Out of Dark |
| Description | UserGuiding is a tool that lets website owners create interactive product tours without coding within minutes. It’s a user-friendly tool that is largely meant for three prominent use cases, namely onboarding new users, promoting newly launched features, and onboarding new employees to internal tools. All of these help in increasing product adoption and decreasing the time taken to adapt to a new product or feature. In-depth analytics features are built right into the tool to track the performance of the guides/tours. Segmenting users and showing different variations to each user-base can be done using the tool as well. Before publishing the final version of the product tour, UserGuiding lets creators preview the said version. This not only helps in ensuring a great experience for end-users but also facilitates proper testing of the tour before it goes live. In case the users close the tour, there is an assistant at one’s disposal which triggers the tour from start again, making it quickly accessible. Read more | Freshsuccess is Intelligent Client Success software that helps you reduce churn, expand your customer base, and deepen your customer connections. It identifies new advocates or expansion prospects while also proactively addressing customer risk. For your Customer Success team, you can also standardize procedures, automate tasks, and define best practices. Freshsuccess allows you to capture user behaviour within your product and sync customer information from other business applications, as well as compute account health based on customer behaviour, support ticket patterns, NPS answers, and more. To keep your work on track, you can give an owner, a priority, and a due date with this software. Important information won't be buried in emails or spreadsheets if you include comments and attachments. It tracks customer health and uses data to intervene and interact with the appropriate customers at the right time to help your customer and your team achieve their goals. The software assists executives in identifying actionable customer patterns. It provides essential account trends that are critical to business performance, such as product uptake, support effectiveness, and financial health, to customer support leaders. Read more |
| Pricing Options |
|
|
| SW Score & Breakdown |
|
|
| Organization Types Supported |
|
|
| Platforms Supported |
|
|
| Modes of Support |
|
|
| API Support |
|
|
| User Rating |
|
|
| Ratings Distribution |
|
|
| Review Summary |
Overall, UserGuiding has received positive feedback from customers. Reviewers appreciate its user-friendly interface, ease of use, and the ability to create interactive guides and walkthroughs without coding. Additionally, customers commend the platform's customization options, allowing them to tailor guides to match their brand identity. However, some users have mentioned occasional glitches and limited integration options as areas for improvement. Nevertheless, UserGuiding is generally well-received for its effectiveness in improving user onboarding and engagement. |
Not Available
|
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Start-Up Plan $990.00 $990.00 per year Growth Plan $2,490.00 $2,490.00 per year Enterprise Custom |
Estate $79.00 $79.00 per user / month Forest $129.00 $129.00 per user / month |
|
View Detailed Pricing
|
View Detailed Pricing
|
HelpHero
4.9 Based on 16 Ratings 
Chameleon
4.5 Based on 161 Ratings |
Freshdesk Customer Success
4.6 Based on 12 Ratings 
ClientSuccess
4.6 Based on 210 Ratings Freshdesk Customer Success (Formely Freshsuccess) Vs ClientSuccess
Freshsales
4.7 Based on 1621 Ratings |
|
| Videos |
|
|
| Company Details | Located in: San Francisco, CA | Located in: San Mateo, California Founded in: 2020 |
| Contact Details |
Not available https://userguiding.com/ |
+1 650 513 0514 https://www.freshworks.com/customer-success-software/ |
| Social Media Handles |
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
