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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Freshdesk |
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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
SuperOps RMM |
| Description | ngDesk is a versatile customer service, marketing, and sales solution that enables you to simply automate your procedures for an enhanced user experience. It provides smart tools and features for asset management, IT management, sales management and support management, all in one place. ngDesk centralizes your ticket handling, making it easier and faster to handle problems and keep your agents and customers satisfied. ngDesk live chat makes it simple to interact and delight your customers across several platforms, including the social, mobile, and web. Customers and agents can quickly and easily discover answers to their inquiries with ngDesk's knowledge base and self-service site. You can manage all your software and hardware assets in one place and obtain insights to help you save money and stay compliant. ngDesk's CRM is built on an all-in-one platform that combines sales pipelines, processes, and quotes. You can use enticing email marketing to keep your consumers interested. Additionally, you can increase the number of visits to your website, create more leads, reduce sales cycles, and enhance customer service with ngDesk. Read more | Introducing Desku, the ultimate platform for sending bulk notifications. Keep the audience informed about essential updates quickly and easily. Whether it’s emergency broadcasts, downtime alerts, or any other important notices they need to communicate, Desku has you covered. Desku seeks to deliver the same reliable service other notification platforms offer while bringing something new and exciting to the table: this API-driven technology allows usres to trigger bulk notifications directly from the platform in a matter of seconds. With this advanced system, users can customize the capabilities to fit the needs of the specific audience; whether that means segmenting notifications based on geography or personalizing them for each recipient individually. They have full control over who receives which messages and when – no more worrying about reaching all users or sending out irrelevant alerts! Say goodbye to manual messaging processes and lengthy setup times with Desku. They streamlined user experience makes bulk alerting easy get up and running in minutes as opposed to hours! They guarantee reliability every time and are dedicated to making sure that every single one of the messages is delivered as expected. Desku is secured by top-of-the-line encryption algorithms so they can be sure that data is safe; rest assured that all transmissions remain private between sender and receiver in a secure environment lead by experts in enterprise security solutions. Stay connected with the most powerful bulk notification platform around Desku and put traditional messaging behind the once and for all! Read more | A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more | SuperOps RMM is the perfect monitoring tool for IT environments, empowering professionals to stay in-the-know and take control of their client’s assets. With the automatic scanning feature provided by the discovery agent, users can easily monitor inventory across clients. This includes tracking custom fields to ensure all asset details, history, files, documents, and associated tickets are up-to-date. Designed to facilitate collaboration and automation, SuperOps RMM allows users to create customized tasks with real-time alerts and notifications on incidents. With spammable workflows, users can save time while still ensuring their clients’ assets are secure and up-to-date. Whether its a small or medium-scale business, SuperOps RMM is the perfect fit for monitoring IT environment and helping to ensure optimal results. Enjoy the convenience of easy tracking and collaboration, as well as the peace-of-mind that comes with real-time alerts and secure asset management. Make the most of IT environment with SuperOps RMM. Read more |
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| SW Score & Breakdown |
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards |
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# 1 Most Worthy # 1 Most Popular |
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User-Friendly Interface, Extensive Customizations, Robust Ticketing System, Excellent Customer Support Limited Reporting Functionality, Occasional Software Glitches, Mobile Application Limitations, Confusing Navigation/Menu System |
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| Review Summary |
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Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness. |
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AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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ngDesk Free Team $4.00 $4.00 per user / month Enterprise $7.00 $7.00 per user / month |
Startup Custom Team Custom Business Custom |
Free Free Growth $15.00 $18.00 per month Pro $49.00 $59.00 per month Pro + AI Copilot $78.00 $94.00 per month Enterprise $79.00 $95.00 per month Growth (Freshdesk Omni) $29.00 $35.00 per month Pro (Freshdesk Omni) $69.00 $83.00 per month Enterprise (Freshdesk Omni) $109.00 $131.00 per month |
Standard $79.00 $89.00 per user / month Pro $99.00 $119.00 per user / month Super $129.00 $149.00 per user / month |
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| Company Details | Located in: Dallas, Texas | Located in: Rajkot, India | Located in: San Bruno, California Founded in: 2010 | Located in: Claymont, Delaware Founded in: 2020 |
| Contact Details |
Not available https://ngdesk.com/ |
+91 8866662691 https://desku.io/ |
+1 (866) 832-3090 https://www.freshworks.com/freshdesk/ |
+1 628-270-9924 https://superops.ai/rmm |
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