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Overview

Description Appcues is a digital adoption software that enables your team to track and increase product uptake without the help of a developer. It provides you smart tools to create beautiful, customised experiences that feel like they belong in your product with a no-code builder. Appcues offers a sophisticated targeting engine that provides the appropriate experience to the appropriate user at the right time. You can set up flows in your product based on particular actions taken by users and send a quick message or conduct a poll for all of your clients with Appcues. For personalizing or integrating in-app experiences with different channels, you can use insights from other tools in your technology stack. With Appcues’s preconfigured event visualisations and dashboards, you can track product uptake and the effect of your experiences. The platform eliminates the need of assistance of a programmer or analyst to keep track of and handle events. Users can create reports to keep track of their critical KPIs, and then store them to a dashboard for reporting and analysis at a glance. Read more Userpilot is a product growth monitoring platform that helps businesses to deliver personalised in-app experiences and improve customers’ journeys at every stage. The platform helps to analyse the behaviour of individual customers and create effective onboarding experiences based upon the acquired data. Analysing customers’ behaviour also enables businesses to enhance their product adoption cycle, helping them with the most efficient user cases. It also enables businesses to develop product retention habits within customers by adding more value to the product buying journey. With Userpilot, businesses can keep their customers updated about the latest changes in the product and encourage them to buy it. It also encourages customers to discover the new features of the product on their own. Userpilot allows businesses to set goals for their product growth, track customer engagement rate, besides measuring success rate through goal completion analysis. Marketers can also run micro surveys to get actionable feedback and qualitative insights easily. Read more
Pricing Options
  • Free Trial Available
  • Starts at $249.00. Offers Custom plan.
  • Free Trial Available
  • Starts at $249.00.

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
Modes of Support
  • Business Hours
  • Online
  • Business Hours
  • Online
API Support
  • Available
  • NA

Reviews & Ratings

User Rating
4.7/5 319 user ratings
4.8/5 291 user ratings
Rating Distribution
  • Excellent

    73%
  • Very Good

    22.9%
  • Average

    2.8%
  • Poor

    0.3%
  • Terrible

    0.9%
  • Excellent

    79.7%
  • Very Good

    18.2%
  • Average

    0.7%
  • Poor

    1.4%
  • Terrible

    0%
User Sentiments

    Easy to use, Excellent customer support, No-code solution, Effective for User Onboarding

    Occasional bugs and glitches, Limited customization options, Integration challenges with SPAs, Limited reporting functionality

    Not Available
Review Summary

Overall, users find the product easy to use and implement, highlighting its user-friendly interface and straightforward onboarding process. They appreciate its ability to track user behavior and provide insights, helping them understand user needs and improve the product. Additionally, users value the customization options and the ability to create personalized onboarding experiences. They also mention the excellent customer support, praising the team's responsiveness and willingness to help. However, some users report occasional bugs and glitches, suggesting the need for improved stability and reliability.

UserPilot is praised for its ease of use, comprehensive features, and excellent customer support. Users appreciate the platform’s flexibility in creating onboarding experiences, its ability to drive user engagement, and its valuable data analytics. While some users mention a steep learning curve, especially for those unfamiliar with similar platforms, UserPilot is generally considered a powerful tool for product tours, in-app messaging, and NPS surveys. However, some users point out limitations in reporting, particularly for NPS data, and the need for more UI/UX improvements.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $249.00. Offers Custom plan.
  • Free Trial Available
  • Starts at $249.00.
Pricing Plans
Monthly Plans Annual Plans

Essentials $249.00 $299.00 per month

Growth $879.00 $879.00 per month

Enterprise Custom

Growth $249.00 $299.00 per month

Enterprise $749.00 $749.00 per month

 
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Screenshots & Videos

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Vendor information

Company Details Located in: Boston, MA Founded in: 2013 Located in: San Francisco, California Founded in: 2018
Contact Details

Not available

https://www.appcues.com/

Not available

https://userpilot.com/

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