Home/Live Chat Software/Helpshift vs BirdSeed
Updated on: February 9, 2023

Compare Helpshift vs BirdSeed

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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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Overview

Summary

Helpshift is a mobile-first customer service platform. It delivers a tremendous in-app help experience for many of the world's top mobile apps and mobile games. Helpshift pioneered in-app messaging for the support that works like modern mobile messaging apps, ensuring users never leave the app. Using bots, Helpshift can automate up to 90% of user issues, improving response times while reducing costs. All of this is delivered out-of-the-box via a simple, lightweight, and easy to integrate SDK. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family. ..read more

BirdSeed software is a Website Sales Center with powerful tools like live chat, meeting scheduling, FAQ, testimonials and more. Engage visitors directly with Knowledge Library, Video Showcase, Link Launcher. Understand prospects and engage your prospective customers with Scheduled Meeting. Small, Medium and Large companies make use of the software. ..read more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1 800-245-9165

Orlando, Florida / +1 (407) 545-3544

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
Custom

Features

  • Web & Mobile In-App Messaging
  • Web & Mobile In-App Help Center
  • Mobile SDK Integration
  • Unlimited Help Center Articles and FAQs
  • QuickSearch Bot
  • Email Support
  • Text Messaging (SMS) Support
  • Agent Desktop
  • Single Sign On (SSO)
  • Out-of-Box Analytics and Reporting
  • Automated Issue Routing
  • Unlimited Agent Seats
  • Salesforce and Zendesk Integrations
  • Amazon Connect Integration
  • External Data and Systems Integration
  • 60 API Calls per Minute
Growth
Custom

Features

  • Includes features of Starter plan, plus
  • Customizable Bots
  • Visual Bot Builder
  • Issue-Routing Queues
  • Automated Agent Workload Balancing
  • Customizable Reporting
  • Team Management
  • SLA Management and Automations
  • Real-Time Operations
  • Analytics APIs
  • 300 API Calls per Minute
  • FAQ Scheduling
Enterprise
Custom

Features

  • Includes features of the Growth plan, plus
  • Intelligent Issue Classification
  • Intent-Based Routing
  • Named Customer Success
  • Manager
  • 1,500 API Calls Per Minute
  • Feedback Bots
View Price Page
Free
Free

Features

  • All 12 engagement tool included
  • 1 Account User (admin or chat)
  • Unlimited website visitor traffic
  • Proactive Video/Text "pop-up" Messages
  • Integrate with 1,000+ applications
  • Mobile App to Manage "On The Go"
Birdseed Plus
$39 /Month

Features

  • Add Small Team (5 users)
  • Remove Footer branding
Birdseed Pro
$99 /Month

Features

  • Add Large Team (15 Users)
  • Remove footer branding
  • Send Instant Videos in Chat
View Price Page

SCREENSHOTS

Helpshift Screenshots
View 2 screenshot(s)
BirdSeed Screenshots
View 4 screenshot(s)

INTEGRATIONS

  • Dropbox Business
  • Google Analytics
  • Quickbooks
  • Salesforce
  • Zendesk Talk
  • Campaign Monitor
  • MailChimp
  • Constant Contact
  • Zapier

ALTERNATIVES

Top alternatives to Helpshift

Zendesk Talk
Zendesk Talk
LiveChat
LiveChat
Intercom
Intercom
Crisp
Crisp
tawk.to
tawk.to

Top alternatives to BirdSeed

LiveChat
LiveChat
Intercom
Intercom
Crisp
Crisp
tawk.to
tawk.to
JivoChat
JivoChat