Userlane provides a custom pricing for their software.
Learn more about Userlane pricing.
Userlane is a digital adoption platform that helps people understand software easily with the help of interactive walkthroughs. As an employee onboarding and training platform, Userlane maximizes digital adoption by offering employees continuous performance support as they navigate their way through processes in the applications they're using. Userlane enables employees to navigate digital processes independently with little external help. Userlane is also useful for customer onboarding apps as users are bound to lose out on key features while exploring an app. By creating interactive walkthroughs, marketers and developers can increase their app’s user engagement, activation, and product adoption. The same goes for employee on-boarding. By effectively using the platform, businesses can cut down on their training costs by up to 90%. Userlane is simply a guidance layer that goes on top of any browser-based software application and no coding is required. It is also built to scale, as users and employees often scale non-linearly. Userlane is, therefore, an ideal solution for enterprise companies.
| Support | Business Hours Online | Customer Type | Large Enterprises Medium Business |
| API | Location / Phone Number | Munich, Germany | |
| Deployment | SaaS/Web/Cloud Installed - Windows Installed - Mac | Category | Digital Adoption Platform Software |
Disclaimer: The pricing details were last updated on 04/03/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Yes, Userlane provides API.
Userlane is a digital adoption platform that allowed us to install custom-made interactive walkthroughs on a whole platform with mutiple different software applications. I wasn't aware that such a solution existed until a few months ago when we looked for an onboarding tool and we decided to test Userlane on our SAP Fiori platform. I'm in charge of creating guides for employees in different departments based on requirements. I'm not an end user but what's called a "Userlane manager". So my perspective is only relevant for people who will work on creating such interactive tours. In general, I really enjoy working with Userlane. It's definitely easier to create content for interactive tours than updating documents with screenshots and text. It takes some time to get used to the editor but once you get going the process is really easy.
It would be nice to have the opportunity to get all the analytics data on a excel sheet.
Userlane mentioned they're currently working on it.
Same goes for exporting all the content in pdf format.
We had a problem once with a box blocking access to a menu. Userlane offers the opportunity to move boxes and speech-bubbles around if the system doesn't place them correctly. But in that specific case, every position was basically bad. We had to schedule a call with support to solve the problem. They showed us a workaround that eventually solved the issue. However, it could have saved us time if the workaround had been explained directly in the support documentation we researched.
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Creating a well-thought concept for guides might take a while, but the actual process of creating them is very efficient.
There might be problematic steps here and there but it's fun to try to find the best way to make them work in the right context and with the right intent.
We receive support and guidance always from the same customer success manager and she's doing a great job. She knows all the ins and outs and is basically part of our team. But if I had to single something out I would take the great respond time, which is a huge value to me and the whole company.
Segmenting users and create contextual guides are great features. Users are not overwhelmed with information which is not relevant for their role or the context they're working on.
Great user interface.
- Simple interface easy to use and customize
- Pursues gamification approach
- Quality and stability
- Virtual assistant
- Opportunity to create different support guides for different user groups
- Support during implementation, launch, strategy planning
- Not being able to export content for translations
- No direct integration with our CRM solution
Really easy to integrate and react to customers specific needs.
Userlane is a high-quality product specifically designed to meet the needs of larger corporations like ours - also on an international scale. With the help of Userlane we can extremely accelerate our onboarding of new e-commerce features. Working with the Userlane team has been great so far. The team always listens to our concerns and they always strive to improve the product by implementing suggestions and requests we put forward.
Now we can familiarize our new customers with our software ecosystem very quickly
Nothing yet. So fare we looking forward to a solid working relationship
Before Userlane, we needed to spend much time with onboarding our trial users and new clients manually in multiple support calls. Userlane allowed us to increase the trial-to-paid conversion by 10% and to reduce the onboarding time by17%.
For us, Userlane helped us to make user onboarding and education after updates very easy. Creating the experiences is very easy and intuitive. From user side we also get a lot of good feedback, the software really helps them understand things fast, and they can learn with real cases (no dry onboarding) - you can show users live with real data inputs what to do. This is especially helpful if you forgot something or did it only a few times in the past, with one click Userlane's experiences can be restarted the moment I need them.
So far I could not say that I didn't like something.
Try to check all the features first that helps a lot when implementing! There are lots of great features, take that time!
Userlane helps not only customers but also our own new employees to understand things right in a very fast time. But especially for our customers it's a nice feature because we can show them (also dynamically based on what persona this customer is) their perfect onboarding... users tend to bounce less and it increased our lead->customer rate a lot.
