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| Description | UserGuiding is a tool that lets website owners create interactive product tours without coding within minutes. It’s a user-friendly tool that is largely meant for three prominent use cases, namely onboarding new users, promoting newly launched features, and onboarding new employees to internal tools. All of these help in increasing product adoption and decreasing the time taken to adapt to a new product or feature. In-depth analytics features are built right into the tool to track the performance of the guides/tours. Segmenting users and showing different variations to each user-base can be done using the tool as well. Before publishing the final version of the product tour, UserGuiding lets creators preview the said version. This not only helps in ensuring a great experience for end-users but also facilitates proper testing of the tour before it goes live. In case the users close the tour, there is an assistant at one’s disposal which triggers the tour from start again, making it quickly accessible. Read more | ProsperStack is the drop-in cancellation flow that prevents churn, automatically. Use targeted offers to save customers and capture feedback to make informed product, pricing, and remarketing decisions. Turn the cancellation flow into a powerful churn-prevention tool. Present special offers tailored to the reason a customer is leaving. Analyze results and customize at any time to learn what's most effective. According to a McKinsey report, re-engaging past customers is up to 10 times less expensive than acquiring new ones. Read more |
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Overall, UserGuiding has received positive feedback from customers. Reviewers appreciate its user-friendly interface, ease of use, and the ability to create interactive guides and walkthroughs without coding. Additionally, customers commend the platform's customization options, allowing them to tailor guides to match their brand identity. However, some users have mentioned occasional glitches and limited integration options as areas for improvement. Nevertheless, UserGuiding is generally well-received for its effectiveness in improving user onboarding and engagement. |
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Start-Up Plan $990.00 $990.00 per year Growth Plan $2,490.00 $2,490.00 per year Enterprise Custom |
Grow $200.00 $200.00 per month Prosper $750.00 $750.00 per month Enterprise Custom |
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Freshdesk Customer Success
4.6 Based on 12 Ratings |
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| Company Details | Located in: San Francisco, CA | Located in: Minneapolis, Minnesota |
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Not available https://userguiding.com/ |
Not available https://prosperstack.com/ |
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