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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Userlytics logo
UX Software

4.1 223 user ratings

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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Lookback logo
UX Software

3.9 42 user ratings

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Overview

Description Userlytics is a remote user testing platform that allows individuals and companies to test their websites, prototypes, mobile apps and even competitors' assets. It helps them to optimise their services to customers, user interface and overall experience. Userlytics comes with advanced video capture and editing tools that record tests, hyperlinked annotation, automate transcriptions and highlight reels for both moderated and unmoderated UX testing. The platform uses advanced quantitative metric systems, such as time on task and success/ failure metrics, rating questions and more to test the products effectively. Userlytics helps to optimise the information architecture (IA) of websites, apps and prototypes by analysing participants’ mental model as they categorise and search for items. The platform allows users to easily launch a moderated UX test or an interview by scheduling a live conversation. It is an in-browser platform which means that there is no need for participants to download any application to take part in a survey. Read more Lookback is a powerful user research software that helps businesses monitor the usage levels of their own apps and websites. The platform can be used to interview customers situated in different parts of the globe and then gain valuable insights. Apart from scheduling interviews, brands can even send test links to individual users to ask for their opinions. An inbuilt collaborative dashboard helps developers to invite other collaborators and conduct research as per convenience. The platform also promises dedicated participant apps and customisable highlights for individual participants and teams. Lookback also allows private projects where users can control the interview process to secure sensitive information. For large teams working together, a dedicated tag feature makes it easy for developers to point out a detected bug, monitor important insights or highlight a specific timing that other members do not miss out upon. Read more
Pricing Options
  • Free Trial Available
  • Starts at $49.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $99.0. Offers Custom plan.
SW Score & Breakdown

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%
  • Reviews
    90%
  • Momentum
    66%
  • Popularity
    91%

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%
  • Reviews
    82%
  • Momentum
    62%
  • Popularity
    82%
SaaSworthy Awards # 1 Most Worthy # 3 Fastest Growing # 3 Most Worthy # 5 Fastest Growing

Features

Total Features
9 Features
9 Features
Common Features for All
    For Mobile Allows the application to run on mobile apps
    For Websites Allows the application to run on websites
    Heatmaps Heatmaps show where users have clicked on a page
    Prototyping Helps increasing product design efficiency and enhances accuracy
    Screen Activity Recording Allows recording every screen action during the user's session
    Unmoderated Testing Helps conducting tests on fairly functional websites
    Usability Testing Helps in finding if the system is user-friendly from the end-user perspective
    User Journeys Helps to measure the overall experience the user had while interacting with the system
    User Research Helps to study user behavior through task analysis and feedback methods
  • + 6 More - Show Less
    • For Mobile Allows the application to run on mobile apps
      For Websites Allows the application to run on websites
      Heatmaps Heatmaps show where users have clicked on a page
      Prototyping Helps increasing product design efficiency and enhances accuracy
      Screen Activity Recording Allows recording every screen action during the user's session
      Unmoderated Testing Helps conducting tests on fairly functional websites
      Usability Testing Helps in finding if the system is user-friendly from the end-user perspective
      User Journeys Helps to measure the overall experience the user had while interacting with the system
      User Research Helps to study user behavior through task analysis and feedback methods
  • + 6 More - Show Less
  • Technical Details

    Organization Types Supported
    • Individuals
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • NA
    • Available

    Reviews & Ratings

    User Rating
    4.1/5 223 user ratings
    3.9/5 42 user ratings
    Rating Distribution
    • Excellent

      53.8%
    • Very Good

      29.1%
    • Average

      4%
    • Poor

      1.8%
    • Terrible

      11.2%
    • Excellent

      38.1%
    • Very Good

      40.5%
    • Average

      7.1%
    • Poor

      2.4%
    • Terrible

      11.9%
    User Sentiments

      Excellent Customer Support, Fast Recruitment Process, Ease of Use, High-Quality Participants

      Outdated User Interface, Confusing Credit System, Technical Issues With Recordings, Limited Reporting Features

      Not Available
    Review Summary

    Userlytics is generally praised for its intuitive interface, ease of use, and ability to provide valuable insights into user behavior. Reviewers appreciate the platform's features such as session recordings, heatmaps, and surveys, which help them understand how users interact with their products. Additionally, the customer support team is often mentioned for their responsiveness and helpfulness. However, some reviewers have expressed concerns about the pricing and occasional technical issues. While the platform is generally considered to be a valuable tool for user research and feedback collection, some users have suggested that it may not be suitable for businesses with limited budgets or those requiring highly customized solutions.

    Not Available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $49.0. Offers Custom plan.
    • Free Trial Available
    • Starts at $99.0. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Quick & Easy (Pay As You Go) $49.00 $49.00 per user

    Enterprise (Pay As You Go) $69.00 $69.00 per user

    Custom (Pay As You Go) Custom

    Starter $399.00 $399.00 per month

    Premium $499.00 $499.00 per month

    Advanced $999.00 $999.00 per month

    Team $99.00 $99.00 per month

    Insights Hub $229.00 $229.00 per month

    Enterprise Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Dashboard
    + 4 More
    Live Dashboard
    + 1 More
    Videos Video Thumbnail
    + 4 More
    + 4 More

    Vendor information

    Company Details Located in: Miami, Florida Founded in: 2009 Located in: Palo Alto, California Founded in: 2013
    Contact Details

    +1 888-809-0047

    https://www.userlytics.com/

    Not available

    https://lookback.io/

    Social Media Handles

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