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| Description | Freshsuccess is Intelligent Client Success software that helps you reduce churn, expand your customer base, and deepen your customer connections. It identifies new advocates or expansion prospects while also proactively addressing customer risk. For your Customer Success team, you can also standardize procedures, automate tasks, and define best practices. Freshsuccess allows you to capture user behaviour within your product and sync customer information from other business applications, as well as compute account health based on customer behaviour, support ticket patterns, NPS answers, and more. To keep your work on track, you can give an owner, a priority, and a due date with this software. Important information won't be buried in emails or spreadsheets if you include comments and attachments. It tracks customer health and uses data to intervene and interact with the appropriate customers at the right time to help your customer and your team achieve their goals. The software assists executives in identifying actionable customer patterns. It provides essential account trends that are critical to business performance, such as product uptake, support effectiveness, and financial health, to customer support leaders. Read more | Custify's Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. This most successful accounts are likely to expand. Reach out to them to upsell and grow business. Never wonder who to talk to or when. Automatically created tasks give an actionable way forward every day. Automate low-touch customer success workflows so can focus on white-glove tasks. Treat them as individuals by segmenting customer base into groups based on account details or usage. Read more |
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Users appreciate Custify's user-friendly interface, comprehensive features, and excellent customer support. Its ticketing system, knowledge base, and customer segmentation tools receive particular praise. However, some users have reported occasional bugs and glitches, and a few find the reporting and analytics capabilities to be lacking in depth. Overall, Custify is a well-regarded customer support platform that helps businesses deliver exceptional customer service. |
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Estate $79.00 $79.00 per user / month Forest $129.00 $129.00 per user / month |
PROFESSIONAL $999.00 $999.00 |
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View Detailed Pricing
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Freshdesk Customer Success
4.6 Based on 12 Ratings 
ClientSuccess
4.6 Based on 210 Ratings Freshdesk Customer Success (Formely Freshsuccess) Vs ClientSuccess
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4.7 Based on 1621 Ratings |
Salesmachine
4.5 Based on 61 Ratings
Freshdesk Customer Success
4.6 Based on 12 Ratings |
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| Company Details | Located in: San Mateo, California Founded in: 2020 | Located in: Bucharest, Romania Founded in: 2017 |
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+1 650 513 0514 https://www.freshworks.com/customer-success-software/ |
Not available https://www.custify.com/ |
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