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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Salesforce logo
CRM Software

4.3 7,726 user ratings

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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Inventory logo
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho CRM logo

Zoho CRM

CRM Software

4.2 8,551 user ratings

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Sponsored

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Act!

CRM Software

3.7 800 user ratings

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Overview

Description Salesforce is a futuristic Customer Relationship Management Software bringing companies and their customers together. The integrated software helps departments like commerce, marketing, sales and service to get a unified view of each client. Moreover, companies can also leverage on the particular to deliver amazing shopping experiences to individual buyers, automate time-consuming jobs, assure quick resolution to queries raised from the customers front and strategise personalised marketing schemes. The solution serves organisations scattered across industries like retail, automotive, higher education, public sector, media, communication, hospitality and transportation, nonprofit and more. With Salesforce, organisations get the advantage of joining the 150,000+ like-minded companies where they can find a massive community of experts ready to help in their company’s growth, besides offering an estimate of their Return on Investment (ROI). Lastly, AI technology equipped chatbot (Einstein) within the software helps companies reassess past interactions with individual clients and better understand raised queries. Read more Zoho Inventory provides a complete stock management solution to a business of any type and size.The software is cloud based so accessing the software solution from anywhere will not be a challenging task.It also facilitates in doing warehouse management, support multichannel selling, do order management and ensure order fulfillment on a timely basis. Zoho Inventory comes suitably designed with useful and attractive features like barcoding or RFID, kitting, search/filter, serialized inventory tracking, order entry and custom pricing models facilities. The software enables you doing automated serial number tracking, batch and track expiry date and batch at ease. Read more Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature lets your reach your customers via any medium, be it phone, live chat, email or through social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for interaction. With pre-built and customizable KPIs, you can see where your team excels and where they need more training. Zoho CRM’s Blueprint ensures that the same level of attention is given to the right customers, even if the sales team grows. It makes sure that everyone in the team follows the right process. Read more Act! CRM is designed keeping in mind the needs of small size and mid size businesses to build lasting relationships with their customers. The software lets you personalize your platform and work-station the way you want so that your employees can adapt to it easily. Make informed decisions with Act! by using its interactive visual dashboard which displays snapshots of real-time metrics. You can also customize these reports in your unique way to get a better understanding of it. With Act! CRM, you get a number of powerful marketing and sales features that help you fuel your business growth. You can also send mobile-friendly campaigns that can drive sales to your contacts and groups. Read more
Pricing Options
  • Free Trial Available
  • Starts at $25.0.
  • Free Trial Available
  • Starts at $59.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $14.0.
  • Free Trial Available
  • Starts at $30.0.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    93%
  • Momentum
    76%
  • Popularity
    97%

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%
  • Reviews
    92%
  • Momentum
    67%
  • Popularity
    82%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    93%
  • Momentum
    71%
  • Popularity
    90%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    85%
  • Momentum
    66%
  • Popularity
    86%
SaaSworthy Awards # 2 Most Worthy # 7 Highly Rated # 10 Fastest Growing # 10 Most Searched # 1 Most Worthy # 5 Highly Rated # 11 Most Popular # 9 Most Popular

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.3/5 7,726 user ratings
4.5/5 344 user ratings
4.2/5 8,551 user ratings
3.7/5 800 user ratings
Rating Distribution
  • Excellent

    44.4%
  • Very Good

    41.9%
  • Average

    10.7%
  • Poor

    2.1%
  • Terrible

    0.8%
  • Excellent

    60.2%
  • Very Good

    33.4%
  • Average

    3.8%
  • Poor

    2%
  • Terrible

    0.6%
  • Excellent

    45.5%
  • Very Good

    36.1%
  • Average

    12.7%
  • Poor

    3.4%
  • Terrible

    2.3%
  • Excellent

    38.5%
  • Very Good

    27.3%
  • Average

    15.4%
  • Poor

    3.8%
  • Terrible

    15.1%
User Sentiments

    Extensive Customization Options, Robust Reporting Capabilities, Comprehensive Feature Set, Extensive Integrations

    Steep Learning Curve, Slow Performance, Outdated User Interface, Complicated Reporting Tool

    Ease of use, Comprehensive Inventory Tracking, Extensive Integrations, Detailed Reporting

