Home/Compare/Helpshift vs BirdSeed
Updated on: October 21, 2020

Helpshift vs BirdSeed

87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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81% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
81% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Overview

Summary

Helpshift is a live chat software that helps in delivering advanced and personalized customer support services, for better lead generation. It helps connecting with targeted customers with digital messaging via email, mobile apps, desktop apps and over web. The software offers next gen messaging powered by artificial intelligence and bots. It features built-in chatbots, AI-driven insights, live chat, asynchronous messaging, push and in-app notifications. Helpshift helps in minimizing response time and maximizing team efficiency, by sending auto response & auto routing issues to specific agents. You can automate routine data collection process with bots. It helps in knowledge management. ..read more

BirdSeed software is a Website Sales Center with powerful tools like live chat, meeting scheduling, FAQ, testimonials and more. Engage visitors directly with Knowledge Library, Video Showcase, Link Launcher. Understand prospects and engage your prospective customers with Scheduled Meeting. Small, Medium and Large companies make use of the software. ..read more

Features

Agent Scheduling

Call Me Option

Co-Browsing

Knowledge Database

Offline Form

Persistent Chat

Shortcut Messages

Transfers

Video Chat

Visitor Targeting

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, CA

Orlando, Florida / +1 (407) 545-3544

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Professional
$95 /User/Month

$95 /user/month billed Annually

Features

  • In-App Mobile Messaging
  • Web Chat
  • Email Ticketing
  • In-app Native FAQs
  • Custom Branded Web Help Center
  • Internationalized Knowledge Base
  • Quick Responses for Agents
  • Standard Automations
  • API Requests Per Minute - 60
  • Basic Reporting and Analytics
  • Support - Standard

Add-ons :

All plans include these features

  • SensAI Bot Starter Pack
  • SensAI Answer Bot
  • MAU
  • Proactive Support [Campaigns]
Enterprise
$135 /User/Month

$135/user/month billed Annually

Features

  • Includes features of Professional plan, plus
  • Workflow Management (Queues)
  • Smart Routing
  • Real-Time Automations
  • Power BI Advanced Reporting

Add-ons

  • Includes features of All plan, plus
  • Real-Time SLA Management
  • Real-Time Operations
  • Named Account Manager
  • Premium Success and Support
Platinum
$160 /User/Month

$160/user/month billed Annually

Features

  • Includes features of Enterprise plan, plus
  • Real-Time SLA Management
  • Advanced Workforce Management (Teams)
  • Advanced Workload Management
  • API Requests Per Minute - 300
  • Real-Time Operations

Add-ons

  • Includes features of All plans plus
  • SensAI Predict
View Price Page
Free
Free

Features

  • All 12 engagement tool included
  • 1 Account User (admin or chat)
  • Unlimited website visitor traffic
  • Proactive Video/Text "pop-up" Messages
  • Integrate with 1,000+ applications
  • Mobile App to Manage "On The Go"
Birdseed Plus
$39 /Month

Features

  • Add Small Team (5 users)
  • Remove Footer branding
Birdseed Pro
$99 /Month

Features

  • Add Large Team (15 Users)
  • Remove footer branding
  • Send Instant Videos in Chat
View Price Page

SCREENSHOTS

Helpshift Screenshots
View 12 screenshot(s)
BirdSeed Screenshots
View 4 screenshot(s)

INTEGRATIONS

  • Google Analytics
  • Quickbooks
  • Salesforce
  • Zendesk Talk
  • Campaign Monitor
  • MailChimp
  • Constant Contact
  • Zapier

ALTERNATIVES

Top alternatives to Helpshift

Zendesk Chat
Intercom
LiveChat
Drift
tawk.to

Top alternatives to BirdSeed

LiveChat
Drift
Intercom
tawk.to
Crisp