Novanet Cloud Contact Center vs eVoice Comparison

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Novanet Cloud Contact Center

Call Center Software

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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

eVoice

Call Center Software

3.4 11 user ratings

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Overview

Description

Novanet Cloud Contact Center is listed among the most powerful and advanced call centre software available in the market. This software is designed using the WebRTC technology. WebRTC Agent App facilitates easy integration of real-time customer conversation into the browser directly. This ensures close integration of a feature-rich telephony client with the user browser. This software can also provide reliable cloud-based CRM solution. Users can add call hashtags to their interaction for tracking it easily later. C3 provides 360-degree call center operation view, 100% call recording, WebRTC, SIP & PSTN endpoints etc. It features click-2-call facility, SelfCare Center, DTLS, SRTP encryption. Read more

eVoice is a telecommunication service that provides toll-free local numbers, text and video calling facilities to its users. This business phone system allows organisations of all kinds to forward and route calls to the desired person or department as per convenience. It comes packed with excellent features catering to smooth business management. Thus allowing subscribers to get access to their voicemails virtually across all devices, besides helping agents stay present for each call and never miss important inquiries. Moreover, the text transcription facility provided by the same minimises disturbances during important work meetings and calls. An auto-assistant comes connected with each number that helps receive all calls professionally, imparting relevant information. Ultimately, with a plethora of advanced features like voicemail, mobile app, phone system settings and inbound call management facilities, eVoice turns out to be a dependable service for businesses of all types. Read more

Pricing Options

Free Trial Available
Novanet Cloud Contact Center Offers Custom plan.

Free Trial Available
Starts at $6.25.

SW Score & Breakdown

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%
Reviews

60%
Momentum

60%
Popularity

71%

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%
Reviews

87%
Momentum

63%
Popularity

84%

Features

Total Features	7 Features	7 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 4 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 4 More - Show Less

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online

Reviews & Ratings

User Rating	Not Available	3.4/5 11 user ratings
Ratings Distribution	Not Available	Excellent 52.5% Very Good 7.5% Average 5% Poor 0% Terrible 35%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Novanet Cloud Contact Center Offers Custom plan.	Free Trial Available Starts at $6.25.
Pricing Plans Monthly Plans Annual Plans	Novanet Cloud Contact Center Custom	eVoice Lite $6.25 $7.50 per user / month eVoice Unlimited $16.25 $19.50 per user / month eVoice Unlimited Plus $15.83 $19.00 per user / month eVoice Unlimited Pro $15.00 $18.00 per user / month Live Receptionist Standard $129.95 $129.95 per month Live Receptionist Plus $179.95 $179.95 per month Live Receptionist Pro $399.95 $399.95 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Dialer360 4.7 Based on 19 Ratings Novanet Cloud Contact Center Vs Dialer360 Aircall 4.4 Based on 1209 Ratings Novanet Cloud Contact Center Vs Aircall Call Center Studio 4.7 Based on 63 Ratings Novanet Cloud Contact Center Vs Call Center Studio HoduCC 4.8 Based on 20 Ratings Novanet Cloud Contact Center Vs HoduCC RingCentral Contact Center 4.1 Based on 281 Ratings	Grasshopper 4.3 Based on 672 Ratings eVoice Vs Grasshopper RingCentral Contact Center 4.1 Based on 281 Ratings CloudTalk 4.5 Based on 1332 Ratings eVoice Vs CloudTalk MyOperator 4.4 Based on 147 Ratings CallHippo 4.3 Based on 617 Ratings eVoice Vs CallHippo
	View All Novanet Cloud Contact Center Alternatives	View All eVoice Alternatives