Userlane is very well designed and the editor works with all browsers and is extremely user-friendly. We were able to build all of our guides after a couple of calls and new ones can be created extremely fast, and with multi-language capability. There wasn't a single occasion where a challenge presented wasn't solved (by their team in an elegant fashion, allowing us to present an extremely professional onboarding solution that looks like a part of our app to our enterprise clients. The analytics show you straight away where your guides are/aren't performing and where users are dropping out, allowing you to address the issues. Not only that, but they are also monitoring performance regularly and providing help, advice and feedback on how to best use the tool. We're able to send out deep links via our support team to allow users to not only go to the right page in the app, but also to trigger a specific guide to help them, which is a great feature! They're also a great bunch of people committed to their product, but more importantly, to the success of their customer: us! That's pretty rare to find these days; many companies say it, but not many practise it! Well done!
The only challenge we found was wanting a feature they didn't have: we wanted to have user-level analytics for every user taking one of our guides in the app, and while it doesn't exist, it's on their roadmap and due to be delivered this year, addressing that need for us. They even involved their UX team to reach out to me to get my feedback on how it should function!
Userlane was implemented into a piece of workshop management software we built for an enterprise client. Better than classroom or book-based training, it allows users to try out the software interactively, entering in information and learning the system...while using the system, which is way more effective at onbvoarding. We chose Userlane as their solution for languages was simple, elegant and not available in any of their competitor's products, which was super important to us as our enterprise client has representation and is growing across the globe.
Userlane is very well designed and the editor works with all browsers and is extremely user-friendly. We were able to build all of our guides after a couple of calls and new ones can be created extremely fast, and with multi-language capability. There wasn't a single occasion where a challenge presented wasn't solved (by their team) in an elegant fashion, allowing us to present an extremely professional onboarding solution that looks like a part of our app to our enterprise clients. The analytics show you straight away where your guides are/aren't performing and where users are dropping out, allowing you to address the issues. Not only that, but they are also monitoring performance regularly and providing help, advice and feedback on how to best use the tool. We're able to send out deep links via our support team to allow users to not only go to the right page in the app, but also to trigger a specific guide to help them, which is a great feature! They're also a great bunch of people committed to their product, but more importantly, to the success of their customer: us! That's pretty rare to find these days; many companies say it, but not many practise it! Well done!
The only challenge we found was wanting a feature they didn't have: we wanted to have user-level analytics for every user taking one of our guides in the app, and while it doesn't exist, it's on their roadmap and due to be delivered this year, addressing that need for us. They even involved their UX team to reach out to me to get my feedback on how it should function!
Userlane was implemented into a piece of workshop management software we built for an enterprise client. Better than classroom or book-based training, it allows users to try out the software interactively, entering in information and learning the system...while using the system, which is way more effective at onbvoarding. We chose Userlane as their solution for languages was simple, elegant and not available in any of their competitor's products, which was super important to us as our enterprise client has representation and is growing across the globe.
Userlane is a very useful guide for automating on boarding. It saves time with the basics of a software platform so a Customer Success can focus on the customer's true mission. Their support is also top notch and very accessible, patient and realistic. .
Sometimes it can be difficult to select certain elements on a platform when creating a userlane.
We use Userlane for lower tier clients to help them with the software without having to dedicate hours to one on one support and training.
It's hard to say what the best feature is because there are so many that I enjoy.
- It is very easy to use, not only setting up the lanes, but also editing the text for each step without having to go back into the lane itself.
- It is extremely customisable so I can match the theme of the lanes to that of my company.
- It is easy to collaborate with others on the lanes and share to others that need to look over them with the link provided for each lane.
- The support team is really helpful and has responded quickly to all my questions.
The only thing I would like is to be able to choose the speed of the "Autofill" text, but I have already spoken to the team and they are looking into it.
We were having an issue getting users through the first steps of using our product. With Userlane, we are able to walk new users through the process easily.
The userlane product is really simple to integrate in your SaaS product. You are up and running in very short time. The user guides are easy to setup and in case of any questions the userlane team takes care of your concern quickly. All in all a great tool to get a better user onboarding for your product.
Although I can fully recommend Userlane, I would appreciate an autosave function to avoid the loss of unsaved userlanes.
Better User onboarding
Less support tickets
- easy to install, implement and maintain
- no technical hurdles
- customizable
- great customer support
- regular releases of new features
- great user experience
- users get in-app interactive help on the spot
- improves user engagement and user onboarding
- no pricing model for starters with only a few end-users
- better user onboarding
- more user engagement
- higher conversion rate
