include previewing leads before dialing, recording and listening to agent calls, forwarding dropped calls to available agents or a voicemail inbox, anticipated hold periods for inbound callers, remote-agent calling, and multilingual help. VICIdial has over 2,000 functions in total, including automatic call recording that may be stopped or started at any moment, as well as call logging and status. Before web-based data exporting and sharable real-time reporting allows authorized agents, managers, and team leaders to monitor call campaign performance, user levels and permissions can be defined to restrict certain features or campaign accessibility. Read more |
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UJ users praise its ability to streamline customer support processes and consolidate multiple channels into a single platform, enabling efficient management of customer interactions. They appreciate the intuitive interface, ease of use, and robust reporting capabilities. However, some users report occasional technical glitches and limited customization options, suggesting room for improvement in stability and flexibility. Overall, UJ receives positive feedback for its user-friendly design, comprehensive features, and effectiveness in enhancing customer support operations. |
Vicidial is lauded for its robust call center capabilities, including features like predictive dialing, IVR, call recording, and detailed reporting. Users appreciate its customization options, allowing them to tailor the software to their specific needs. The system's stability and reliability are also frequently mentioned, ensuring uninterrupted operations. However, some reviewers express concerns about the software's outdated interface and lack of modern features compared to competitors. Additionally, the complexity of the software may require a learning curve for new users. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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UJET Custom |
VICIdial Others |
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4.7 Based on 63 Ratings 
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4.1 Based on 281 Ratings 
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5 Based on 4 Ratings |
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4.8 Based on 20 Ratings
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4.7 Based on 63 Ratings
Vonage Contact Center
4.3 Based on 131 Ratings |
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Not available |
Located in: St Petersburg, Florida |
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Not available https://ujet.co/voice/ |
+1-727-245-1970 http://www.vicidial.com/?page_id=210 |
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