|
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
|
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
|
Description | Sparkcentral allows users to manage all the asynchronous messaging channels with human and virtual customer service agents. At the core of the Sparkcentral Digital SaaS Platform sits an Automated Message Distribution (AMD) engine that supports high-growth message volumes. Channels they support include WhatsApp, Facebook, Facebook Messenger, Instagram, SMS, RCS, ABC, and modern live chat SDKs for In-Web and In-App messaging. Read more | Chatango offers a comprehensive solution for online conversations, enabling professionals to communicate in real time. With its reliable performance and its highly customizable features, Chatango is quickly becoming a go-to platform for professional conversations. For businesses looking to manage discussions with customers or within their own team, Chatango’s different form factors provide an ideal fit. Box format enables content to be advantageously placed on websites, while Tab or Ticker formats give a sleek presence wherever conversation needs to take place. The options are available also mean restricted administrative control can easily be implemented - allowing organizations to keep large groups readable via user rate limit messages. What makes Chatango a great tool is that it is always secure and reliable – perfect for handling any spike in traffic that may come from breaking news events. Because of its ease of use and flexibility, Chatango presents users with an efficient solution regardless of the project at hand. The impressive performance offered by this communication platform makes Chatango the ideal choice for professionals wishing for a fast and effective way to engage in real-time conversations across all devices and platforms. With unbeatable performance, complete customizability, built-in security features, and available in multiple format types Chatango provides the perfect solution for online dialogue. Read more |
Pricing Options |
|
|
SW Score & Breakdown |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
Total Features |
7 Features
|
2 Features
|
Common Features for All |
Agent Scheduling
Call Me Option
Knowledge Database
Offline Form
Shortcut Messages
Transfers
Visitor Targeting
|
Agent Scheduling
Call Me Option
Knowledge Database
Offline Form
Shortcut Messages
Transfers
Visitor Targeting
|
Organization Types Supported |
|
|
Platforms Supported |
|
|
Modes of Support |
|
|
API Support |
|
|
User Rating |
|
|
Rating Distribution |
|
|
User Sentiments |
User-friendly interface, Efficient customer support management, Seamless social media integrations, Comprehensive reporting and analytics Limited third-party API integrations, Lack of multiple CRM connections, Limited historical data scaling, Mobile app unavailability |
Not Available
|
Review Summary |
Sparkcentral is generally well-received by users, earning praise for its intuitive interface, robust features, and excellent customer support. Reviewers highlight its ability to centralize and manage customer interactions across various channels, streamlining communication and improving team collaboration. The platform's automation capabilities and customizable reporting features are also appreciated, enabling businesses to optimize their customer engagement strategies. While some users mention occasional technical glitches or a learning curve for new users, the overall sentiment towards Sparkcentral remains positive, with many users emphasizing its positive impact on their customer service operations. |
Not Available
|
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Sparkcentral Custom |
Chatango Free |
View Detailed Pricing
|
View Detailed Pricing
|
LiveAgent
4.7 Based on 2564 Ratings
Salesforce Service Cloud
4.6 Based on 2618 Ratings |
|
|
Videos |
+ 2 More
|
Not Available |
Company Details | Located in: New York, New York Founded in: 2011 |
Not available |
Contact Details |
Not available https://www.sparkcentral.com/ |
Not available https://chatango.com/ |
Social Media Handles |
|
Not available |
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.