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Description | VICIdial is a cloud-based, open-source contact center solution for small to large call centers in a number of businesses. Inbound and outbound calls, call routing, email integration, online chat, and call recording are all important features. In a single web-based interface, VICIdial combines inbound and outgoing phone calls, inbound email, and customer website chat. Users can use features like skills-based routing and queue prioritization to guarantee that calls and emails are routed to the agents who are most suited to handle them. When necessary, agents can alternate between processing outbound and inward calls. Other capabilities include previewing leads before dialing, recording and listening to agent calls, forwarding dropped calls to available agents or a voicemail inbox, anticipated hold periods for inbound callers, remote-agent calling, and multilingual help. VICIdial has over 2,000 functions in total, including automatic call recording that may be stopped or started at any moment, as well as call logging and status. Before web-based data exporting and sharable real-time reporting allows authorized agents, managers, and team leaders to monitor call campaign performance, user levels and permissions can be defined to restrict certain features or campaign accessibility. Read more | Convoso's cloud-based contact center software converts lead faster. Dramatically increase contact and lead conversion rates with Convoso’s end-to-end contact center software. This predictive dialer with superior recycle logic combined with lead management automation and omnichannel capabilities empower outbound contact centers to move more leads through the funnel faster. With the Virtual Agent, the user can turn aged leads into live transfers. Plus, you’ll benefit from a dedicated Convoso team member to help to master the system and fast track the results. Read more |
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Robust Functionality, Ease of Use, Open-Source Platform, Extensive Integrations Outdated User Interface, Occasional Latency Issues, Technical Glitches, Limited Customer Support |
User-Friendly Interface, Efficient Auto Dialer, Detailed Reporting, Responsive Customer Support Occasional System Lag, Call Drops, Audio Issues, Inbound Call Handling |
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Vicidial is lauded for its robust call center capabilities, including features like predictive dialing, IVR, call recording, and detailed reporting. Users appreciate its customization options, allowing them to tailor the software to their specific needs. The system's stability and reliability are also frequently mentioned, ensuring uninterrupted operations. However, some reviewers express concerns about the software's outdated interface and lack of modern features compared to competitors. Additionally, the complexity of the software may require a learning curve for new users. |
The majority of user reviews are very positive, applauding the product's ease of use, powerful features, and excellent customer support. Reviewers appreciate the intuitive user interface, which makes it simple to set up and use, even for those with limited technical expertise. They also highlight the wide range of features, such as call tracking, lead management, and reporting, which help businesses streamline their sales processes and improve their efficiency. Additionally, reviewers consistently praise the exceptional customer support, noting the responsiveness and helpfulness of the support team. |
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AI-Generated from the text of User Reviews
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VICIdial Others |
Convoso Custom |
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Company Details | Located in: St Petersburg, Florida | Located in: Los Angeles, California |
Contact Details |
+1-727-245-1970 http://www.vicidial.com/?page_id=210 |
+1 866-787-0157 https://www.convoso.com/ |
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