Home/Live Chat Software/Responcierge vs GiosgUpdated on: April 18, 2024

Compare Responcierge vs Giosg

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Giosg
Giosg Live Chat Software (12 Ratings)
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94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Giosg

Giosg

Live Chat Software (12 Ratings)
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Overview

Summary

Responcierge aims to improve customer service and engagement by offering a range of live chat and client support tools. Using just one single button on their website, businesses can offer their customers a number of ways to communicate with them. These communication methods include options for live chat, phone calls, searching a knowledge base, sending a message, accessing an on-demand webinar, and scheduling a demo. You can choose which methods you want to use according to your business and the type of customers interactions you normally have. The idea is to allow the customer to get in contact in the way they prefer for their particular problem at the point they are at in the customer journey. It also means that buyers who aren’t far enough on in the buying journey to want to speak with you still have options to interact with your company. Responcierge also enables your business to be available 24/7. ..show more

Giosg, an intelligent live chat platform, helps organisations improve their lead conversion rates to grow an individual business. Owners get to generate sales-ready leads besides focusing on customer satisfaction and retention levels. With meaningful interactions through the software, enterprises can compartmentalize cold leads and give more attention to converting leads that are fast to close and ready to buy. Moreover, the AI-powered solution provides additional support to make it easy for users to recognise their potential leads among other website visitors. Giosg helps organisations bring their sales, marketing and customer support together to improve the entire customer journey, enabling them to deliver excellent experiences. Besides, it also turns out to be an appropriate solution to maximise Customer Lifetime Value (CLV), minimise Customer Acquisition Costs (CAC), and optimise Return On Marketing Investment (ROMI). Moreover, Giosg offers adequate support in developing workflows and employee efficiency, resulting in greater sales, marketing productivity, and exceeding customer expectations. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Orlando, Florida

Helsinki, Finland

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Forever Free
Free

Available Options for this Plan

  • Get Every engagement Tool Built-in
  • 2 Users
  • 8 Powerful Engagement Tools Built-in
  • Company Engagement Page
  • Proactive Engagement Messages
  • Integrate with 1,000 + Apps

Features of Responcierge

  • Live Chat + Video
  • Contact Form
  • Schedule Event
  • Knowledge Library
  • Phone Call Request
  • Email Capture
  • Client Testimonials
  • Link Launcher
Premium Plan
$25 /Month

Includes Options of Forever Free Plan +

  • Remove Responcierge Branding
  • Send Video Messages During Live Chat

Includes the features of Responcierge

Starter
Others

€49 per Month

Get started with easy-to-use chat solution with a 10-day free trial

Features

  • Manage simultaneous chats
  • Chat on-the-go with giosg BAR mobile app
  • Automate proactive messages
  • 'Starter' message targeting and customisation
  • Get visitor insight & chat with high potential customers
  • Customised chat window
  • Canned responses
  • Chat statistics reporting
Growth
Others

€149 per Month

Customise and target chat conversations. Boost team performance!

Features

  • Includes features of Starter plan, plus
  • 'Growth' message targeting and customisation
  • Set up chatrooms based on website content
  • Route chats between teams
  • Team performance reporting
  • Team internal chat
  • Gamify your targets to boost performance
Performance
Others

€399 per Month

Optimise your customer experience and automate your workflows

Features

  • Includes features of Growth plan, plus
  • Unlimited message targeting and customisation
  • Run A/B tests to optimise your messages
  • Integrate with your CRM and ticket systems
  • Integrate with Facebook and WhatsApp
  • Reach out to new customers on partner websites
Enterprise
Custom

Fully-customised chat solution to optimize your website's ROI

Features

  • Customise your Live Chat solution
  • Interaction Designer integration
  • Choose your add-ons
  • Optimisation consulting
View Price Page

SCREENSHOTS

Responcierge Screenshots
View 8 screenshot(s)
Giosg Screenshots

INTEGRATIONS

    NA
  • HubSpot CRM
  • Microsoft Dynamics 365 for Sales
  • Genesys PureEngage
  • Salesforce
  • Zendesk Support
  • Infinity
  • Zapier
  • Automate.io

ALTERNATIVES

Top alternatives to Responcierge

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat

Top alternatives to Giosg

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat