UserGuiding |
| Description | Userlane is a digital adoption platform that helps people understand software easily with the help of interactive walkthroughs. As an employee onboarding and training platform, Userlane maximizes digital adoption by offering employees continuous performance support as they navigate their way through processes in the applications they're using. Userlane enables employees to navigate digital processes independently with little external help. Userlane is also useful for customer onboarding apps as users are bound to lose out on key features while exploring an app. By creating interactive walkthroughs, marketers and developers can increase their app’s user engagement, activation, and product adoption. The same goes for employee on-boarding. By effectively using the platform, businesses can cut down on their training costs by up to 90%. Userlane is simply a guidance layer that goes on top of any browser-based software application and no coding is required. It is also built to scale, as users and employees often scale non-linearly. Userlane is, therefore, an ideal solution for enterprise companies. Read more | Appcues is a digital adoption software that enables your team to track and increase product uptake without the help of a developer. It provides you smart tools to create beautiful, customised experiences that feel like they belong in your product with a no-code builder. Appcues offers a sophisticated targeting engine that provides the appropriate experience to the appropriate user at the right time. You can set up flows in your product based on particular actions taken by users and send a quick message or conduct a poll for all of your clients with Appcues. For personalizing or integrating in-app experiences with different channels, you can use insights from other tools in your technology stack. With Appcues’s preconfigured event visualisations and dashboards, you can track product uptake and the effect of your experiences. The platform eliminates the need of assistance of a programmer or analyst to keep track of and handle events. Users can create reports to keep track of their critical KPIs, and then store them to a dashboard for reporting and analysis at a glance. Read more |
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Overall, Userlane receives mixed reviews from users. Many praise its intuitive interface, ease of use, and ability to improve employee productivity. However, some users express concerns about its limited customization options, occasional technical difficulties, and the need for a dedicated team to implement and maintain the platform effectively. Common criticisms include its high cost and the need for extensive training to utilize the software's full capabilities. Despite these drawbacks, Userlane's positive reviews highlight its effectiveness in providing guided experiences for users, particularly in onboarding and training processes. |
Overall, users find the product easy to use and implement, highlighting its user-friendly interface and straightforward onboarding process. They appreciate its ability to track user behavior and provide insights, helping them understand user needs and improve the product. Additionally, users value the customization options and the ability to create personalized onboarding experiences. They also mention the excellent customer support, praising the team's responsiveness and willingness to help. However, some users report occasional bugs and glitches, suggesting the need for improved stability and reliability. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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SMB's Custom Enterprises Custom |
Essentials $249.00 $299.00 per month Growth $879.00 $879.00 per month Enterprise Custom |
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Inline Manual
4.8 Based on 25 Ratings 
AppLearnAdopt
4.6 Based on 27 Ratings |
AppLearnAdopt
4.6 Based on 27 Ratings |
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| Company Details | Located in: Munich, Germany | Located in: Boston, MA Founded in: 2013 |
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Not available https://www.userlane.com/ |
Not available https://www.appcues.com/ |
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