Userlane

About Userlane

Userlane is a digital adoption platform that helps people understand software easily with the help of interactive walkthroughs. As an employee onboarding and training platform, Userlane maximizes digital adoption by offering employees continuous performance support as they navigate their way through processes in the applications they're using. Userlane enables employees to navigate digital processes independently with little external help. Userlane is also useful for customer onboarding apps as users are bound to lose out on key features while exploring an app. By creating interactive walkthroughs, marketers and developers can increase their app’s user engagement, activation, and product adoption. The same goes for employee on-boarding. By effectively using the platform, businesses can cut down on their training costs by up to 90%. Userlane is simply a guidance layer that goes on top of any browser-based software application and no coding is required. It is also built to scale, as users and employees often scale non-linearly. Userlane is, therefore, an ideal solution for enterprise companies.

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Pricing

Free Trial Not Available
Offers Custom plan.
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Platforms Supported

Browser Based (Cloud)
Desktop App (Windows, Mac)

Organization Types Supported

Large Enterprises
Medium Business

API Support

Available

Modes of Support

Business Hours, Online

Userlane Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

SMB's Custom

Number of Users (People Who will be Guided)

Feature-Set (Only Pay What you Need)

All the Plans includes these Features

Unlimited userlanes
Unlimited steps per userlane
Unlimited plays
Customer Success Program
Enterprise-grade security and stability

Enterprises Custom

Everything you need for large-scale software onboarding, training and support.

Features

Custom Terms and SLAs
Additional Options for Hosting, Security and Compliance
Implementation and Customization Support
Professional Services

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 17/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Userlane Reviews

User Rating

4.8/5 (Based on 104 Ratings)

Rating Distribution

Excellent
79.8%
Very Good
20.2%
Average
0%
Poor
0%
Terrible
0%

User Sentiments

Ease of use, Excellent customer support, User-friendly interface, Effective onboarding process

Maintenance challenges, Occasional bugs, Limited customization options, Complex guide creation for certain features

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Review Summary

Overall, Userlane receives mixed reviews from users. Many praise its intuitive interface, ease of use, and ability to improve employee productivity. However, some users express concerns about its limited customization options, occasional technical difficulties, and the need for a dedicated team to implement and maintain the platform effectively. Common criticisms include its high cost and the need for extensive training to utilize the software's full capabilities. Despite these drawbacks, Userlane's positive reviews highlight its effectiveness in providing guided experiences for users, particularly in onboarding and training processes.

Pros

Simplifies onboarding and training processes, reducing time and resources spent.
Provides personalized guidance and support to improve user adoption.

Cons

May require customization to fit specific workflows, which can be timeconsuming.
Some users may find the tool overly prescriptive, limiting their freedom of action.

Userlane Reviews

AI-Generated from the text of User Reviews

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