    Limited Customization, Occasional Bugs, Inadequate Support, Mobile App limitations

    Ease of Use, Customizable Interface, Extensive Integrations, Affordable Pricing

    Slow Customer Support, Occasional Software Glitches, Limited Mobile Functionality, Complex Customization

    Ease of Use, Comprehensive Contact Management, Excellent Customer Support, Customizable Database

    Software Glitches/Bugs, Outlook Integration Issues, Outdated User Interface, Limited Third-Party Integrations

Review Summary

Numerous reviewers find the software user-friendly, customizable, and effective in managing customer relationships and sales pipelines. Its robust features, such as lead generation, opportunity tracking, and analytics, are highly appreciated. However, some users mention occasional technical glitches, a steep learning curve, and pricing concerns. Overall, reviewers acknowledge Salesforce's strengths in sales automation, CRM, and customer service, highlighting its ability to streamline processes, enhance collaboration, and improve sales performance.

Overall, users praise Zoho Inventory for its user-friendly interface, comprehensive features, and excellent customer support. Common positive feedback includes the software's ease of use, wide range of features such as inventory tracking, order management, and reporting, and helpful customer support. Some negative feedback mentions occasional technical issues, limited customization options, and a steep learning curve for some advanced features. Users also suggest improvements such as better integration with other Zoho products and mobile app enhancements. Generally, Zoho Inventory is well-received for its user-friendly design, feature-richness, and reliable support.

Overall, reviewers found the software to be user-friendly, customizable, and scalable. Reviewers praised its affordability, extensive features, and ease of use. However, some users reported occasional glitches and a lack of advanced features. The software's customer support received mixed reviews, with some users lauding its responsiveness and others expressing dissatisfaction. Reviewers agreed the software is best suited for small and medium-sized businesses due to its simplicity and cost-effectiveness. The software was also seen as a capable solution for larger organizations, although it may lack some of the advanced features found in higher-priced competitors.

Overall, reviewers commend the software's user-friendly interface, comprehensive features, and solid customer support. Users appreciate its customization options, ease of use, and helpful reporting capabilities. They also highlight its effective contact management, sales tracking, and marketing automation capabilities. Many users find the software beneficial for managing customer relationships and streamlining sales processes. However, some users mention occasional technical glitches and limited integration options as areas for improvement.

  Read All User Reviews Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $25.0.
  • Free Trial Available
  • Starts at $59.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $14.0.
  • Free Trial Available
  • Starts at $30.0.
Pricing Plans
Monthly Plans Annual Plans

Starter Suite $25.00 $25.00 per user / month

Professional $80.00 $80.00 per user / month

Enterprise $165.00 $165.00 per user / month

Unlimited $330.00 $330.00 per user / month

Unlimited+ $500.00 $500.00 per user / month

Free Free

Standard $59.00 $79.00 per month

Professional $99.00 $129.00 per month

Premium $159.00 $199.00 per month

Elte $239.00 $299.00 per month

Standard $14.00 $20.00 per user / month

Professional $23.00 $35.00 per user / month

Enterprise $40.00 $50.00 per user / month

Ultimate $52.00 $65.00 per user / month

CRM Plus $57.00 $69.00 per user / month

CRM Flex $14.00 $14.00 per user / month

Act! Premium Cloud $30.00 $30.00 per user / month

Act! Premium Desktop $37.50 $37.50 per user / month

AMA Select (Marketing Automation Plan) $79.00 $79.00 per user / month

 
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Screenshots & Videos

Screenshots Salesforce Adoption Dashboards
+ 2 More
Single control point
+ 6 More
Live Chat System
+ 12 More
Not Available
Videos Video Thumbnail
+ 4 More
Video Thumbnail
+ 3 More
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Vendor information

Company Details Located in: San Francisco, California Founded in: 1996 Located in: Pleasanton, California Founded in: 2015 Located in: Pleasanton, California - 94588 Founded in: 2005 Located in: Denver, Colorado Founded in: 2001
Contact Details

+1 800-667-6389

https://www.salesforce.com/crm/

+1 (888) 900-9646

https://www.zoho.com/us/inventory/

+1 877-834-4428

https://www.zoho.com/crm/

+1 866-873-2006

https://www.act.com/

Social Media Handles

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