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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Issuetrak logo
Help Desk Software

4.4 84 user ratings

View Details

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Support.cc by 500apps logo
View Details
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72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SuperOps RMM logo
Visit Website
Featured

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Creatio CRM logo

Creatio CRM

CRM Software

4.8 356 user ratings

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Overview

Description Issuetrak is an issue-tracking software that can be easily configured to suit the needs of businesses. It simplifies operations by managing complaints, customer support requests, workflow management, help desk tickets, and other tasks. With Issuetrak's automation system, day-to-day operations become more organized by defining unique processes and customizing management. The software comes with in-built features such as report generation, task management, alerts, and notifications to help users stay on top of all the issues reported by customers or employees. Users can also add notes to manage these issues effectively. Additionally, Issuetrak is highly customizable making it easy to integrate into existing systems. Read more Support.cc by 500apps software is an All-in-one helpdesk ticketing system used to support for your customers. The software offers tools to track engagements across channels with chat, email and social media for a better customer experience. Collaborate with teams to receive ticket and knowledge base reports on dashboards to automate workflows. Small, Medium companies make use of the software. Read more SuperOps RMM is the perfect monitoring tool for IT environments, empowering professionals to stay in-the-know and take control of their client’s assets. With the automatic scanning feature provided by the discovery agent, users can easily monitor inventory across clients. This includes tracking custom fields to ensure all asset details, history, files, documents, and associated tickets are up-to-date. Designed to facilitate collaboration and automation, SuperOps RMM allows users to create customized tasks with real-time alerts and notifications on incidents. With spammable workflows, users can save time while still ensuring their clients’ assets are secure and up-to-date. Whether its a small or medium-scale business, SuperOps RMM is the perfect fit for monitoring IT environment and helping to ensure optimal results. Enjoy the convenience of easy tracking and collaboration, as well as the peace-of-mind that comes with real-time alerts and secure asset management. Make the most of IT environment with SuperOps RMM. Read more Creatio is an AI CRM and workflow platform where people and AI agents work together - with no limits on users, agents, or scale. Designed for midsize and large enterprises, it delivers enterprise-grade CRM across sales, marketing, and service alongside Creatio Studio, a no-code agentic platform for building apps and AI agents without coding. With unlimited workflows, 19 industry templates, and AI agents included across all plans, Creatio gives organizations the freedom to automate at scale and the tools to do it without technical constraints. Read more
Pricing Options
  • Free Trial Available
  • Starts at $24.25. Offers Custom plan.
  • Free Trial Available
  • Starts at $9.99. Offers Custom plan.
  • Free Trial Not Available
  • Starts at $79.0.
  • Free Trial Available
  • Starts at $40.0. Offers Custom plan.
SW Score & Breakdown

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    61%

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    60%
  • Momentum
    65%
  • Popularity
    64%

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    60%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    62%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    73%
  • Momentum
    63%
  • Popularity
    66%
SaaSworthy Awards # 19 Highly Rated # 20 Most Popular # 19 Fastest Growing
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Technical Details

Organization Types Supported
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • NA
  • Available
  • Available

Reviews & Ratings

User Rating
4.4/5 84 user ratings
5/5 4 user ratings
Not Available
4.8/5 356 user ratings
Rating Distribution
  • Excellent

    48.8%
  • Very Good

    44%
  • Average

    6%
  • Poor

    1.2%
  • Terrible

    0%
  • Excellent

    100%
  • Very Good

    0%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
Not Available
  • Excellent

    83.7%
  • Very Good

    14.9%
  • Average

    0.8%
  • Poor

    0.3%
  • Terrible

    0.3%
User Sentiments

    Ease of Use, Excellent Customer Support, Versatile and Flexible Software, Comprehensive Reporting Features

    Limited Mobile Functionality, Complex Initial Setup, Limited Customization Options, Outdated User Interface

    Not Available
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Review Summary

Users generally express satisfaction with IssueTrak's user-friendly interface, praising its intuitive design, ease of use, and quick implementation. The software's customization options and ability to adapt to specific needs receive positive feedback. IssueTrak is also commended for its reliable performance, efficient management of tickets, and effective collaboration tools. However, some users mention occasional glitches and limited reporting capabilities as areas for improvement. Overall, the general sentiment towards IssueTrak is positive, with users highlighting its user-friendliness, customization, reliability, and collaboration features as strengths.

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  Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $24.25. Offers Custom plan.
  • Free Trial Available
  • Starts at $9.99. Offers Custom plan.
  • Free Trial Not Available
  • Starts at $79.0.
  • Free Trial Available
  • Starts at $40.0. Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Cloud $24.25 $27.00 per user / month

On-Premises Others

Cloud+ Custom

Cloud $9.99 $14.99 per month

Enterprise $49.95 $74.95 per month

Hosted Custom

Standard $79.00 $89.00 per user / month

Pro $99.00 $119.00 per user / month

Super $129.00 $149.00 per user / month

Growth $40.00 $40.00 per user / month

Enterprise $55.00 $55.00 per user / month

Unlimited Custom

 
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View Detailed Pricing
View Detailed Pricing

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Screenshots & Videos

Screenshots Dashboard
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Vendor information

Company Details Located in: Virginia Beach, VA Founded in: 1992 Located in: New York, New York - 10005 Founded in: 2019 Located in: Claymont, Delaware Founded in: 2020 Located in: Boston, MA - 02109
Contact Details

+1 (888) 789-8725

https://www.issuetrak.com/applications/help-desk/

+1-877-904-4227

https://support.cc/

+1 628-270-9924

https://superops.ai/rmm

+1 617 765 7997

https://www.creatio.com/crm

Social Media Handles

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