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Overview

Description Plivo is an industry-leading communication platform that aims at engaging customers from all across the world through its innovative cloud based technology. From APIs to solutions, Plivo's cloud communications platform helps companies streamline and customize their customer conversations according to their requirements. Plivo offers a platform for SMS APIs and allows the users to send and receive text messages using a programming language. You can converse in any language, including Arabic, Japanese, and Chinese, as well as emojis and symbols, thanks to built-in GSM and Unicode character set support by Plivo. You can get real-time delivery notifications for communications sent throughout the world and keep track of your accounts' delivery rates and performance. Users can additionally send and receive photos, movies, and audio snippets. It additionally works as a Voice API Platform and allows the users to speak dynamic text in 28 accents across several languages. With Amazon Polly, you can choose from a variety of SSML voices too. You can build comprehensive contact centre capabilities or integrate multi party calls and audio conferencing into your apps too with Plivo. Read more MSG91 is a top-notch communication platform trusted by more than 30,000 businesses. It comes equipped with a fully-featured communication API for individual businesses and developers alike, enabling them to engage with customers in a global format. Moreover, businesses can also depend on the omnichannel platform to deliver consistent experience over transactional emails, automate website specific SMS deliveries and utilise voice communication as per need. They can even proceed to offer interactive communication through IVR, call assigning, call redirecting and call recording. For teams working together, MSG91’s inbuilt cloud customer support solution helps with quick request resolution across multiple channels, preferred by individual clients. Available 2FA integration mechanism helps with added protection and reliable authentication alike. Covered use cases include number lookup, pin generation, voice failover and global coverage. The platform also offers a real-time integration facility with external platforms like Cs-Cart, Zoho Campaign and ERP Next. Read more
Pricing Options
  • Free Trial Not Available
  • Plivo Offers Custom plan.
  • Free Trial Not Available
  • MSG91 Offers Custom plan.
SW Score & Breakdown

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Online
  • 24/7 (Live rep)
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.5/5 924 user ratings
4.4/5 94 user ratings
Rating Distribution
  • Excellent

    70.1%
  • Very Good

    22.3%
  • Average

    2.5%
  • Poor

    0.6%
  • Terrible

    4.4%
  • Excellent

    63.8%
  • Very Good

    25.5%
  • Average

    1.1%
  • Poor

    1.1%
  • Terrible

    8.5%
User Sentiments

    Reliable SMS API, Competitive Pricing, Easy to Use API, Comprehensive Documentation

    Account Suspensions, Unreliable Support, Inconsistent SMS Deliverability, Poor International Number Availability

    Easy API Integration, Reliable SMS Delivery, Responsive Customer Support, Competitive Pricing

    Unreliable Dashboard, Complicated WhatsApp Business API, Inconsistent API Performance, Poor International Delivery

Review Summary

Users find Plivo's customer support to be responsive, helpful, and knowledgeable. Many reviewers mention that onboarding is smooth and easy, and that the platform is user-friendly and intuitive. The pricing is generally considered fair and transparent, with a variety of plans to choose from. Additionally, Plivo is praised for its reliability and uptime, with minimal reported issues. However, some users have expressed concerns about the complexity of some features and the occasional occurrence of technical glitches. Overall, Plivo receives positive feedback for its customer support, user-friendliness, pricing, and reliability, while areas for improvement include simplifying complex features and addressing technical issues.

Based on reviews from various platforms, users generally appreciate MSG91's reliable messaging services. They highlight its user-friendly interface, efficient bulk SMS delivery, and responsive customer support. However, some users have encountered occasional technical issues like delayed messages or connectivity problems. Additionally, a few reviewers have suggested that pricing could be more competitive. Overall, MSG91 is considered a trustworthy and efficient SMS solution with room for improvement in certain areas.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Plivo Offers Custom plan.
  • Free Trial Not Available
  • MSG91 Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Pay as you go NA

Custom Custom

MSG91 Custom

 
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View Detailed Pricing

Alternatives

 

Screenshots & Videos

Screenshots Plivo Demo - Plivo+Helper+Libraries.png
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Videos Video Thumbnail
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Vendor information

Company Details Located in: California, United States Located in: Indore, MP
Contact Details

Not available

https://www.plivo.com/

01800 121 2911

https://msg91.com/

Social Media Handles

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