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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SupportBee logo
Help Desk Software

4.6 51 user ratings

View Details

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

UseDesk logo
Help Desk Software

5 5 user ratings

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Featured

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Creatio CRM logo

Creatio CRM

CRM Software

4.8 370 user ratings

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Featured

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SuperOps RMM logo

SuperOps RMM

Remote Monitoring and Management ...

4.6 200 user ratings

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Overview

Description SupportBee is a help desk ticket software that encourages maximum possible collaboration among all involved in customer support. Users can manage tickets systematically, allocate tickets to teams/agents, send attachments along also merge multiple tickets coming from the same customer into a single threaded email. You can enjoy HTML email rendering, generate ticket, automate workflow using filters, classify tickets with labels, use snippets to answer common queries, track customer history and add graphic to your customer support replies. It helps collaborating by allowing staff to exchange comments. SupportBee has knowledge base, self-service portal and offers 3rd party integration. Read more UseDesk is a game-changer for companies overwhelmed by juggling multiple customer support interfaces. Designed for efficiency, this cloud software consolidates all communication channels into one user-friendly platform. No more switching between tools or storing text templates in Word files and request reports in Excel. With UseDesk, every customer interaction is streamlined, making it easier to manage and respond to queries swiftly. This software not only simplifies the support process but also enhances productivity, allowing businesses to focus on growth and customer satisfaction. Its intuitive interface ensures a seamless transition, making it an indispensable tool for any customer-focused company. Say goodbye to fragmented customer support and hello to unified, efficient service with UseDesk. Read more Creatio is an AI CRM and workflow platform where people and AI agents work together - with no limits on users, agents, or scale. Designed for midsize and large enterprises, it delivers enterprise-grade CRM across sales, marketing, and service alongside Creatio Studio, a no-code agentic platform for building apps and AI agents without coding. With unlimited workflows, 19 industry templates, and AI agents included across all plans, Creatio gives organizations the freedom to automate at scale and the tools to do it without technical constraints. Read more SuperOps RMM is the perfect monitoring tool for IT environments, empowering professionals to stay in-the-know and take control of their client’s assets. With the automatic scanning feature provided by the discovery agent, users can easily monitor inventory across clients. This includes tracking custom fields to ensure all asset details, history, files, documents, and associated tickets are up-to-date. Designed to facilitate collaboration and automation, SuperOps RMM allows users to create customized tasks with real-time alerts and notifications on incidents. With spammable workflows, users can save time while still ensuring their clients’ assets are secure and up-to-date. Whether its a small or medium-scale business, SuperOps RMM is the perfect fit for monitoring IT environment and helping to ensure optimal results. Enjoy the convenience of easy tracking and collaboration, as well as the peace-of-mind that comes with real-time alerts and secure asset management. Make the most of IT environment with SuperOps RMM. Read more
Pricing Options
  • Free Trial Available
  • Starts at $13.0.
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Starts at $40.00. Offers Custom plan.
  • Free Trial Not Available
  • Starts at $79.0.
SW Score & Breakdown

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    65%

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    91%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    63%

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    71%
  • Momentum
    60%
  • Popularity
    65%

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    60%
  • Reviews
    72%
  • Momentum
    60%
  • Popularity
    63%
SaaSworthy Awards # 11 Fastest Growing # 19 Most Popular
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Technical Details

Organization Types Supported
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.6/5 51 user ratings
5/5 5 user ratings
4.8/5 370 user ratings
4.6/5 200 user ratings
Rating Distribution
  • Excellent

    64.7%
  • Very Good

    27.5%
  • Average

    7.8%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    100%
  • Very Good

    0%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    82.7%
  • Very Good

    15.9%
  • Average

    0.8%
  • Poor

    0.3%
  • Terrible

    0.3%
  • Excellent

    69.5%
  • Very Good

    23.5%
  • Average

    3%
  • Poor

    1%
  • Terrible

    3%
  Read All User Reviews Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $13.0.
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Starts at $40.00. Offers Custom plan.
  • Free Trial Not Available
  • Starts at $79.0.
Pricing Plans
Monthly Plans Annual Plans

Startup $13.00 $15.00 per user / month

Enterprise $17.00 $20.00 per user / month

UseDesk Custom

Growth $40.00 $40.00 per user / month

Enterprise $55.00 $55.00 per user / month

Unlimited Custom

Standard $79.00 $89.00 per user / month

Pro $99.00 $119.00 per user / month

Super $129.00 $149.00 per user / month

 
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Screenshots & Videos

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Vendor information

Company Details Located in: Walnut, California Founded in: 2010 Located in: Tallinn, Estonia Founded in: 2014 Located in: Boston, MA - 02109 Located in: Claymont, Delaware Founded in: 2020
Contact Details

Not available

https://supportbee.com/

Not available

https://usedesk.com/

+1 617 765 7997

https://www.creatio.com/crm

+1 628-270-9924

https://superops.ai/rmm

Social Media Handles

Not available

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