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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Snappy logo
Help Desk Software

4.5 2 user ratings

View Details

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Rhino Support logo
Help Desk Software

4.5 11 user ratings

View Details
Featured

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Desk logo

Zoho Desk

Help Desk Software

4.6 6,390 user ratings

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Featured

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Creatio CRM logo

Creatio CRM

CRM Software

4.8 356 user ratings

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Overview

Description Snappy software is a Helpdesk software to automate workflow with email ticketing system. Engage your customers with pre-written content into support tickets. Manage tickets by assigning staff priorities, and tags to optimize repetitive tasks. Track your team's performance with reports to measure the business solutions. Small, Medium and Large companies make use of the software. Read more Rhino Support helpdesk software transforms the daunting task of customer support into a seamless and rewarding experience. Designed for speed and efficiency, it empowers support teams to deliver world-class service with ease. Setting up an account is a breeze, allowing to get started in no time. The intuitive interface ensures that even those new to helpdesk software can quickly find their footing. With Rhino Support, managing customer inquiries becomes straightforward and hassle-free. Its robust features streamline ticket management, ensuring that no query goes unanswered. What sets Rhino Support apart is its commitment to user-friendliness. The software's simplicity doesn't compromise its power—it handles complex tasks behind the scenes, so users can focus on engaging with their audience and growing their brand. Join a community of satisfied users who have discovered how effortless customer support can be with Rhino Support. Whether a small business or a large enterprise, this tool is designed to meet the needs and exceed the expectations. Experience the difference today and elevate the customer support to new heights. Read more It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more Creatio is an AI CRM and workflow platform where people and AI agents work together - with no limits on users, agents, or scale. Designed for midsize and large enterprises, it delivers enterprise-grade CRM across sales, marketing, and service alongside Creatio Studio, a no-code agentic platform for building apps and AI agents without coding. With unlimited workflows, 19 industry templates, and AI agents included across all plans, Creatio gives organizations the freedom to automate at scale and the tools to do it without technical constraints. Read more
Pricing Options
  • Free Trial Available
  • Starts at $15.0.
  • Free Trial Available
  • Starts at $14.97.
  • Free Trial Available
  • Starts at $7.00.
  • Free Trial Available
  • Starts at $40.0. Offers Custom plan.
SW Score & Breakdown

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    85%
  • Reviews
    60%
  • Momentum
    65%
  • Popularity
    64%

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    66%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    73%
  • Momentum
    63%
  • Popularity
    66%
SaaSworthy Awards
Not Available
Not Available
# 3 Most Worthy # 10 Fastest Growing
Not Available

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.5/5 2 user ratings
4.5/5 11 user ratings
4.6/5 6,390 user ratings
4.8/5 356 user ratings
Rating Distribution
  • Excellent

    50%
  • Very Good

    50%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    45.5%
  • Very Good

    54.5%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    63.3%
  • Very Good

    31.1%
  • Average

    5%
  • Poor

    0.4%
  • Terrible

    0.2%
  • Excellent

    83.7%
  • Very Good

    14.9%
  • Average

    0.8%
  • Poor

    0.3%
  • Terrible

    0.3%
User Sentiments
    Not Available
    Not Available

    Ease of Use, Customizable Interface, Extensive Integrations, Comprehensive Ticketing System

    Mobile Application Limitations, Confusing Navigation, Limited Customization of Help Center, Slow Support Response

    Not Available
Review Summary
Not Available
Not Available

Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction.

Not Available
  Read All User Reviews Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $15.0.
  • Free Trial Available
  • Starts at $14.97.
  • Free Trial Available
  • Starts at $7.00.
  • Free Trial Available
  • Starts at $40.0. Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Snappy $15.00 $15.00 per user / month

Basic $14.97 $14.97 per month

Advanced $97.00 $97.00 per month

Pro $197.00 $197.00 per month

Business $397.00 $397.00 per month

Enterprise $697.00 $697.00 per month

Express $7.00 $9.00 per user / month

Standard $14.00 $20.00 per user / month

Professional $23.00 $35.00 per user / month

Enterprise $40.00 $50.00 per user / month

Growth $40.00 $40.00 per user / month

Enterprise $55.00 $55.00 per user / month

Unlimited Custom

 
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Screenshots & Videos

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Vendor information

Company Details Located in: Ontario, Canada

Not available

Located in: Pleasanton, California - 94588 Located in: Boston, MA - 02109
Contact Details

Not available

https://besnappy.com/

Not available

https://www.rhinosupport.com/newchat/RS-tour/help-desk2.php

+1 888-900-9646

https://www.zoho.com/desk/

+1 617 765 7997

https://www.creatio.com/crm

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