Userpilot

About Userpilot

Userpilot is a product growth monitoring platform that helps businesses to deliver personalised in-app experiences and improve customers’ journeys at every stage. The platform helps to analyse the behaviour of individual customers and create effective onboarding experiences based upon the acquired data. Analysing customers’ behaviour also enables businesses to enhance their product adoption cycle, helping them with the most efficient user cases. It also enables businesses to develop product retention habits within customers by adding more value to the product buying journey. With Userpilot, businesses can keep their customers updated about the latest changes in the product and encourage them to buy it. It also encourages customers to discover the new features of the product on their own. Userpilot allows businesses to set goals for their product growth, track customer engagement rate, besides measuring success rate through goal completion analysis. Marketers can also run micro surveys to get actionable feedback and qualitative insights easily.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $249.00.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Userpilot Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Growth $249.00 $299.00 per month

Features

People & Tracking
Growth Insights
Engagement Layer
User Sentiment
Reporting, Targeting & Customization
Integrations

Enterprise $749.00 $749.00 per month

Features

Includes features of Growth plan, plus
Unlimited Seats
Unlimited Feature Tags
Phone Support & Priority Troubleshooting
Security Audit
Service Level Agreement (SLA)

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Disclaimer: The pricing details were last updated on 08/04/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Userpilot Reviews

User Rating

4.8/5 (Based on 291 Ratings)

Rating Distribution

Excellent
79.7%
Very Good
18.2%
Average
0.7%
Poor
1.4%
Terrible
0%

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Review Summary

UserPilot is praised for its ease of use, comprehensive features, and excellent customer support. Users appreciate the platform’s flexibility in creating onboarding experiences, its ability to drive user engagement, and its valuable data analytics. While some users mention a steep learning curve, especially for those unfamiliar with similar platforms, UserPilot is generally considered a powerful tool for product tours, in-app messaging, and NPS surveys. However, some users point out limitations in reporting, particularly for NPS data, and the need for more UI/UX improvements.

Pros

UserPilot is userfriendly, easy to integrate and provides a seamless experience.
It offers comprehensive features like onboarding, communication, and data analysis.
UserPilot has excellent customer service and is constantly adding new features.

Cons

There are limited integrations and UserPilot can be a bit standalone in your tech stack.
It lacks relative analysis between who logged in and interacted with a message.
Some UI or UX issues can occur, but customer support is helpful in resolving them.

Userpilot Reviews

AI-Generated from the text of User Reviews

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