HubSpot CRM |
| Description | Freshsuccess is Intelligent Client Success software that helps you reduce churn, expand your customer base, and deepen your customer connections. It identifies new advocates or expansion prospects while also proactively addressing customer risk. For your Customer Success team, you can also standardize procedures, automate tasks, and define best practices. Freshsuccess allows you to capture user behaviour within your product and sync customer information from other business applications, as well as compute account health based on customer behaviour, support ticket patterns, NPS answers, and more. To keep your work on track, you can give an owner, a priority, and a due date with this software. Important information won't be buried in emails or spreadsheets if you include comments and attachments. It tracks customer health and uses data to intervene and interact with the appropriate customers at the right time to help your customer and your team achieve their goals. The software assists executives in identifying actionable customer patterns. It provides essential account trends that are critical to business performance, such as product uptake, support effectiveness, and financial health, to customer support leaders. Read more | Totango is a smart customer success solution that will assist your team in achieving their objectives and goals with real time results. This customer data platform continually monitors all customer health signals and engages them proactively at scale, leading in more focused, proactive customer success teams, greater productivity, and decreased attrition. Totango is the most widely accepted all-in-one customer IS that provides you everything that you require to boost your client success. It helps you minimise customer attrition, increase revenue, increase adoption, and expand your customer success. With Totango, you can choose a customer path or create your own and everything can be managed on a single platform. It offers the best practise templates for each trip or effort right out of the box. The platform makes it easier to plan, execute, and track your most effective client interactions. It automates the workflows throughout your whole business and lets you send hyper-personalized messages for each user that will boost your digital engagement. Users can connect all of their customer data securely for a unified picture of their customers. Read more |
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Ease of Use, Customer Health Tracking, Task Management, Extensive Integrations Unresponsive Customer Support, Limited Reporting Capabilities, Software Bugs and Glitches, Complex Configuration |
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Totango is lauded for its user-friendly interface, robust analytics, and ability to enhance customer engagement. Reviewers appreciate its intuitive navigation, customizable dashboards, and comprehensive reporting capabilities. Totango's customer success (CS) score tracking, segmentation, and journey mapping features are often highlighted. Additionally, its automated workflows, task management, and integration options with various platforms are praised. While some users mention occasional glitches or a learning curve, Totango's overall effectiveness in improving CS efforts and driving business outcomes is widely recognized. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Estate $79.00 $79.00 per user / month Forest $129.00 $129.00 per user / month |
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Freshdesk Customer Success
4.6 Based on 12 Ratings 
ClientSuccess
4.6 Based on 210 Ratings Freshdesk Customer Success (Formely Freshsuccess) Vs ClientSuccess
Freshsales
4.7 Based on 1621 Ratings |
Catalyst
4.8 Based on 496 Ratings 
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| Company Details | Located in: San Mateo, California Founded in: 2020 | Located in: Redwood City, California Founded in: 2010 |
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+1 650 513 0514 https://www.freshworks.com/customer-success-software/ |
Not available https://www.totango.com/ |
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