Home/UX Software/Userlytics
Updated on: October 28, 2021

What is Userlytics ?

Userlytics - UX Software
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Userlytics

A testing centre for your website and apps
(57 Ratings) Write Review

Userlytics is a remote user testing platform that allows individuals and companies to test their websites, prototypes, mobile apps and even competitors' assets. It helps them to optimise their services to customers, user interface and overall experience. Userlytics comes with advanced video capture and editing tools that record tests, hyperlinked annotation, automate transcriptions and highlight reels for both moderated and unmoderated UX testing. The platform uses advanced quantitative metric systems, such as time on task and success/ failure metrics, rating questions and more to test the products effectively. Userlytics helps to optimise the information architecture (IA) of websites, apps and prototypes by analysing participants’ mental model as they categorise and search for items. The platform allows users to easily launch a moderated UX test or an interview by scheduling a live conversation. It is an in-browser platform which means that there is no need for participants to download any application to take part in a survey.

Userlytics Awards

Userlytics Features Show All Features

Userlytics Technical details

Support Business Hours Online Customer Type Individuals Freelancers Large Enterprises Medium Business Small Business
API NA Location / Phone Number Miami, Florida / +1 888-809-0047
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category UX Software

Userlytics Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
Quick & Easy (Pay As You Go)
$49 /User

Features

  • 1 Seat or Account
  • Unmoderated Participants fromthe Userlytics Panel
  • Unmoderated Participants provided by you or a 3rd party
  • All Digital Assets (Prototypes, Websites, Mobile Apps...)
  • Unlimited Concurrent Testing
  • Branching Logic
  • Advanced Metrics
  • Picture-in-Picture Recording
  • Test Annotations
  • Bring your own Users
  • Privacy Protection
  • QA Reviews of each Panel Participant Result
  • Unlimited Storage of Results
  • ISO 27001 Certification

Enterprise (Pay As You Go)
$69 /User

Features

  • Unlimited Seats or Accounts
  • Unmoderated Participants fromthe Userlytics Panel
  • +1 free BYOU Participant provided by you or a 3rd party for every purchased Userlytics Panel Participant.
  • Moderated & Unmoderated Testing
  • All Digital Assets (Prototypes, Websites, Mobile Apps...)
  • Unlimited Concurrent Testing
  • Branching Logic
  • Advanced Metrics
  • Picture-in-Picture Recording
  • Test Annotations
  • Bring your own Users
  • Privacy Protection
  • QA Reviews of each Panel Participant Result
  • Unlimited Storage of Results
  • ISO 27001 Certification
Custom (Pay As You Go)
Custom

Create your customized plan for specific projects and unconventional profiles

Includes professional services for analysis, reporting and more.

Features

  • All Digital Assets (Prototypes, Websites, Mobile Apps...)
  • Unlimited Concurrent Testing
  • Branching Logic
  • Advanced Metrics
  • Picture-in-Picture Recording
  • Test Annotations
  • Bring your own Users
  • Privacy Protection
  • QA Reviews of each Panel Participant Result
  • Unlimited Storage of Results
  • ISO 27001 Certification
Starter
$399 /Month

Features

  • 1 Seat or Account
  • Unmoderated Participants provided by you or a 3rd party
  • All Digital Assets (Prototypes, Websites, Mobile Apps...)
  • Advanced Metrics
  • Bring your own Users
  • Unlimited Storage of Results
  • Card Sorting
  • Unlimited Concurrent Testing
  • Picture-in-Picture Recording
  • Privacy Protection
  • Screener questions
  • Tree Testing
  • Branching Logic
  • Test Annotations
  • QA Reviews of each Panel Participant Result
  • Unlimited Storage of Results
  • Screener Questions
  • Highlight Reels
  • Card Sorting
  • Tree Testing
  • ISO 27001 Certification
Premium
$499 /Month

