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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zoho Desk
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Freshdesk
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| Description | Richpanel is an AI-powered customer data and experience management software used to expand sales opportunities. It is a Help Desk software to solve customer's queries and improve customer's experience. A smart routing is available to transfer your customer conversations across channels - email, chat and social. The software offers functions like create SLAs, view customers sessions live, and categorize tickets to prioritize response. The software integrates with popular eCommerce systems. Read more | JivoChat is specifically built for E-commerce companies to serve as an effective business communication tool. It is the one omnichannel application that comprises emails, live chat, Facebook messaging, dial up calls, everything under one interface. This tool helps users execute live chat on their website, offers chat support to clients on Facebook, dial a phone number in any country, and manage all texts to a company's mail Id. JivoChat offers great customer service experiences as the team can quickly respond to their client's queries. It comprises some pro features, including call transfers, routing, recording, and much more. The instant callback feature enables your potential customers to connect with you to close more deals promptly and easily. Businesses using this tool will never risk a chance of missing a client's reach, and it redirects emails from your company's address to the JivoChat inbox so that that team can reply faster. Overall, JivoChat is highly dedicated to providing the ideal communication solutions for all e-commerce business owners to accelerate their sales and customer retention. Read more | It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more | A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more |
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| SW Score & Breakdown |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 5 Highly Rated # 6 Fastest Growing | # 3 Most Worthy # 10 Fastest Growing | # 1 Most Worthy # 1 Most Popular |
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JivoChat, a popular live chat software, garners mixed reviews across various platforms. Many users praise its user-friendly interface, ease of installation, and robust features like chatbots, customizable chat windows, and analytics. However, some users report occasional technical glitches, limited integrations, and a lack of advanced features. While reviewers generally agree on its strengths in customer support and lead generation, opinions vary regarding its pricing and suitability for specific business needs. |
Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction. |
Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness. |
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Starter (Self-Service) $80.00 $100.00 per month Regular (Self-Service) $250.00 $300.00 per month Pro (Self-Service) $500.00 $600.00 per month Enterprise (Self-Service) Custom Starter (Help Desk) $24.00 $29.00 per user / month Regular (Help Desk) $40.00 $49.00 per user / month Pro (Help Desk) $80.00 $99.00 per user / month Enterprise (Help Desk) $200.00 $200.00 per month |
Basic Free Professional $13.00 $19.00 per user / month |
Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month Zoho Desk Express $7.00 $9.00 per user / month |
Free Free Growth $15.00 $18.00 per user / month Pro $49.00 $59.00 per user / month Enterprise $79.00 $95.00 per user / month |
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| Company Details | Located in: San Jose, California Founded in: 2019 | Located in: Wilmington, Delaware Founded in: 2012 | Located in: Pleasanton, California - 94588 | Located in: San Bruno, California Founded in: 2010 |
| Contact Details |
+1 415-498-1118 https://richpanel.com/ |
+1 408-604-0183 https://www.jivochat.com/ |
+1 888-900-9646 https://www.zoho.com/desk/ |
+1 (866) 832-3090 https://www.freshworks.com/freshdesk/ |
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