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Inmoment

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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

MonkeyLearn logo
Text Mining Software

4.3 2 user ratings

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72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Cx Moments logo
Text Mining Software

4.7 4 user ratings

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Overview

Description MonkeyLearn is a text analysis software that automates business workflows to save hours of manual data processing with the help of machine learning capabilities. It provides an easy to understand and user-friendly graphical interface where users can create custom text classification and extraction analysis. This is possible by utilizing machine learning models like topic detection, sentiment analysis, keyword extraction, and so on. Actionable data from raw texts like webpages, chats, emails, tweets, and documents can be rapidly extracted and classified. The key value proposition is that the platform can be easily integrated with hundreds of applications without coding and assistance of a data scientist or developer. The integration can be through its SDKs and open APIs, Zapier, Google Sheets, Rapidminer or Zendesk. Also, product roadmap can be infused with insights from product reviews, customer conversations, NPS, and surveys. Users can also automate routing and ticket tagging to boost the productivity of support teams. Read more Cx Moments AI tags tickets better and faster than your agents, no matter how complex and granular your categorization needs to be. Reduce friction. Scale your support at peak times. Detect self-service opportunities. Track customer feedback. Detect problems with new products. Check that old issues are resolved. Detect issues with new promotions. Alert in real-time on faulty processes generating extra costs. In one click, see what contact drivers are trending up and need special attention. Discover what areas your agents struggle the most with, and may need training on. Read more
Pricing Options
  • Free Trial Available
  • Starts at $299.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $299.0. Offers Custom plan.
SW Score & Breakdown

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    75%
  • Momentum
    60%
  • Popularity
    70%

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    76%
  • Reviews
    77%
  • Momentum
    69%
  • Popularity
    71%

Features

Total Features
8 Features
3 Features
Common Features for All
    Audience Analysis Allows to monitor customer feedbacks in real-time
    Built-in Library Gives instant access to past customer conversations that is stored in library
    Competitive Analysis Monitors activities of competitive products and services
    Document Classification Classifies structured and unstructured document based on analysis
    Multi-language Support Available in multiple languages to support global customers
    Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations
    Segmentation Groups and segregates audiences based on defined criteria
    Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
  • + 5 More - Show Less
    • Audience Analysis Allows to monitor customer feedbacks in real-time
      Built-in Library Gives instant access to past customer conversations that is stored in library
      Competitive Analysis Monitors activities of competitive products and services
      Document Classification Classifies structured and unstructured document based on analysis
      Multi-language Support Available in multiple languages to support global customers
      Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations
      Segmentation Groups and segregates audiences based on defined criteria
      Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

    Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.3/5 2 user ratings
    4.7/5 4 user ratings
    Ratings Distribution
    • Excellent

      58.3%
    • Very Good

      25%
    • Average

      8.3%
    • Poor

      0%
    • Terrible

      8.3%
    • Excellent

      72.7%
    • Very Good

      27.3%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $299.0. Offers Custom plan.
    • Free Trial Available
    • Starts at $299.0. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Team $299.00 $299.00 per month

    Business Custom

    Starter Plan $299.00 $299.00 per year

    Enterprise Plan $599.00 $599.00 per year

    Corporate Plan Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots screenshots
    + 3 More
    Not Available
    Videos
    + 1 More
    Video Thumbnail

    Vendor information

    Company Details Located in: San Francisco, California Located in: Dublin, Ireland
    Contact Details

    Not available

    https://monkeylearn.com/

    Not available

    https://www.cxmoments.com/

    Social Media Handles

    Not available

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