Features

  • 2 Seats or Accounts
  • Unmoderated Participants provided by you or a 3rd party
  • All Digital Assets (Prototypes, Websites, Mobile Apps...)
  • Advanced Metrics
  • Bring your own Users
  • Unlimited Storage of Results
  • Card Sorting
  • Unlimited Concurrent Testing
  • Picture-in-Picture Recording
  • Privacy Protection
  • Screener questions
  • Tree Testing
  • Branching Logic
  • Test Annotations
  • QA Reviews of each Panel Participant Result
  • Unlimited Storage of Results
  • Screener Questions
  • Highlight Reels
  • Card Sorting
  • Tree Testing
  • ISO 27001 Certification
Advanced
$999 /Month

billed Yearly

Features

  • 5 Seats or Accounts
  • Unmoderated Participants provided by you or a 3rd party
  • All Digital Assets (Prototypes, Websites, Mobile Apps...)
  • Advanced Metrics
  • Bring your own Users
  • Unlimited Storage of Results
  • Card Sorting
  • Unlimited Concurrent Testing
  • Picture-in-Picture Recording
  • Privacy Protection
  • Screener questions
  • Tree Testing
  • Branching Logic
  • Test Annotations
  • QA Reviews of each Panel Participant Result
  • Unlimited Storage of Results
  • Screener Questions
  • Highlight Reels
  • Card Sorting
  • Tree Testing
  • ISO 27001 Certification
  • Unmoderated Participants from the Userlytics Panel :] From $19 per Participant (Participants are purchased in packs of 50, 100 or 500)
  • Moderated Participants provided by you or a 3rd party : From $10 per Participant (Participants are purchased in packs of 50, 100 or 500)
  • 50 Participants Included
  • Moderated Participants from the Userlytics Panel : From $138 per Participant (Participants are purchased in packs of 50, 100 or 500)
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Disclaimer: The pricing details were last updated on 05/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Userlytics pricing.

Userlytics FAQs

Userlytics is UX Software. Userlytics offers the following functionalities:

  • Heatmaps
  • For Mobile
  • For Websites
  • Prototyping
  • Screen Activity Recording
  • Unmoderated Testing
  • Usability Testing
  • User Journeys
  • User Research

Learn more about Userlytics features.

No, Userlytics does not provide API.

Ask the Community View Community

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Userlytics Reviews

OVERALL RATING
3.9
Based on 57 Rating(s)
Rating Distribution
  • 27.3 %
  • 21.2 %
  • 6.1 %
  • 3 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
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Leeann Christian-Gill
Leeann Christian-GillSource : trustpilot.com
(Reviewed on 05 May 2021) So far so great

I have had a great experience with Userlytics so far. I got my first test yesterday and had some struggles navigating through the process. I sent Userlytics an email with some questions about my test and they were very prompt and courteous in getting back to me. I’m not quite sure why there are negative reviews, so far so great.

...more
Haytam
HaytamSource : trustpilot.com
(Reviewed on 04 April 2021) Userlytics on top🙌🏽

I'm genuinely shocked, because when I did my first userlytics test, everything went smoothly; it's easy and enjoyable, and customer service is courteous and prompt. I received my payment in less than eight days and am pleased. I'm hoping to get some more tests in the next few days!

...more
Gabriel RM
Gabriel RMSource : trustpilot.com
(Reviewed on 16 November 2020) Excellent and trustworthy platform

Excellent and trustworthy platform

...more
Arora Jasmine
Arora JasmineSource : trustpilot.com
(Reviewed on 14 September 2020) A very great experience and the service…

A very great experience and the service is top Thanks testing support for help.

...more
Mariné P
Mariné PSource : g2crowd.com
(Reviewed on 04 August 2020) "Great tool and great team!"

What do you like best?

Simple and user friendly platform. Learning curve is not steep and Ryan McCourt and team are always accessible and ready to help!

Really like the visual charts of responses, which I'm able to copy and paste in my presentation, great quality of video/audio recordings, and the overall layout of the platform.

Biggest differentiator is the level of support from Ryan and team. They're super knowledgeable, kind, patient, and always willing to help! They are true partners and go above and beyond to ensure your study is successful.

What do you dislike?

There are some limitations, but most are on their roadmap to be added or Ryan is able to get it programmed in the backend.

1. For screener portion of the survey, unable to add open response questions. But Ryan was able to get this programmed in the backend.

2. For screener portion of the survey, unable create multi-select question. But Ryan was able to get this programmed in the backend.

2. Unable to break participants into different age groups in one study. I had to create 3 different surveys to be able to specify how many participants I want from each age group. However, Ryan was able to merge all 3 surveys into one when they were complete.

