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Freshdesk |
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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Featured
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | Userlike is a cloud-based real-time chat software for existing websites that enables real-time communication between Internal team members, customers, and employees. This software integrates website chat with mobile messaging and gives a better method of customer communication. Businesses can chat with their customers, agents, employees through their website by connecting their chat box and automating parts of their customer's interactions. Userlike software promises to keep its customer's information secure by its unique data privacy options. It comprises advanced features including custom chat behavior, chats box, Team Management features, inbuilt chat panel, feedback, and custom design templates. Moreover, user like also offers analytics and report functionalities that let users keep track of KPIs. It allows businesses to access the platform from different mobile devices like smartphones and tablets. Moreover, through slack or email, the in-built support chatbot notifies the support team, asks initial questions to website crawlers, and quickly collects the questions. Businesses can upheave their conversion rates and create loyal bonds with customers through awesome online customer service with a free, open-source, and subscription-based pricing strategy. Read more | iAdvize is a Conversational platform that enables over 2000 brands in over 100 countries to add a profitable human touch to their digital experiences at scale. It enables you to keep the personal connection that connects you to your customers via the communication channel used by over 5 billion people: Messaging. Thanks in large part to technologies like ibbü, a community of on-demand professionals assisting your visitors 24/7, iAdvize is available remotely, allows rapid setup, and adapts to business needs. Its Live Shopping, as an engaging and immersive sales channel, has the potential to enrich your digital consumer trip. By developing an authentic and scalable relationship, you can expand your digital experience to maximise consumer reach and exceed their expectations. Increase your sales by using this channel that encourages impulse purchases. It allows you to have a seamless and rich discussion. You may respond to text, voice, and video messaging chats on your customers' desktops, mobile devices, and in your apps, wherever they are. In one single dialogue thread, you may get support from chatbots, your agents, and experts in real-time or offline through asynchronous messaging. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 19 Highly Rated # 11 Fastest Growing |
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# 7 Fastest Growing # 12 Fastest Growing |
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Ease of Use, Intuitive User Interface, Extensive Customizations, Quick Integration Lack of Mobile App, Confusing Settings Page, Limited Free Plan Functionality, Occasional Delays in Widget Updates |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
| Review Summary |
Users praise Userlike's user-friendly interface, ease of use, and quick setup process. Its live chat feature is lauded for its efficiency and ability to handle multiple conversations simultaneously. Users appreciate the customization options and integrations with various platforms. However, some users have reported occasional technical glitches and limited reporting capabilities. Overall, Userlike is considered a reliable and effective live chat solution, suitable for businesses seeking to enhance customer communication and engagement. |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Free Free Team $90.00 $100.00 per month Corporate $290.00 $320.00 per month Business $720.00 $800.00 per month Flex Custom |
iAdvize Custom |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: Cologne, Germany | Located in: Nantes, France | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
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+44 (0) 203 445 0904 |
+1 415-418-7506 |
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