|
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
|
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
|
Description | SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports and make data-driven decisions to offer quality customer experiences. Read more | Zoho SalesIQ enables sales teams and customer support reps to connect with visitors in real time and increase the ROI of their marketing efforts. The tool provides live chat, visitor tracking and analytics in a neat and single package. Users can track and engage with visitors in real-time by monitoring how they interact with the website. As a result, team members can strategically reach out to prospects with personalized messages. They can even create pre-defined rules for live chat engagement and notify teams when a large account lands on the website. The tool seamlessly integrates with Zoho CRM to drive more engagement. After identifying high-value prospects, users can focus their resources on them for maximizing conversion results. They can even assign follow-up task on Zoho CRM without even leaving the chat window. Users can also be segmented on the basis of their interest levels. Read more |
Pricing Options |
|
|
SW Score & Breakdown |
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
SaaSworthy Awards | # 14 Highly Rated # 16 Most Popular | # 8 Highly Rated |
Total Features |
9 Features
|
8 Features
|
Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
|
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
|
Organization Types Supported |
|
|
Platforms Supported |
|
|
Modes of Support |
|
|
API Support |
|
|
User Rating |
|
|
Rating Distribution |
|
|
User Sentiments |
Ease of Use, Extensive Integrations, Real-time Customer Support, Proactive Chat Outdated User Interface, Limited Customization Options, Occasional Technical Issues, Lack of Advanced Analytics |
Live Visitor Tracking, Extensive Integrations, Easy to use Interface, Affordable Pricing Inaccurate Data, Mobile App Issues, Chatbot Configuration Difficulties, Limited Customization Options |
Review Summary |
SnapEngage customer reviews reveal a generally positive sentiment towards the product. Users commend its user-friendly interface, ease of use, and helpful customer support. The platform's ability to provide real-time chat and messaging functionality is also widely praised. Additionally, SnapEngage's analytics and reporting features are seen as valuable for tracking customer engagement and identifying areas for improvement. Some reviewers have expressed concerns about the pricing and occasional technical glitches, but overall, SnapEngage is well-received by its customers. |
Zoho SalesIQ, a customer support software, generally garners positive feedback from users. Reviewers highlight features like user-friendly interface, efficient live chat, and effective lead generation capabilities as major strengths. Users also appreciate its customization options and integration with other Zoho products. However, some users mention occasional technical glitches and limited reporting capabilities as areas for improvement. Overall, Zoho SalesIQ is praised for its ease of use, robust features, and ability to enhance customer engagement. |
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Essentials $16.00 $16.00 per user / month Professional $26.00 $26.00 per user / month Enterprise Custom |
Free Free Basic $7.00 $10.00 per user / month Professional $12.75 $17.00 per month Enterprise $20.00 $25.00 per user / month |
View Detailed Pricing
|
View Detailed Pricing
|
|
|
|
Screenshots |
+ 2 More
|
+ 3 More
|
Videos |
+ 2 More
|
+ 1 More
|
Company Details | Located in: Boulder, Colorado | Located in: Pleasanton, California |
Contact Details |
Not available https://snapengage.com/ |
+1 877-834-4428 https://www.zoho.com/salesiq/ |
Social Media Handles |
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.