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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Hotjar logo
Heat Map Software

4.4 1,743 user ratings

View Details

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Lucky Orange logo
Heat Map Software

4.7 288 user ratings

View Details

Overview

Description Hotjar aims to help businesses better understand customer behaviour on the user website front end using a plethora of tools such as heatmaps, visitor recordings, conversion funnels, feedback and surveys. Heatmaps help users understand what customers want, care about and do on their websites by visually representing their clicks, taps and scrolling behaviour, which are often considered the strongest indicators of visitor motivation and desire. It enables users to see recordings of real visitor behaviour on the website. Conversion funnels allow them to figure out where their potential clients are dropping off. Hotjar provides detailed page-wise data and presents it in a visual, simpler, and intuitive format. Another feature, form analysis allows them to Improve online form completion rates by monitoring which fields take too long to fill, which are left blank, and the reasons visitors abandon a form and a page. Lastly, Hotjar makes it possible to recruit test visitors for user research and testing directly from the website. Read more Lucky Orange offers you visual reports as heatmaps of how your customers are interacting with your website. It presents dynamic heatmaps that show the level and degree of interaction of visitors on your website and allows you to sort results with different parameters. You can view the heatmaps of visitors on the basis of location, the device used, browser and much more. These insights of website help you in understanding how your website contents are performing with respect to their position. The heatmap is furnished using bright colours, in which warmer colours like red and yellow are the areas of more interaction, while cooler tones like blue shows dormant segments of the website. Moreover, Lucky Orange has the feature to record the entire activity of every visitor so that you can decipher why the visitors are not converting into customers. It also comes with integrated chat functionality and equips a feature called ‘Polls’ for customer feedback and making sessions more interactive. Moreover, it also comes with the integration of A/B testing. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $39.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $9.0. Offers Custom plan.
SW Score & Breakdown

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    81%
  • Reviews
    97%
  • Momentum
    73%
  • Popularity
    99%

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    83%
  • Reviews
    83%
  • Momentum
    65%
  • Popularity
    85%

Features

Total Features
6 Features
7 Features
Common Features for All
    A/B Testing Compares two versions of your website to see which one performs better
    Chat Integration Enables website manager to chat directly to the visitor in order to address his/her query
    Customer Feedback Helps the website owner to receive customer feedback directly from the website
    Filtered Results Offers to filter the results based on regions, devices and other criteria.
    Form Testing Offers to check the performance of the forms and identify the fields negating visitor's interest
    Funneling Helps to identify pages/parts of your website responsible for the drop of a potential customer
    JavaScript Error Detection Helps to detect any error in JavaScript that is resulting in bugs on the website
    Session Recording Enables one to record remote access, support sessions, and meetings
  • + 3 More - Show Less
    • A/B Testing Compares two versions of your website to see which one performs better
      Chat Integration Enables website manager to chat directly to the visitor in order to address his/her query
      Customer Feedback Helps the website owner to receive customer feedback directly from the website
      Filtered Results Offers to filter the results based on regions, devices and other criteria.
      Form Testing Offers to check the performance of the forms and identify the fields negating visitor's interest
      Funneling Helps to identify pages/parts of your website responsible for the drop of a potential customer
      JavaScript Error Detection Helps to detect any error in JavaScript that is resulting in bugs on the website
      Session Recording Enables one to record remote access, support sessions, and meetings
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online

    Reviews & Ratings

    User Rating
    4.4/5 1,743 user ratings
    4.7/5 288 user ratings
    Rating Distribution
    • Excellent

      52.4%
    • Very Good

      39.6%
    • Average

      6.2%
    • Poor

      0.2%
    • Terrible

      1.5%
    • Excellent

      73.3%
    • Very Good

      20.1%
    • Average

      6.3%
    • Poor

      0.3%
    • Terrible

      0%
    User Sentiments

      Session Recordings, Heatmaps, Ease of Use, Actionable Insights

      Limited Free Plan, Data Storage Limitations, Pricing, Limited Integrations

      Not Available
    Review Summary

    Hotjar's user reviews reveal both positive and negative experiences. Many users find the heatmaps and session recordings features valuable for understanding user behavior and identifying pain points. They appreciate the easy-to-use interface and the ability to quickly set up and customize surveys. However, some users report challenges with the pricing structure and the accuracy of the data collected. Additionally, a few users have expressed concerns about the impact Hotjar may have on their website's performance and security. Overall, Hotjar appears to be a popular tool with a range of features that can provide insights into user behavior, but users should carefully consider their specific needs and budget before committing to a subscription.

    Not Available
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    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Starts at $39.0. Offers Free-forever plan.
    • Free Trial Available
    • Starts at $9.0. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Basic Free

    Plus $39.00 $39.00 per month

    Business $99.00 $99.00 per month

    Scale $389.00 $389.00 per month

    Starter $9.00 $10.00 per month

    Small Business $18.00 $20.00 per month

    Medium $45.00 $50.00 per month

    Large $90.00 $100.00 per month

    Enterprise Custom

     
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    Vendor information

    Company Details Located in: Malta, Europe Located in: Overland Park, Kansas
    Contact Details

    +1 (855) 464-6788

    https://www.hotjar.com/

    Not available

    https://www.luckyorange.com/

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