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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | It is an efficient feedback analysis tool that uses advanced analytics by surfacing insights from customer comments. It has a tool, voice of customer (VoC) which gathers incoming customer data and provides feedbacks and alerts to your employees. It also has Employee Engagement feature which uses employee-tuned text analytics and gathers greater insights. Along with this, it has Analytics Overlay which extracts the maximum information from customer data and updates you with real-time alerts. In addition, it has closed loop feature in order to quickly identify the root cause of your customer’s complaint. Read more | Medallia Experience Cloud is a highly sought-after SaaS platform that fuses customer experience data with machine learning to increase customer engagement rates in real-time. It delivers expertly crafted services that are widely trusted by prominent companies like Benefit Cosmetics, Sephora, Canadian Automobile Association, Hilton, Walmart, etc. Brands can also depend on the platform to draw essential information from direct and indirect customer feedback and create exceptional business services. This platform provides an AI-powered experience management facility that detects patterns, anticipates needs, predicts behaviour and drives high-quality customer experience through a single dashboard. Also, it facilitates real-time sync between workforce hierarchies through seamless integration with multiple CRM, ERP, or HCM systems. Beyond this, Medallia Experience Cloud is also compatible with CCPA and GDPR security standards along with other privacy laws. Thus providing seamless business process management and accurate data access controls. DPA metrics included within the same comes equipped with European Commission's model clauses. Read more |
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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AI-Generated from the text of User Reviews
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Core cx Custom Enterprise Custom Custom Custom |
Medallia Experience Cloud Custom |
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View Detailed Pricing
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Experience.com
5 Based on 3 Ratings 
The Experience Manager
5 Based on 5 Ratings 
Adobe Experience Platform
3.9 Based on 30 Ratings 
NICE Satmetrix
4.7 Based on 24 Ratings |
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| Company Details | Located in: Utah, U.S.A. | Located in: San Francisco, CA |
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1-800-530-4251 https://www.inmoment.com/ |
+1 650-321-3000 https://www.medallia.com/platform/ |
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