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Paychex Flex

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Overview

Description Plivo is an industry-leading communication platform that aims at engaging customers from all across the world through its innovative cloud based technology. From APIs to solutions, Plivo's cloud communications platform helps companies streamline and customize their customer conversations according to their requirements. Plivo offers a platform for SMS APIs and allows the users to send and receive text messages using a programming language. You can converse in any language, including Arabic, Japanese, and Chinese, as well as emojis and symbols, thanks to built-in GSM and Unicode character set support by Plivo. You can get real-time delivery notifications for communications sent throughout the world and keep track of your accounts' delivery rates and performance. Users can additionally send and receive photos, movies, and audio snippets. It additionally works as a Voice API Platform and allows the users to speak dynamic text in 28 accents across several languages. With Amazon Polly, you can choose from a variety of SSML voices too. You can build comprehensive contact centre capabilities or integrate multi party calls and audio conferencing into your apps too with Plivo. Read more Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies. Read more
Pricing Options
  • Free Trial Not Available
  • Plivo Offers Custom plan.
  • Free Trial Available
  • Starts at $1.0.
SW Score & Breakdown

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
Modes of Support
  • 24/7 (Live rep)
  • Online
  • 24/7 (Live rep)
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.5/5 924 user ratings
3.9/5 491 user ratings
Rating Distribution
  • Excellent

    70.1%
  • Very Good

    22.3%
  • Average

    2.5%
  • Poor

    0.6%
  • Terrible

    4.4%
  • Excellent

    53%
  • Very Good

    21.6%
  • Average

    3.1%
  • Poor

    2.9%
  • Terrible

    19.6%
User Sentiments

    Reliable SMS API, Competitive Pricing, Easy to Use API, Comprehensive Documentation

    Account Suspensions, Unreliable Support, Inconsistent SMS Deliverability, Poor International Number Availability

    Developer-Friendly API, Flexible and Customizable Platform, Comprehensive Communication Solutions, Real-time Communication Capabilities

    Inconsistent Customer Support, Account Suspension Issues, Confusing User Interface, Occasional Service Outages

Review Summary

Users find Plivo's customer support to be responsive, helpful, and knowledgeable. Many reviewers mention that onboarding is smooth and easy, and that the platform is user-friendly and intuitive. The pricing is generally considered fair and transparent, with a variety of plans to choose from. Additionally, Plivo is praised for its reliability and uptime, with minimal reported issues. However, some users have expressed concerns about the complexity of some features and the occasional occurrence of technical glitches. Overall, Plivo receives positive feedback for its customer support, user-friendliness, pricing, and reliability, while areas for improvement include simplifying complex features and addressing technical issues.

Twilio Flex is generally well-received by users, garnering praise for its ease of use, customization options, and robust functionality. Many reviewers highlight its intuitive drag-and-drop interface, which simplifies the creation of customized workflows and applications. Additionally, users appreciate the flexibility of the platform, allowing them to tailor the system to their specific business needs. Furthermore, Twilio Flex is lauded for its comprehensive features, including omnichannel communication, AI-powered insights, and real-time analytics, which empower businesses to enhance customer engagement and optimize operations.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Plivo Offers Custom plan.
  • Free Trial Available
  • Starts at $1.0.
Pricing Plans
Monthly Plans Annual Plans

Pay as you go NA

Custom Custom

Active User Hour Plan $1.00 $1.00 per user

Named User Plan $150.00 $150.00 per user / month

 
View Detailed Pricing
View Detailed Pricing

Alternatives

 

Screenshots & Videos

Screenshots Plivo Demo - Plivo+Helper+Libraries.png
+ 2 More
Twilio Flex Demo - Twilio Flex - Chat
+ 3 More
Videos Video Thumbnail
+ 2 More
Video Thumbnail
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Vendor information

Company Details Located in: California, United States Located in: California, United States
Contact Details

Not available

https://www.plivo.com/

Not available

https://www.twilio.com/flex

Social Media Handles

Not available

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