Truly vs ULTATEL Comparison

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Truly

Call Center Software

4.6 168 user ratings

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75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ULTATEL

Call Center Software

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Overview

Description

Truly software is an simple communications product line used to manage CRM data to enrich existing activity data. The software offers Click to Call, Call Notes, Voicemail Drop, and more. Measure the performance of your teams with reporting dashboard. It supports Mobile Android and iOS. Small, Medium and Large companies make use of the software. Read more

Ultatel is a comprehensive cloud contact center solution for businesses. With this powerful platform, companies can better communicate with customers and offer them an enhanced experience that maximizes customer satisfaction. Ultatel enables businesses to connect with their customers on any platform they choose, ensuring that customer interactions are easy and seamless. In addition, it enables businesses to stay ahead of the competition by meeting the ever-evolving demands of their customers. With its innovative features and advanced capabilities, Ultatel ensures faster response times and improved problem resolutions while also increasing customer loyalty development. Companies will benefit from its intuitive user interface that simplifies communication management as well as access analytics and insights into customer behaviour for informed decisions. With the help of Ultatel, businesses can be sure that they will continue to grow and prosper in changing market conditions. Read more

Pricing Options

Free Trial Available
Starts at $55.0. Offers Custom plan.

Free Trial Not Available
Starts at $37.95.

SW Score & Breakdown

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

75%
Momentum

63%
Popularity

71%

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

80%
Reviews

60%
Momentum

60%
Popularity

62%

Features

Total Features	10 Features	5 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 7 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 2 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.6/5 168 user ratings	Not Available
Rating Distribution	Excellent 70.2% Very Good 19.6% Average 7.1% Poor 3% Terrible 0%	Not Available
Review Summary	Truly is generally well-received by users, earning praise for its intuitive interface, comprehensive analytics, and robust reporting capabilities. Many users find it easy to use and navigate, allowing them to quickly gain insights into their data. The customer support team is also lauded for its responsiveness and helpfulness. However, some users have expressed concerns about the cost, occasional bugs, and limited customization options. Overall, Truly seems to be a solid choice for businesses seeking a user-friendly and feature-rich analytics solution.	Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $55.0. Offers Custom plan.	Free Trial Not Available Starts at $37.95.
Pricing Plans Monthly Plans Annual Plans	Growth $55.00 $65.00 per user / month Enterprise Custom	CONTACT $37.95 $40.95 per user / month PLUS $40.95 $43.95 per user / month ULTIMATE $43.95 $46.95 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	FIVE CRM 4.7 Based on 32 Ratings Call Center Studio 4.7 Based on 63 Ratings Truly Vs Call Center Studio My Hotline Truly Vs My Hotline TelebuHub Truly Vs TelebuHub ImagineSales	Novanet Cloud Contact Center ULTATEL Vs Novanet Cloud Contact Center RingCentral Contact Center 4.1 Based on 281 Ratings Call Center Studio 4.7 Based on 63 Ratings ULTATEL Vs Call Center Studio Ozonetel CloudAgent 4.5 Based on 27 Ratings CloudTalk 4.5 Based on 1332 Ratings ULTATEL Vs CloudTalk
	View All Truly Alternatives	View All ULTATEL Alternatives