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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Rescue Enterprise Remote Support software is designed to tackle any challenge. Start a remote support session instantly on any device—mobile, tablet, or computer—with Rescue. Access system information, control devices, push configurations, and integrate with apps, whether in or outside the network. Built-in features like permission-based security, PIN validation, IP restrictions, data residency, SSO, AD Sync, and 256-bit AES encryption ensure top-notch protection. Rescue empowers help desk technicians to resolve issues quickly, even on inactive devices, minimizing interruptions. Its customizable interface allows enterprises to personalize every element of customer support, from branding and chat tools to the SDK and over 10 connection methods. Manage everything in a centralized command center, enabling custom security settings, session recording, real-time performance monitoring, and building unlimited user groups. Seamlessly integrate Rescue into the processes to deliver efficient, secure, and uninterrupted remote desktop support for the customers and employees.. Read more | FixMe.IT is a remote desktop solution that delivers fast, secure, and seamless connections between computers anywhere in the world. Designed with user privacy in mind, FixMe.IT uses the latest industry standards and infrastructure to ensure top-level security for every session. It’s an ideal tool for support teams, allowing them to quickly access, diagnose, and resolve technical issues on remote computers without the need for pre-installed software. With its simple setup and user-friendly interface, FixMe.IT streamlines troubleshooting, saving time and minimizing disruptions. Whether it’s providing IT support or assisting clients remotely, FixMe.IT offers a reliable, efficient, and secure way to handle remote connections.. Read more |
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| SW Score & Breakdown |
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| User Sentiments |
Remote Access, Ease of Use, Unattended Access, Robust Features Connectivity Issues, Pricing, Mobile Support, Clunky UI |
Ease of Use, Affordable Pricing, Reliable Connectivity, Unattended Access Lack of Mac Support, Limited Mobile Platform Support, Slow File Transfer, Occasional Software Freezes |
| Review Summary |
Overall, users appreciate LogMeIn Rescue for its remote access capabilities, ease of use, and quick setup. The software's ability to resolve issues promptly, its compatibility with various devices, and the option for unattended access are also praised. However, some users have faced occasional connection issues, limitations in file transfer functionality, and concerns about the pricing structure. Additionally, there have been reports of rare instances of slow response times or lags during remote sessions. |
FixMe-IT garners praise for its user-friendly interface, comprehensive features, and excellent customer support. Reviewers appreciate the software's ease of use and the wide range of features it offers, from basic maintenance tracking to advanced asset management and reporting capabilities. FixMe-IT's customer support team is also highly regarded for their responsiveness and helpfulness. However, some users have noted that the software can be expensive and that its reporting capabilities could be improved. |
AI-Generated from the text of User Reviews
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Remote Device Support $108.25 $108.25 per month Live Lens Custom |
FixMe.IT $32.50 $39.00 per user / month |
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| Company Details | Located in: Boston, Massachusetts | Located in: Toronto, Canada Founded in: 2007 |
| Contact Details |
Not available https://www.logmeinrescue.com/ |
+1 617-934-2771 https://www.techinline.com/ |
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