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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Rhino Support logo
Help Desk Software

4.5 11 user ratings

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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

DeskXpand logo
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Sponsored
NinjaOne (NinjaRMM) logo

NinjaOne (NinjaRMM)

Remote Monitoring and Management ...

4.9 1,105 user ratings

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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshdesk logo

Freshdesk

Help Desk Software

4.5 2,769 user ratings

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Overview

Description Rhino Support helpdesk software transforms the daunting task of customer support into a seamless and rewarding experience. Designed for speed and efficiency, it empowers support teams to deliver world-class service with ease. Setting up an account is a breeze, allowing to get started in no time. The intuitive interface ensures that even those new to helpdesk software can quickly find their footing. With Rhino Support, managing customer inquiries becomes straightforward and hassle-free. Its robust features streamline ticket management, ensuring that no query goes unanswered. What sets Rhino Support apart is its commitment to user-friendliness. The software's simplicity doesn't compromise its power—it handles complex tasks behind the scenes, so users can focus on engaging with their audience and growing their brand. Join a community of satisfied users who have discovered how effortless customer support can be with Rhino Support. Whether a small business or a large enterprise, this tool is designed to meet the needs and exceed the expectations. Experience the difference today and elevate the customer support to new heights. Read more DeskXpand is an amazing help desk management software that is efficient, effective, and easy to use. It enables you to deliver excellent service to your consumers while also assisting you in streamlining your support. DeskXpand help desk management software is just what you're looking for when it comes to ticketing. With so many consumers contacting you for help, your team requires the necessary tools and technology to communicate effectively. With DeskXpand's omnichannel support software, you can communicate with your customers across their preferred channels from a single unified interface. You can create well-organized workflows for email, among other things. One of the most significant service desk functions in ticketing software is automation. With automation, you may eliminate time-consuming manual activities, streamline your job, and cut your support expenses. It has built-in automation features that will eliminate all of your redundant tasks. Read more NinjaOne (formerly NinjaRMM) is the renowned unified IT management solution that simplifies how IT teams work. NinjaOne helps IT teams manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 17,000 customers worldwide and is consistently ranked #1 for our world-class customer support. The NinjaOne platform offers a single-pane-of-glass experience by combining IT teams that can proactively do endpoint monitoring, remote control, patch management, remote monitoring, software management, IT asset management, backup, IT service desk capabilities, and IT documentation. NinjaOne is an all-in-one unified solution with a fast, modern, intuitive interface. Read more A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more
Pricing Options
  • Free Trial Available
  • Starts at $14.97.
  • Free Trial Available
  • Starts at $14.00.
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $15.00. Offers Free-forever plan.
SW Score & Breakdown

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%
  • Reviews
    72%
  • Momentum
    60%
  • Popularity
    71%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    78%

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    92%
  • Momentum
    66%
  • Popularity
    92%
SaaSworthy Awards
Not Available
# 15 Fastest Growing
Not Available
# 1 Most Worthy # 1 Most Popular

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • NA
  • Available
  • Available

Reviews & Ratings

User Rating
4.5/5 11 user ratings
Not Available
4.9/5 1,105 user ratings
4.5/5 2,769 user ratings
Rating Distribution
  • Excellent

    45.5%
  • Very Good

    54.5%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
Not Available
  • Excellent

    87.5%
  • Very Good

    11.8%
  • Average

    0.5%
  • Poor

    0%
  • Terrible

    0.3%
  • Excellent

    63%
  • Very Good

    28.4%
  • Average

    3.7%
  • Poor

    1.2%
  • Terrible

    3.6%
User Sentiments
    Not Available
    Not Available

    Ease of Use, Fast and Reliable Remote Access, Comprehensive Patch Management, Excellent Customer Support

    Limited Third-Party Software Patching Support, Limited MacOS Support, Inadequate Reporting Functionality, Occasional Software Bugs

    User-Friendly Interface, Extensive Customizations, Robust Ticketing System, Excellent Customer Support

    Limited Reporting Functionality, Occasional Software Glitches, Mobile Application Limitations, Confusing Navigation/Menu System

Review Summary
Not Available
Not Available

The general consensus among reviewers is that NinjaRMM is a comprehensive and powerful RMM tool that offers a wide range of features to help MSPs streamline their operations. It is praised for its user-friendly interface, customizable dashboards, and robust reporting capabilities. However, some users have expressed concerns about the occasional occurrence of bugs and glitches, as well as the need for improved documentation and customer support. Overall, NinjaRMM is a solid choice for MSPs seeking a feature-rich and reliable RMM solution, though there is room for improvement in terms of stability and support.

Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness.

  Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $14.97.
  • Free Trial Available
  • Starts at $14.00.
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $15.00. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Basic $14.97 $14.97 per month

Advanced $97.00 $97.00 per month

Pro $197.00 $197.00 per month

Business $397.00 $397.00 per month

Enterprise $697.00 $697.00 per month

DX Pro (Agent-Based Pricing) $14.00 $19.00 per user / month

DX Pro (Unlimited Agents) $99.00 $99.00 per month

NinjaRMM Custom

Free Free

Growth $15.00 $18.00 per user / month

Pro $49.00 $59.00 per user / month

Enterprise $79.00 $95.00 per user / month

 
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Screenshots & Videos

Screenshots Not Available
+ 4 More
Alerts
+ 3 More
Tickets
+ 4 More
Videos Video Thumbnail Video Thumbnail
+ 3 More
Video Thumbnail
+ 4 More
Video Thumbnail
+ 2 More

Vendor information

Company Details

Not available

Located in: Ahmedabad, India Founded in: 2021 Located in: Austin, TX Located in: San Bruno, California Founded in: 2010
Contact Details

Not available

https://www.rhinosupport.com/newchat/RS-tour/help-desk2.php

+91 91067 47559

https://www.deskxpand.com/

Not available

https://www.ninjaone.com/

+1 (866) 832-3090

https://www.freshworks.com/freshdesk/

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