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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
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Description | Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them triggered messages based on certain types of customer behavior. The analytics features allows you to monitor the volume of your chats, as well as how productive your agents are so you can make adjustments and improvements where necessary. Read more | Rake is an advanced messaging platform that enables companies to communicate with their employees and customers through SMS, website widgets, and social media integrations. With an online task management functionality, companies get to solve customer’s problems in one go or create another task if it requires an extra round of conversation. The software also comes with advanced collaboration tools, such as direct and private/public channels, enabling users to deliver accurate responses to their customers, on time. Rake connects companies with popular messaging platforms, like Facebook, WordPress, SMS, and others, in order to deliver their assistance through a channel that customers prefer. An integrated collaboration facility offered by Rake helps teams, colleagues, and coworkers connect with each other and communicate effectively via channel conversations and direct messages. Apart from that, the platform also provides real-time updates about new website visitors and keeps on monitoring their activity in order to send targeted invitations and convert them into loyal clients. Read more |
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SW Score & Breakdown |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 4 Highly Rated # 9 Most Popular |
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Total Features |
9 Features
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8 Features
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Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Ratings Distribution |
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Review Summary |
Zendesk Chat, a popular customer service platform, garners mixed reviews across platforms. Users praise its ease of use, customizable features, and integration capabilities. However, some users express dissatisfaction with its pricing structure, occasional technical glitches, and limited reporting options. While users appreciate the platform's user-friendly interface and comprehensive features, they also highlight the need for improved reporting capabilities and more affordable pricing plans. |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Sell Team $19.00 $25.00 per user / month Sell professional $49.00 $59.00 per user / month Sell Enterprise $99.00 $125.00 per user / month Sell Elite $199.00 $249.00 per user / month |
RAKE 10 Free RAKE 25 $50.00 $50.00 per month RAKE UNLIMITED $75.00 $75.00 per month |
View Detailed Pricing
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View Detailed Pricing
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LiveAgent
4.7 Based on 2506 Ratings |
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Screenshots |
+ 4 More
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Videos |
+ 3 More
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Company Details | Located in: San Francisco, California | Located in: Flossmoor, Illinois |
Contact Details |
888-670-4887 https://www.zendesk.com/chat/ |
+1 844-725-3249 https://www.rake.ai/ |
Social Media Handles |
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