Home/UX Software/UserZoom vs LookbackUpdated on: March 28, 2024

Compare UserZoom vs Lookback

93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
UserZoom
UserZoom UX Software (105 Ratings)
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Lookback
Lookback UX Software (68 Ratings)
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
UserZoom

UserZoom

UX Software (105 Ratings)
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Lookback

Lookback

UX Software (68 Ratings)
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Overview

Summary

UserZoom is an Insight Management platform for digital teams, helping them gather, share and analyse CX and UX insights across the business to generate useful products. It helps companies schedule criteria related to digital experience performance, monitor it over time, compare it with the competitors besides aligning with generated business results. Further, the unified portal can be used by organisations to standardise UX metrics and questions in real-time, capture user-centric information and behavioural leads. Data stored within UserZoom is protected under TRUSTe’s Privacy Seal and SOC2 Type 2 certified portal. It is also compliant with the US-EU Privacy Sheild policy. Companies can also trust the solution to learn UX research best practices, get access to unlimited online courses and work along with a fixed research partner. The best part is, organisations can customise their working infrastructure within UseZoom based on the number of target users, specialised profiles handled, international needs and daily UX research. ..show more

Lookback is a powerful user research software that helps businesses monitor the usage levels of their own apps and websites. The platform can be used to interview customers situated in different parts of the globe and then gain valuable insights. Apart from scheduling interviews, brands can even send test links to individual users to ask for their opinions. An inbuilt collaborative dashboard helps developers to invite other collaborators and conduct research as per convenience. The platform also promises dedicated participant apps and customisable highlights for individual participants and teams. Lookback also allows private projects where users can control the interview process to secure sensitive information. For large teams working together, a dedicated tag feature makes it easy for developers to point out a detected bug, monitor important insights or highlight a specific timing that other members do not miss out upon. ..show more

Features

Animation Helps doing motion design and animate the transitions for making UI elements lively

For Mobile Allows the application to run on mobile apps

For Websites Allows the application to run on websites

Heatmaps Heatmaps show where users have clicked on a page

Prototyping Helps increasing product design efficiency and enhances accuracy

Screen Activity Recording Allows recording every screen action during the user's session

Unmoderated Testing Helps conducting tests on fairly functional websites

Usability Testing Helps in finding if the system is user-friendly from the end-user perspective

User Journeys Helps to measure the overall experience the user had while interacting with the system

User Research Helps to study user behavior through task analysis and feedback methods

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Jose, California / +1 866-599-1550

Palo Alto, California

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Basic
Custom

Features

  • A single platform
  • Unlimited seats
  • Enterprise-level security
  • True partnership
  • Access the right users
Custom
Custom

Every digital team has their own unique needs. Customize plans for volume of daily UX questions, the variety of them, the validity standards to meet needs, and the research expertise you demand.

Features

  • Volume of daily UX research
  • International research needs
  • Specialized profiles you need to target
  • Number of users you typically target
  • UX research workshops to improve team skills.
  • Full-service UX research needs to meet expertise or volume required
View Price Page
Team
$99 /Month

billed Yearly

Features

  • 100 Sessions per year
  • Moderated & Unmoderated
  • Remote & In-Person
  • iOS, Android & Desktop
  • Virtual Observation Room
  • Take timestamped notes
  • Collaborate with your team
  • @mention stakeholders
  • Create highlights
  • Export notes
  • Export video files
  • Make projects private
  • Get unlimited storage
  • Access 24/7 Help Center
Insights Hub
$229 /Month

billed Yearly

Features

  • 300 Sessions per year
  • Moderated & Unmoderated
  • Remote & In-Person
  • iOS, Android & Desktop
  • Virtual Observation Room
  • Take timestamped notes
  • Collaborate with your team
  • @mention stakeholders
  • Create highlights
  • Export notes
  • Export video files
  • Make projects private
  • Get unlimited storage
  • Access 24/7 Help Center
  • Get priority Chat Support
  • Security Self-Assess
Enterprise
Custom

Features

  • Unlimited Sessions
  • Moderated & Unmoderated
  • Remote & In-Person
  • iOS, Android & Desktop
  • Virtual Observation Room
  • Take timestamped notes
  • Collaborate with your team
  • @mention stakeholders
  • Create highlights
  • Export notes
  • Export video files
  • Make projects private
  • Get unlimited storage
  • Access 24/7 Help Center
  • Get priority Chat Support
  • Security Self-Assess
  • Customer Success Manager
  • SAML-based SSO
  • Custom invoicing
  • Invite unlimited Observers
View Price Page

SCREENSHOTS

UserZoom Screenshots
View 1 screenshot(s)
Lookback Screenshots
View 2 screenshot(s)

INTEGRATIONS

  • Adobe XD
  • Dropbox Business
  • Miro
  • Slack
  • Tableau
  • Segment
  • Box
  • MURAL
  • Typeform
  • Drift
  • Jira Service Desk
  • SurveyMonkey
  • Mixpanel
  • Delighted
  • Trello
  • Maximizer CRM
  • Tealium iQ
  • Zendesk Support
  • SatisMeter
  • Zapier
  • Google Tag Manager
  • Zoom
  • Intercom
  • Figma
  • Unbounce
  • Axure Cloud
  • AB Tasty
  • Google Analytics
  • Marvel
  • InVision
  • Salesforce
  • Optimizely
  • Justinmind
  • Jira
  • Trustpilot
  • Google Docs
    NA

ALTERNATIVES

Top alternatives to UserZoom

Userlytics
Userlytics
Optimal Workshop
Optimal Workshop
Dscout
Dscout
ZooM SFA
ZooM SFA
Maze
Maze

Top alternatives to Lookback

Maze
Maze
Figma
Figma
UserTesting
UserTesting
Userlytics
Userlytics
Adobe XD
Adobe XD