|
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
|
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
|
Description | LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. Read more | Discover the ultimate customer service solution tailored for small and medium businesses with multifaceted platform, designed to streamline the support and engagement processes. The software simplifies customer interactions by seamlessly converging various communication streams—converting emails into trackable tickets, facilitating real-time conversations through a chat messenger, and efficiently managing phone calls with routing and callback features. Ensuring round-the-clock availability, the platform offers unparalleled 24/7 support in 39 languages. The integration of gamification elements like Rewards and Badges motivates support team to excel, while the mobile app ensures accessibility on Android and iOS devices, keeping connected in minutes. Social media connectivity with platforms like Facebook and Twitter empowers to keep a pulse on the brand's online presence and swiftly attend to client inquiries. Elevate business's customer service experience with the versatile help desk software. Read more |
Pricing Options |
|
|
SW Score & Breakdown |
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
SaaSworthy Awards | # 1 Most Worthy # 6 Highly Rated | # 4 Most Popular # 1 Most Worthy |
Organization Types Supported |
|
|
Platforms Supported |
|
|
Modes of Support |
|
|
API Support |
|
|
User Rating |
|
|
Rating Distribution |
|
|
User Sentiments |
Excellent Customer Support, Ease of Use, Extensive Integrations, Real-time Customer Communication Mobile App Functionality, Limited Customization Options, Inconsistent Notifications, Pricing for Additional Agents |
Excellent Customer Support, Ease of Use, Affordable Pricing, Extensive Integrations Outdated User Interface, Mobile App Functionality, Limited Customization Options, Occasional Software Bugs |
Review Summary |
LiveChat impresses users with its user-friendly interface, robust features for omnichannel customer support, and strong security measures. It provides efficient and personalized customer service experiences across multiple platforms. Additionally, LiveChat is known for its excellent uptime record and technical support, making it a reliable and widely trusted solution for customer engagement. Overall, customers express high satisfaction with LiveChat's ability to improve their customer service and boost sales through increased efficiency and a reduction in response time. |
Overall, users' feedback highlights LiveAgent's user-friendly interface, robust features, and strong customer support. Its ticketing system, live chat functionality, and reporting capabilities receive consistent praise. Additionally, its integration options for various platforms and its mobile app are seen as valuable assets. Common criticisms include occasional technical issues, a learning curve for fully utilizing its features, and the pricing structure not always meeting expectations. Users seeking a comprehensive and feature-rich customer support solution often find LiveAgent a strong contender, while those on a tight budget or with simpler needs may find it less suitable. |
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Starter $16.00 $19.00 per user / month Team $33.00 $39.00 per user / month Business $50.00 $59.00 per user / month Enterprise Custom |
Small Business $9.00 $15.00 per user / month Medium Business $29.00 $35.00 per user / month Large Business $49.00 $59.00 per user / month Enterprise $69.00 $85.00 per user / month |
View Detailed Pricing
|
View Detailed Pricing
|
|
Zendesk Chat
4.5 Based on 541 Ratings |
|
Screenshots |
+ 6 More
|
+ 13 More
|
Videos |
+ 2 More
|
+ 4 More
|
Company Details | Located in: Boston, Massachusetts | Located in: Bratislava, Slovakia Founded in: 2011 |
Contact Details |
Not available https://www.livechatinc.com/ |
+421 2 33 456 826 https://www.liveagent.com/ |
Social Media Handles |
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.