RepairShopr vs Zendesk Support Comparison

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

RepairShopr

Auto Repair Software

4.7 106 user ratings

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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Support

Help Desk Software

4.2 2,906 user ratings

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Overview

Description	RepairShopr is a powerful ticketing software best suited for repair shops.The software comes stuffed with many help desk features like contract / SLA management, incident management, knowledge base management, alerts / escalation, automated routing, multiple brands / products, self service portal etc. With this help desk software, you can resolve tickets faster and with more accuracy by collaborating with other agents. You can categorize tickets as per priority.The software users can easily organize repetitive customer questions into FAQs and with page templates.This software contains jewelry store management features, plumbing features, CRM features, HVAC features, POS features etc. Read more	Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more
Pricing Options	Free Trial Not Available Starts at $49.99.	Free Trial Available Starts at $55.0. Offers Custom plan.
SW Score & Breakdown	97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 94% Reviews 86% Momentum 63% Popularity 83%	85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 87% Momentum 60% Popularity 60%
SaaSworthy Awards	Not Available	# 7 Fastest Growing # 12 Fastest Growing

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.7/5 106 user ratings	4.2/5 2,906 user ratings
Ratings Distribution	Excellent 78.5% Very Good 14.6% Average 3.1% Poor 1.5% Terrible 2.3%	Excellent 54.9% Very Good 28.8% Average 6.3% Poor 1.5% Terrible 8.4%
Review Summary	RepairShopr users praise its user-friendly interface, ease of scheduling, and comprehensive features. Many appreciate the ability to manage customer information, create estimates, and track payments seamlessly. Reviewers also commend the customer support team for their responsiveness and helpfulness. Additionally, users find the mobile app convenient for managing their business on the go. Some users suggest improvements in reporting capabilities and inventory management. Overall, RepairShopr is highly regarded for its user-friendliness, robust features, and excellent customer support.	Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited.
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Pricing

Pricing Options	Free Trial Not Available Starts at $49.99.	Free Trial Available Starts at $55.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Starter $49.99 $59.99 per month Repair Shop $99.99 $119.99 per month Big Chain $99.99 $119.99 per month	Suite Team $55.00 $69.00 per user / month Suite Growth $89.00 $115.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise Custom Suite Enterprise Plus Custom
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Alternatives

	HelpDesk 4.5 Based on 64 Ratings CRMdesk 4.3 Based on 112 Ratings RepairDesk 4.7 Based on 165 Ratings RepairShopr Vs RepairDesk ReadyDesk 2.7 Based on 3 Ratings Revelation helpdesk 4.1 Based on 9 Ratings	HelpDesk 4.5 Based on 64 Ratings Zendesk Support Vs HelpDesk Sitehelpdesk 4 Based on 1 Ratings Zendesk Support Vs Sitehelpdesk Salesforce Service Cloud 4.3 Based on 1565 Ratings Zendesk Support Vs Salesforce Service Cloud ReadyDesk 2.7 Based on 3 Ratings Zendesk Support Vs ReadyDesk BoldDesk Zendesk Support Vs BoldDesk
	View All RepairShopr Alternatives	View All Zendesk Support Alternatives