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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Opsgenie logo
Incident Management Software

4.6 362 user ratings

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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Opsgenie is an on-call and alert management software. The tool is integrated with more than 200 monitoring tools such as ChatOps, collaboration tools, and ITSM. It enables users to centralize alerts and notifies the right people at the right time. Users can use Opsgenie to get a notification on multiple notification channels. It can fit into any workflow; users can customize on-call schedules and create routing rules to handle alerts based on their source. Users will gain insights into improvement and success areas in their on-call and alerting process using dynamic reporting and analytics. Users can correlate deployments and commit to incidents from the Opsgenie platform. Users can either use the standalone offering of the Opsgenie platform, which integrates into any dev or IT stack. It is also included in Jira Service Management’s cloud plans delivering complete ITSM with end-to-end incident management. It offers functionality and works on secure cloud infrastructure, which ensures the safety and seamless connectivity. Read more Moogsoft is an AIOps and observability platform for ITOps and DevOps, providing intelligent monitoring solutions. The platform reduces alerts by automatically applying statistical calculations and noise-reduction algorithms to information. With its multi-domain enrichment data, Moogsoft adds key information, like location, department, business criticality, service relationship, runbook and escalation processes. It provides DevOps and SREs teams with enough information to see everything and resolve incidents quickly. The solution also helps them to ensure that microservices, apps and systems are running at peak performance. Moreover, it automatically reduces the access data, making anomalies clear and the work of DevOps practitioners & SREs easy. Built-in processes of deduplication and correlation help users quickly find the root cause of problems that hinders their customers’ experience. Moogsoft also allows users to enable custom integrations easily with REST API and webhook tools that let them call, retrieve and update data and call actions. Read more
Pricing Options
  • Free Trial Available
  • Starts at $9.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $833.0. Offers Free-forever and Custom plan.
SW Score & Breakdown

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    84%
  • Reviews
    92%
  • Momentum
    63%
  • Popularity
    85%

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    86%
  • Reviews
    77%
  • Momentum
    64%
  • Popularity
    86%

Features

Total Features
6 Features
7 Features
Common Features for All
    Audit Trail A record of changes made in chronological order of a user or activity
    Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
    Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
    Incident Prioritization Sets priority levels by considering the severity and impact of incidents
    Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
    Real-time Dashboard Provides easy visualization of the latest data
    Safety Management Precautionary measure to ensure the risks are estimated and mitigated
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 3 More - Show Less
    • Audit Trail A record of changes made in chronological order of a user or activity
      Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
      Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
      Incident Prioritization Sets priority levels by considering the severity and impact of incidents
      Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
      Real-time Dashboard Provides easy visualization of the latest data
      Safety Management Precautionary measure to ensure the risks are estimated and mitigated
      Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.6/5 362 user ratings
    4.6/5 39 user ratings
    Ratings Distribution
    • Excellent

      66%
    • Very Good

      32.9%
    • Average

      0.6%
    • Poor

      0.3%
    • Terrible

      0.3%
    • Excellent

      71.8%
    • Very Good

      20.5%
    • Average

      7.7%
    • Poor

      0%
    • Terrible

      0%
    Review Summary

    Overall, OpsGenie is highly praised for its user-friendly interface, customization options, and efficient incident management capabilities. It stands out for its ability to integrate with various tools and services, making it a versatile solution for a wide range of businesses. Users appreciate its flexibility, reliability, and the ability to streamline communication and collaboration during critical incidents. However, some reviewers have expressed concerns about the pricing and occasional glitches in the system.

    Not Available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $9.0. Offers Free-forever plan.
    • Free Trial Not Available
    • Starts at $833.0. Offers Free-forever and Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Essentials $9.00 $11.00 per user / month

    Standard $19.00 $23.00 per user / month

    Enterprise $29.00 $35.00 per user / month

    Free Free

    Team $833.00 $833.00 per month

    Enterprise Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Announcement
    + 3 More
    Not Available
    Videos Video Thumbnail
    + 3 More
    Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Austin, Texas Located in: San Francisco, California Founded in: 2012
    Contact Details

    +15126403000

    https://www.atlassian.com/software/opsgenie

    +1 415-738-2299

    https://www.moogsoft.com/

    Social Media Handles

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