81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more NapoleonCat
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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Zoho Social
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Description | Unamo Social Media helps brands manage their entire social media presence from end to end. The service perfectly handles reputation management and competitor analysis, completely driven by social factors. It is accessible for all popular social channels that a brand might be interested in, including Facebook, Twitter, and YouTube. The sleek interface makes using the product extremely easy even though it deals with complex reports and dashboards. This is further enhanced as all the data is visible in the system in real time, enabling brand managers to take quick actions. Monitoring social trends is made extremely easy with the tool as it helps in detailed keyword research and analysis. Unamo also offers products in SEO and conversion optimisation under its brand so all products form a synergic combination to drive even better results. Businesses that have a huge social frontier stand the chance to get maximum ROI from Unamo’s Social Media tools and its features. Read more | Clarabridge is an ultimate CRM software that has helped multiple leading brands to enhance customer experiences by putting customer feedback to work. The software provides top-class customer analytics, Omni source listening, and prompt steps to respond quickly to the customers. Clarabridge is a useful tool that offers a great customer experience through SaaS software using speech analytics and AI-powered text. The data generally used for analysis is acquired from Facebook, Twitter, or other reviews sites, especially from social media, email call center notes, surveys, and chats. Clarabridge is an optimal customer engagement platform that helps customers through digital and social channels after acquiring information from various social media platforms. Moreover, using this tool, organizations can leverage a single solution to view and respond to every incoming message and incorporate communication seamlessly to solve customer's problems and queries promptly. Businesses must opt for the Clarabridge solution to empower their CRM programs by offering correlation, customer feedback trends, and root cause analysis. Employ Carabridge to connect and engage with customers, which offers superior customer experiences comprising a flat-rate pricing strategy. Read more | NapoleonCat is a customer service solution that helps businesses to improve their social media marketing and scaling purposes. The platform allows users to interact with customers across multiple social media channels from a single place. It automatically handles inquiries, pre-sale conversations and improves the overall response rate. To generate social media marketing strategies, NapoleonCat leverages the collected data after analysing Facebook, Twitter, Instagram, YouTube and LinkedIn platforms. It identifies the top-performing content and chooses the best time to post them. The solution also monitors competitors and uses the data obtained by comparative analysis to improve marketing results. NapoleonCat comes with an easy, multi-user dashboard that is equipped with various tools to manage comments, messages and reviews to keep the engagement rates high. In build automation tools within the platform help users streamline their processes, save time and improve the quality of their customer services seamlessly. Read more | Zoho Social is a cloud-based social media management software that is also available in SaaS version and can be run on many devices. The software helps users in monitoring multiple social media channels, doing multi account management and encourage multi-user collaboration too. Zoho Social offers social media performance analytics and data-driven actionable insights to facilitate taking informed decisions. With this software, you can manage and monitor the content and ensure better customer engagement. You can also monitor keywords and schedule multiple posts. You can create content and do automated publishing with the help of this social media management platform. Read more |
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SW Score & Breakdown |
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards |
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# 5 Fastest Growing # 13 Fastest Growing | # 4 Highly Rated # 12 Most Popular |
Total Features |
5 Features
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9 Features
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9 Features
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9 Features
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Common Features for All |
Analytics (Social Media)
Auto Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Posts Scheduling
Social Media Monitoring
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Analytics (Social Media)
Auto Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Posts Scheduling
Social Media Monitoring
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Analytics (Social Media)
Auto Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Posts Scheduling
Social Media Monitoring
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Analytics (Social Media)
Auto Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Posts Scheduling
Social Media Monitoring
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Platforms Supported |
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User Rating |
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Rating Distribution |
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User Sentiments |
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Comprehensive Social Media Monitoring, User-friendly Interface, In-depth Reporting and Analytics, Efficient Customer Service Management Occasional System Glitches and Bugs, Latency and Slow Response Times, Limited Instagram Integration, Complexities in Approval Workflow |
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User-friendly Interface, Robust Scheduling Features, In-depth Analytics and Reporting, Seamless CRM Integration Limited Instagram Functionality, Limited Third-Party Integrations, Inflexible Pricing Plans, Mobile App Limitations |
Review Summary |
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Users praise the solution for its user-friendly interface, ease of use, and comprehensive features. They appreciate the ability to capture and analyze customer feedback, measure customer satisfaction, and identify areas for improvement. The sentiment analysis and reporting capabilities are also highly valued. However, some users mention occasional technical glitches and limited customization options as areas for improvement. Overall, the product is well-received for its ability to enhance customer engagement and improve business outcomes. |
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Positive: User-friendly interface, comprehensive social media management capabilities, effective collaboration tools, excellent customer support, and mobile app availability. Praised for its ability to streamline social media tasks, schedule and publish content efficiently, and track campaign performance with robust analytics. Negative: Occasional glitches and bugs, limited customization options, and difficulty managing multiple social media accounts simultaneously. Some users reported challenges with content scheduling and experienced occasional outages. |
Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
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Annual Plans
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Basic $19.00 $19.00 per month Growing Teams $38.00 $38.00 per month Enterprise Custom |
Clarabridge Engage Custom |
Standard $24.00 $31.00 per month Pro $42.00 $55.00 per month Custom Custom |
Free Edition Free Standard (For Business) $10.00 $15.00 per month Professional (For Business) $30.00 $40.00 per month Premium (For Business) $40.00 $65.00 per month Agency $230.00 $320.00 per month Agency Plus $330.00 $460.00 per month |
View Detailed Pricing
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View Detailed Pricing
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View Detailed Pricing
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View Detailed Pricing
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Unamo SEO
4.3 Based on 54 Ratings |
Conversocial
4.6 Based on 92 Ratings
SimpleCRM
4.4 Based on 16 Ratings
RingCentral Engage Digital
4.3 Based on 26 Ratings |
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Screenshots |
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Company Details | Located in: Warsaw, Poland | Located in: Reston, VA - 20191 | Located in: Warsaw, Poland Founded in: 2013 | Located in: Pleasanton, California |
Contact Details |
+44 20 7193 2136 https://unamo.com/social-media-monitoring |
+1 571-299-1800 https://www.clarabridge.com/platform/engage/ |
+48 22-378-32-99 https://napoleoncat.com/ |
+1 888-900-9646 https://www.zoho.com/social/ |
Social Media Handles |
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