3. No word cloud or aggregate word usage system from transcript

4. No option to create a metric/table questions

What problems are you solving with the product? What benefits have you realized?

Conduct unmoderated user testing via Userlytics and leverage their global participant panel. It's more fast and efficient, so you are able to deliver more timely insights to your stakeholders.

...more
User in Health, Wellness and Fitness
User in Health, Wellness and FitnessSource : g2crowd.com
(Reviewed on 03 August 2020) "Great platform for user testing"

What do you like best?

It is easy to recruit very specific participants, and you can now do live testing as well as recorded. Great customer support.

What do you dislike?

The UI was a bit confusing at first, but they are working on improving it.

What problems are you solving with the product? What benefits have you realized?

We are getting better insights on the UI and UX of our app from real world people.

...more
kevin israel arthur
kevin israel arthurSource : trustpilot.com
(Reviewed on 15 May 2020) mensuelle

Exelent et bien présenté

...more
Perry B
Perry BSource : g2crowd.com
(Reviewed on 28 September 2018) "Userlytics-amazing user research tool!"

What do you like best?

The best software for user feedback! Unbiased results, and detailed information.

What do you dislike?

Initial set up takes some time. Feedback could be delivered quicker.

What problems are you solving with the product? What benefits have you realized?

User feedback to ensure our product meets needs of users. Unbiased feedback.

...more
Administrator in Computer Software
Administrator in Computer SoftwareSource : g2crowd.com
(Reviewed on 27 September 2018) "Remote usability testing with the right integrations."

What do you like best?

I'm sure many other tools are capable of this, but it's important to me that Userlytics allows me to test Axure and InVision prototypes. It's pretty seamless in that sense. I also really appreciate that it lets me download the full recordings to my device - I like to use a video editor to parse out smaller clips for presentations. The annotations/highlights feature is also great.

What do you dislike?

Overall I'm very satisfied with it, but if I'm reaching for something to dislike - I'd say that the data it collects on its own is quite limited, as are their data visualizations.

Recommendations to others considering the product:

If you're looking for something to do all of your data collection and analytics for you, this isn't your tool. If you're looking for something to make your data collection and analytics more efficient and more powerful, this is a good option.

What problems are you solving with the product? What benefits have you realized?

Usability testing for prototypes and A/B testing prototypes with live versions

...more
Kat K. R
Kat K. RSource : g2crowd.com
(Reviewed on 28 September 2018) "Userlytics Review"

What do you like best?

I love the ability to observe the non-verbals of the participants as they go through the tasks.

What do you dislike?

Not being able to send out one link that groups varying persona groups even though it's for one project. Currently, it allows me to send out a link to each persona group, but if I'm testing across 3 groups with varying desktop and mobile devices, I end up having a lot more links to share to clients for highlights and reviews than 1 central "collection" for the project.

Recommendations to others considering the product:

Depending on what you're trying to get out of it, Userlytics offers a pool of participants with screening criteria, but they also offer the ability for you to recruit your own while still utilizing their tools to set a consistent baseline in testing.

What problems are you solving with the product? What benefits have you realized?

We're observing how users navigate and utilize the website functionality in order to address any opportunities or gaps to improve upon. It's been invaluable as a part of our digital process to continue testing and iteratively improve our product.

...more
Read All Reviews

Videos on Userlytics

Easy
Easy
Userlytics User Testing Platform Demo
How to Conduct Remote Research?|Userlytics Webinar
Multichannel Test Demo - Userlytics
Userlytics Demonstration

Userlytics Screenshots

Dashboard
Edit Test
Test Asset
Participants
Design your test
Dashboard
Dashboard
Edit Test
Test Asset
Participants
Design your test

Customers

Children
Children
Microsoft
Microsoft
Conversion Rate Experts
Conversion Rate Experts
New Media
New Media
The Washington Post
The Washington Post
Wunderman
Wunderman
Glassdoor
Glassdoor
Verizon
Verizon
U.S Department of HomeLand Security
U.S Department of HomeLand Security
Coca-Cola
Coca-Cola
British Gas
British Gas
Riot Games
Riot Games
Hathway
Hathway
Northwoods
Northwoods
Inflexion
Inflexion

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com